Krystle Klement

Reservations Sales Supervisor @Gate 1 Travel

Data EntryCustomer Care SpecialistChat SupportClient Relations SpecialistCustomer ServiceCall Center TrainerCall Center SupervisorAppointment SetterCall Center

Krystle Klement is a seasoned professional in the travel industry, currently serving as a Reservations Sales Supervisor at Gate 1 Travel. In her position, she is responsible for overseeing the reservations process, ensuring a seamless experience for clients, and training new employees. Krystle has a comprehensive understanding of the travel industry, having built her career around customer service and sales in travel-related roles. She is known for her excellent communication skills and commitment to providing exceptional service, helping clients craft unforgettable travel experiences.

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Work Background

Reservation Sales Supervisor

Gate 1 TravelReservation Sales Supervisor

Mar. 2022Supervise and mentor a team of 14-16 reservation sales agents, conducting weekly one-on-one meetings to provide feedback, support, and guidance. Lead regular team meetings to discuss sales strategies, share best practices, and promote a collaborative team environment. Foster a culture of growth and development by identifying training needs and organizing continued education opportunities for team members. Drive sales performance by encouraging upselling techniques and ensuring agents are equipped with the tools and knowledge needed to succeed. Maintain a high level of organizational skills to manage schedules, track performance metrics, and ensure efficient operations. Develop and maintain a comprehensive call library and other resources to support agents in their sales efforts. Collaborate with management to analyze sales data and implement strategies for improvement and growth.

Customer Service Team Lead

Abby Connect ReceptionistsCustomer Service Team Lead

Jun. 2020 - Mar. 2022Las Vegas, Nevada, United States

Cruise Sales Consultant

Expedia GroupCruise Sales Consultant

Oct. 2014 - Jun. 2020

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