Kristna Chan

Sr. Business Analyst @KSC Consulting LLC

United StatesExecutive Coach✔️ ITSolution Integrator🧨 ConsultingSystem ArchitectSystem AnalystProject ManagerBusiness AnalystAdvisorBI Analyst

Results-driven leader with experience in enhancing business processes and infrastructure, building strong support teams, and delivering high ROI projects with innovative technology solutions. Proven track record of delivering high ROI results using cost-efficient technology. Knowledgeable in troubleshooting, problem-solving, coaching, training, and building strong IT and customer care support teams. Experienced in business consulting, process re-engineering, and change implementation. Skilled in developing relationships with global executives and over 15 years of experience in retail planning and merchandising industry technology.

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Work Background

Columbus Consulting InternationalSr. Business Analyst

Dec. 2022Retail systems as an IT leader focused on selection, onboarding, implementation, and integration of different Retail systems including POS, Pricing, Inventory Management, CRM, traffic, retail KPI, allocation and replenishment, credit card processing and tokenization, and others. • Partnered with business to evaluate needs, identify process change, provide advice on best practices. • Led the RFP process including the evaluation, selection, and implementation of a variety of best-of-breed retail systems to support company success. • Developed business requirements and functional design documents. • Developed use cases, testing scripts, and user documentation. • Provided software application training for users. • Developed software documentation. • Overall management of the software development life cycle.