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Work Background
AmazonReceiving Associate
May. 2023United States · On-site- Manage the receiving process to ensure that all tasks are completed following SOPs guidelines.
- Act as a first contact person in case of receiving issues, ensuring timely resolution and maintaining smooth workflow operations. - Conduct 5S audit daily to ensure efficient and safe work environment.
- Coordinate processes and procedures that promote efficient product receiving.
- Creating and maintaining receiving records and documentation.
- Inspecting incoming products or materials to ensure they meet quality standards and reporting any issues to the appropriate department or personnel.
- Communicating with vendors and suppliers to ensure timely delivery of products.
AmazonIC/QA
Mar. 2022 - Apr. 2023Chevy Chase, Maryland, United States · On-site- Training and mentoring staff to ensure they perform their duties accurately and efficiently.
- In charge of the ICQA process to support the store INF rate improvement.
- Daily check, fix and/or investigate price, inventory physical and virtual discrepancies.
Correlation OneData Analytics Fellow
Mar. 2022 - Aug. 2022- Selected to participate in 16-week fellowship program - Data Analytics with Excel and Python supported by Amazon Career Choice.
- Working on the real business cases with a group of five fellows using Excel, Jupyter and Tableau.
Reviewing business context, analyzing business problem, and set analytical context that should be delivered.
- Preparing for career transition with online classes, mentorship, and coaching by working daily to develop data literacy skills.
AmazonRetail Store Associate - Front End
Aug. 2021 - Jun. 2022Chevy Chase, Maryland, United States • Serve as a representative for the Front End Department by proficiently managing the Point-of-Sale (POS) system and responsibly handling cash transactions. • Operate and maintain Dash Carts with a focus on efficiency and adherence to established protocols. • Effectively address customer concerns, manage product returns and refunds, and communicate alternative solutions. Provide knowledgeable responses to inquiries related to Amazon Fresh and/or Amazon services in a professional manner.
AmazonFulfillment Associate I
Sep. 2020 - Aug. 2021Maryland, United States- Managed and/or fulfilled online orders following safety and quality standards. - Organized self-working process focusing on customer’s positive experience while keeping monthly UPH rate at least at 80 (top performer among 100 associates).
- Performed site opening and/or closing tasks, ensured non-inventory check/count and reporting to Area Manager.
GIZHuman Resources Expert
Mar. 2018 - Oct. 2018Georgia- Selected to create and deliver a training program for leadership and HR managers to solve new Act regulation issues, leading to successful implementation of a performance evaluation system in eight Civil Service institutions.
- Collaborated as an HR Expert with five HR professionals to create a handbook and standards guideline for Public Service employees. - Implemented new learning strategies considering audience needs.
- Designed and prepared training program and materials. - Evaluated training outcomes and communicated recommendations for further improvements.
საქართველოს შსს მომსახურების სააგენტო / Service Agency of MIA of GeorgiaHead of Human Resources and Quality Management Division
Jan. 2018 - Mar. 2020Georgia- Managed hiring and recruitment policy development and modification for over 800 employees.
- Coordinated activities of the human resources team, distributing resources and workforce effectively across the organization to meet HR needs.
- Collected and analyzed operational data with the IT and business analytics teams.
- Based on operational data research and analysis, implemented a performance management system using KPI metrics to ensure unbiased employee rewards and recognition.
- Conducted organizational research using operational data to define HR budget that adjusted with organizational needs related to national driving license certification procedure changes.
- Assessed, aligned, and structured competitive compensation packages considering local job market and budget demands.
- Facilitated communication and coordination between employees and management by conducting and/or supporting meetings, workshops, presentations. - Based on customer satisfaction survey results implemented Customer Service Standards Guidelines and SOPs aligned with targeted training and follow-up meetings.
- Coordinated and delivered monthly, quarterly, and yearly HR reports.
Enterprise GeorgiaHuman Resources Manager
Jun. 2017 - Jan. 2018Georgia- Orchestrated the organizational transformation process of two distinct entities, namely Invest in Georgia and Enterprise Georgia in alignment with the government's updated investment strategy.
- Formulated and executed a comprehensive organizational framework encompassing HR budgeting, job descriptions, and operational policies to optimize efficiency and clarity.
- Conducted rigorous interviews and screening processes resulting in the identification and selection of over 150 qualified candidates within a six-week period.
