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Network Power<100 people
Roles
๐Ÿ’ธ100%
Marketing
๐Ÿ“100%
Influencer or Blogger
๐Ÿ—ฟ100%
HR
Geos
๐Ÿ‡ฎ๐Ÿ‡น100%
Italy
Work Background
Employee Experience Program Manager
AmazonEmployee Experience Program Manager
Feb. 2022 - Mar. 2024Barcellona, Catalogna, Spagna-Conducted a comprehensive needs analysis to gather employee feedback and identify areas for improvement. -Leveraged insights to develop and implement a series of internal intranet pages focused on employee-centric communication. -Develop and implement a strategy for a large, complex employee engagement program, including project management.
Account Health Support Specialist
AmazonAccount Health Support Specialist
Oct. 2019 - Jan. 2022-Successfully managed a portfolio of 100+ accounts, providing exceptional customer service and resolving complex issues within tight deadlines. -Engage in frequent written and verbal communication with the Seller Partners.
Coach & Corporate Academic Advisor ROW Market
EF English FirstCoach & Corporate Academic Advisor ROW Market
Oct. 2016 - Oct. 2019Barcelona Area, Spain-Follow up on our student progress monthly by phone and email. Provide guidance on how to achieve personal and company learning targets. -Responsible for providing our students with technical advice and solutions to ensure they have the best learning experience possible using EF products. -Spearheaded the creation of a new internal office newsletter, increasing communication and collaboration across departments.
Team Manager Customer Care
Kaplan International EnglishTeam Manager Customer Care
Jan. 2015 - Sep. 2016London, United Kingdom-Led a team of 15 customer care representatives, achieving a 90% satisfaction rate from customers and meeting all performance targets. -Conducted regular training and coaching sessions for team members, resulting in a 50% reduction in errors and increased team morale. -Dealing with and resolving issues that arise from customers and staff. Working with the sales and marketing team to increase sales.
PA & Contact Centre Assistant
Kaplan International EnglishPA & Contact Centre Assistant
Oct. 2013 - Dec. 2014London, United Kingdom-Responsible for providing an efficient and professional administrative service to colleagues and managers to facilitate the efficient operation of the office. -Providing general secretarial and administrative support to the Director and Managers; meeting and greeting clients and visitors. -Coordinated the successful execution of several large-scale events, resulting in positive feedback from attendees and increased brand awareness. -Arrangements for travel and accommodation.
Destination Manager
TUIDestination Manager
Jun. 2002 - Jul. 2013Egypt, Tunisia, Jordan, Crete, Karpathos, Kos.-Managed a team of 10 holiday representatives, achieving high levels of customer satisfaction and meeting all performance targets. -Successfully resolved several complex customer issues, resulting in positive feedback and increased customer loyalty. -Handling incoming calls, H24, planning for client's travel program. -Responsible for educating and supervising new holiday representatives and acting as the main point of contact for the tour operator.
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