TUIDestination Manager
Jun. 2002 - Jul. 2013Egypt, Tunisia, Jordan, Crete, Karpathos, Kos.-Managed a team of 10 holiday representatives, achieving high levels of customer satisfaction and meeting all performance targets.
-Successfully resolved several complex customer issues, resulting in positive feedback and increased customer loyalty.
-Handling incoming calls, H24, planning for client's travel program. -Responsible for educating and supervising new holiday representatives and acting as the main point of contact for the tour operator.