Kirsty Norton - Coach and Consultant, Hustle With Ease

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Work Background

Hustle With EaseFounder & CEO

Apr. 2018Melbourne, Victoria, AustraliaHustle With Ease is an amalgamation of all the best parts of my 20 years of industry experience in coaching, career progression and planning, culture and leadership, customer experience, operational change management and offshore staffing and organizational structure.

Hustle With EaseWorkforce Planning

Sep. 2016Highlights - Developed an efficient employee hiring matrix, complete with interview questions and a 90-day onboarding plan for a business owner, which contributed to a threefold increase in revenue. Streamlined an on-site organizational structure in Manila for 25 employees across four departments, incorporating an effective recruitment process and a well-defined HR structure to enhance operational efficiency

Hustle With EaseExecutive and Leadership Coach

Jan. 2012Highlights - APAC Executive and Leadership Coach with TaskHuman , specializing in empowering US Tech Startup leaders to unleash their full potential and excel in their leadership journey. Expertise in both onshore and offshore environments across Australia, India and the Philippines, cultivating exceptional leaders who foster high-performance teams through enhanced communication skills and targeted team development strategies.

Hustle With EaseOperational Change Management

Jan. 2012Highlights - Lead a diverse team of 80 professionals across Australia, India, and the Philippines, successfully managing a 3,500-employee portfolio to execute a product launch in Australia

Hustle With EaseCustomer Experience

Jul. 2010Highlight - Revitalized a 1,500-employee portfolio from underperformance to top-tier performance across VoC by implementing best practices and leveraging a strengths-based approach to drive outstanding customer results.

Hustle With EaseOffShore and Outsourcing

May. 2009Highlights - Collaborated with teams both on-site and remotely in Mumbai, India, and Manila, the Philippines, focusing on strengthening leadership, communication, and negotiation skills, elevating customer experience, and fostering high-performing teams.

Hustle With EaseCareer Planning and Strategy

Jan. 2008Highlights - Delivered over 1,000 hours of individual coaching dedicated to career planning, pathways, and strategies, yielding numerous promotions, career advancements, financial rewards, and heightened personal fulfillment for clients. Designed a comprehensive Leadership Program for a Manila-based startup, focused on reducing staff turnover and promoting internal career growth through structured progression and advancement opportunities.

Hustle With EaseRecruitment

Sep. 1994Highlights - Early in my career in Hospitality & Events I discovered an innate talent for hiring people and recruitment including interview questions and behavioral profiling. I still use this today, which has been upgraded and refined over the many years of hiring.