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Work Background
Gate 1 TravelReservation Sales Supervisor
Mar. 2022Supervise and mentor a team of 14-16 reservation sales agents, conducting weekly one-on-one meetings to provide feedback, support, and guidance.
Lead regular team meetings to discuss sales strategies, share best practices, and promote a collaborative team environment.
Foster a culture of growth and development by identifying training needs and organizing continued education opportunities for team members.
Drive sales performance by encouraging upselling techniques and ensuring agents are equipped with the tools and knowledge needed to succeed.
Maintain a high level of organizational skills to manage schedules, track performance metrics, and ensure efficient operations.
Develop and maintain a comprehensive call library and other resources to support agents in their sales efforts.
Collaborate with management to analyze sales data and implement strategies for improvement and growth.
Abby Connect ReceptionistsCustomer Service Team Lead
Jun. 2020 - Mar. 2022Las Vegas, Nevada, United States
Expedia GroupCruise Sales Consultant
Oct. 2014 - Jun. 2020
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