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Work Background
Aldi UKPersonal Assistant
Dec. 2019Tamworth, Staffordshire, United KingdomAs a dedicated Personal Assistant with over five years of experience supporting the International Customer Interaction Director, I have honed my expertise in providing seamless administrative and executive support. My role has been pivotal in facilitating smooth operations within a global, fast-paced environment. I have successfully managed complex calendars, coordinated international travel arrangements, and organized high-stakes meetings, ensuring that the Director's schedule remains efficient and productive. My proactive approach and attention to detail have been instrumental in preparing comprehensive reports, managing confidential information, and liaising with diverse stakeholders across various time zones. My ability to anticipate needs, coupled with my strong communication and problem-solving skills, has enabled me to handle multiple priorities with ease and professionalism. I take pride in fostering a positive and collaborative work environment, consistently going above and beyond to support the Director and the wider team.
Aldi UKSenior Customer Service Representative
Dec. 2017 - Nov. 2019As a dedicated Customer Service Advisor at Aldi for two years, I specialized in managing social media interactions, specifically through direct messages on Facebook and Twitter. My role focused on delivering exceptional customer support and ensuring a positive customer experience across digital platforms. I excelled in addressing customer inquiries, resolving concerns, and providing timely, accurate information through social media channels. My ability to communicate effectively and empathetically helped maintain Aldi’s reputation for outstanding customer service. In addition to social media management, I adeptly handled challenging phone calls, difficult customers, and complex cases, ensuring that each interaction was resolved with professionalism and care. My experience has equipped me with strong problem-solving skills, patience, and the ability to remain calm under pressure. I am passionate about enhancing customer satisfaction and am committed to delivering top-notch service in every interaction.
Lea Marston HotelMeeting and Events Coordinator
Jan. 2015 - Nov. 2016Lea Marston, England, United KingdomAs an experienced Meeting and Event Coordinator, I have played a key role in organizing and executing on-site company meetings and events, ensuring they run smoothly and successfully. My responsibilities included arranging overnight accommodations and coordinating offsite activities, creating memorable and impactful experiences for all participants. I excelled in managing all aspects of event planning, from initial concept through to final execution. My attention to detail and strong organizational skills allowed me to coordinate logistics, negotiate with vendors, and ensure all elements of the event came together seamlessly. Through my role, I developed excellent communication and multitasking abilities, enabling me to handle multiple priorities and unexpected challenges with ease. My commitment to providing exceptional service and creating positive experiences has been recognized by colleagues and clients alike. I am passionate about bringing people together and creating environments that foster collaboration and engagement.
Lea Marston HotelHotel Receptionist
Oct. 2013 - Jan. 2015Lea Marston, England, United KingdomAs a dedicated receptionist at a charming family-run hotel, I have developed a versatile skill set and a warm, welcoming approach to guest services. My role has involved managing front desk operations, ensuring that every guest receives a personalized and memorable experience from check-in to check-out. I excelled in handling reservations, answering inquiries, and providing local recommendations, contributing to a high level of guest satisfaction. My responsibilities included managing phone calls, coordinating room assignments, and processing payments efficiently. In addition, I took pride in creating a friendly and inviting atmosphere, addressing guest concerns promptly, and working closely with the hotel team to maintain smooth operations. My role has equipped me with strong communication skills, attention to detail, and the ability to multitask in a dynamic environment. I am passionate about hospitality and committed to delivering exceptional service that leaves a lasting impression on every guest.
The Belfry Hotel & ResortBar Waitress
Jan. 2011 - Jan. 2013
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