- Spearheaded onboarding sessions and provided tailored on-the-job training initiatives, fostering enhanced organizational acumen, proficiency, and skillsets among newly onboarded personnel.
- Administered the monthly payroll disbursement and facilitated the allocation of bonus packages, ensuring timeliness and accuracy in compensation management.
- Generated comprehensive HR reports, providing analyses and actionable insights to support informed decision-making processes.
Ministry of Agriculture of GeorgiaHead Of Human Resources Division
Sep. 2014 - Jun. 2017Georgia- Leaded the collaborative efforts of HR teams across nine distinct organizations, collectively overseeing the needs of a workforce totaling 6,000 employees. - Supervised a job analysis process for 156 unique positions, resulting in the creation of detailed and tailored job descriptions.
- Optimized staffing levels through strategic HR analysis, refining recruitment strategies to attract and retain top-tier talent.
- Implemented annual employee surveys to gather feedback, conducted thorough analyses, and delivered reports to organizational leadership for further decisions.
- Lead the management of Public Administration and Human Resources Management reform initiatives within Georgian Government Institutions, ensuring a seamless and effective transition process to achieve the main objectives of the reform agenda.
Private Security CompanyHuman Resources Manager
Dec. 2011 - Sep. 2014Georgia- Established a comprehensive HR data structure throughout company's six-year operational history, facilitating ongoing HR-related activities, and fostering data-driven decision-making processes.
- Conducted an extensive study on new regulations integrated with job market research to devise a revamped payroll structure. This transitioned 500 employees from salaried to hourly compensation, aligning shift patterns with weekly hour caps and the HR budget. - Directed the management of HR data in strict accordance with organizational protocols, ensuring oversight of employee tax statuses to maintain accuracy and compliance with tax withholding regulations.
- Undertook detailed research and analysis of insurance providers to ensure optimal benefit programs, equipping the organization with comprehensive life and health insurance coverage.
- Implemented essential updates to over 500 employee personal files, contracts, and salary packages, diligently aligning them with newly enacted laws and regulations to ensure compliance and transparency.
freelancerHR professional
Jun. 2011Georgia, TbilisiI’m a people-first leader with over 15 years of experience in HR and People Operations, known for driving performance through culture, empathy, and data. My leadership philosophy is rooted in building trust, aligning teams with purpose, and empowering individuals to thrive.
As a former Amazonian, I carry forward a strong bias for action, high standards, and a deep appreciation for scalable, customer-obsessed operations. At Amazon, I mastered data-informed decisions in dynamic environments—from customer service to quality assurance.
Today, I blend this operational excellence with a culture-driven, human-centric leadership style. I believe that the strongest outcomes come from workplaces where people feel safe, seen, and supported—and where decisions are guided by both insight and impact.
I hold certifications in Data Analytics and Web Development. This fusion of HR leadership and analytical skill enables me to connect strategy with execution—translating data into meaningful action for people and business alike.
I’m passionate about shaping organizations where culture drives productivity, people drive innovation, and data drives smart growth.
Freelancer/ConsultantHR professional
Jun. 2011Georgia, TbilisiI’m a people-first leader with over 15 years of experience in HR and People Operations, known for driving performance through culture, empathy, and data. My leadership philosophy is rooted in building trust, aligning teams with purpose, and empowering individuals to thrive.
As a former Amazonian, I carry forward a strong bias for action, high standards, and a deep appreciation for scalable, customer-obsessed operations. At Amazon, I mastered data-informed decisions in dynamic environments—from customer service to quality assurance.
Today, I blend this operational excellence with a culture-driven, human-centric leadership style. I believe that the strongest outcomes come from workplaces where people feel safe, seen, and supported—and where decisions are guided by both insight and impact.
I hold certifications in Data Analytics and Web Development. This fusion of HR leadership and analytical skill enables me to connect strategy with execution—translating data into meaningful action for people and business alike.
I’m passionate about shaping organizations where culture drives productivity, people drive innovation, and data drives smart growth.
HRMCProject Assistant
Mar. 2008 - Sep. 2008Georgia
GMC Group LtdCustomer Service Representative
Jun. 2007 - Mar. 2008Georgia- Answered customer questions about available products and services.
- Registered new customer accounts. - Referred critical cases to management for further resolution, supported with background information.
- Maintain customer database
- Provided supervisors and management with daily, weekly monthly reports.
PharmacologyAdministrative Assistant
Jan. 2002 - Dec. 2004Georgia
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