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Network Power<100 people
Roles
✨25%
Business Owner
🗿25%
HR
🧑🔬25%
Engineer
Geos
🇮🇳25%
India
Work Background
Tigo EnergyCustomer Success Engineer
Mar. 2023 - May. 2024ItalyPassionate, Customer-Centric individual who can find solutions to any problem with a mindful approach and patient persistence
Deep understanding of the Tigo Energy product line. Supporting customers and helping them navigate the prroduct
Responding to and resolving product or service problems that customers experience
Team metrics for support performance and customer satisfaction
Work effectively across various communication channels: phone, email, live chat, online support systems
Retain customers by answering questions, finding solutions and providing suggestions that lead to short and long-term success
Collect and analyze feedback after completing customer inquiries.
Work collaboratively with colleagues to solve customer issues as quickly and efficiently as possible
Report customer complaints and escalate issues when necessary to prevent potential problems.
Relay product flaws and failures to engineering and product development teams.
Knowledge of PV solar Computer proficient, Microsoft office, and Zendesk Strong communication with co-workers, managers, and customers
Successful time management skills and prioritization skills
Ability to work as part of a team within a highly collaborative environment
Helen Doron Educational GroupEnglish Teacher
Sep. 2015 - Jan. 2022Firenze, Tuscany, ItalyEnglish language educator
Visualplex SrlEnglish Language Instructor
Sep. 2015 - Jun. 2018Bucine, Toscana, ItalyEnglish as a Second language Instructor.
Istututo linguistico Piero calamandreiEnglish Teacher
Dec. 2013 - Feb. 2015Via Ghibellina 77, 50122 FirenzeEnglish Teacher.
Big Bear MarketingMarketing Promoters for Nonprofit Organizations
Jun. 2013 - Dec. 2013Florence Area, ItalyDirect marketing at places of strong public turnout in the center of Florence such as: Squares and urban areas, special events and shopping Malls. Direct marketing requires excellent communication skills, positive attitude, goal orientation, and all `teamwork, willingness to work in contact with the public and not exclusively office.
University of Florence/ Firenze University Press Library of Modern Philology Studies (FUP-BSFM)Editorial Intern
Apr. 2013 - Jun. 2014Florence Area, Italy• Editorial work using Microsoft Word and Adobe InDesign software.
• Study and application of the Firenze University Press (FUP) editorial norms to the book volumes and periodicals from the Modern Philology Studies Library (BSFM).
• Preparation of the drafts editorial work of its early stages and revision.
• Entering text in the editing software Adobe InDesign to continue with the page layout of the material to be published.
• Creation of document in PDF files from InDesign.
• Correction of the page layout drafts.
• Individualization of any problems found in the various stages of the editorial process. • Management of the editorial process in groups of autonomous work.
• Evaluation and self-evaluation of collaborating editorial work
• Consolidation of the various stages of the drafting process of the work to be.
Brigham and Women's HospitalEnglish/Spanish Medical Interpreter
Jun. 2010 - Jan. 2011per diem)
Provide oral medical interpretation for clinical and non-clinical visits in compliance with the IMIA Standards of Practice, Code of Ethics and BWH's policies to ensure patient safety, confidentiality and access to quality care. To assist patients with site translations of written documents required in patient encounters such as assisting filling out forms, medical instructions, medication schedules and instructions. Provide administrative written translations such as letters to patients, documents, and patient materials as well as other duties.
Cross Cultural Communication Systems, Inc.Spanish Medical Interpreter (per diem)
May. 2010 - Jan. 2011Woburn MAProvide oral medical interpretation for clinical and non-clinical visits in compliance with the IMIA Standards of Practice, Code of Ethics and CCCS policies to ensure patient safety, confidentiality and access to quality care. To assist patients with site translations of written documents required in patient encounters such as assisting filling out forms, medical instructions, medication schedules and instructions. Provide administrative written translations such as letters to patients, documents, and patient materials as well as other duties.
Beth Israel Deaconess Medical CenterEnglish/Spanish Medical Interpreter Internship
Mar. 2009 - May. 2009Completed a 30 hours internship interpreting for patients in the following ambulatory areas: Cardiology, Dermatology, Emergency Department, Endocrinology, Hematology/Oncology, Neurology, OB/GYN, Ophthalmology, Orthopedics, Primary Care, Radiology, Rehab Services/Psychical therapy, Respiratory Transplant Surgery, Urology.
Beth Israel Deaconess Medical CenterTransplant Data Coordinator
Dec. 2007 - Jan. 2011Maintains transplant database(s)
collects and enters clinical data from paper and electronic sources into a transplant database(s) Interacts with clinical staff to determine data collection needs.
Integrates clinical data from multiple points of service.
Continuously monitors data to ensure accuracy Performs routine audits of clinical data base to assure data integrity. Trains all new staff on the use and entry of clinical data into the transplant database(s) Data Reporting Prepares routine and ad hoc reports for departmental review. Assists in the transmission of data to regulatory agencies
Beth Israel Deaconess Medical CenterPractice Assistant
May. 2004 - Dec. 2007Accompanying Patients into exam rooms, taking history and vital signs.
Coordinating and expediting the flow of patients and providers.
Assisting the Transplant Coordinators with the ordering/scheduling outpatient testing. Responsible for maintaining examination rooms clean and properly stoked.
Brigham and Women's HospitalMedical Records Clerk
Jun. 2001 - May. 2004Pull out and stored medical charts.
Perform conversion from alphabetical to terminal digit charts.
Acquire all medical records necessary for patient's visits.
Monitor location of charts at all times.
Kept inventory of necessary supplies.
BWHMedical Secretary
Aug. 1999 - May. 2004Processed information regarding ambulatory appointments. Scheduling appointments.
Responsible for cash collection and co-payments.
Answering telephones.
Obtaining and processing referral and all patient demographic and fiscal information.
BWHMedical Assistant
Aug. 1999 - May. 2004Accompanying Patients into exam rooms, taking history and vital signs.
Coordinating and expediting the flow of patients and providers.
Responsible for maintaining examination rooms clean and properly stoked.
Brigham and Women's HospitalEmergency Care Assistant / Patient Care Assistant
Aug. 1999 - Mar. 2001Responsible for supporting the Doctors and Nurses with clinical task including EKG, taking vital signs, and transporting patients.
Responsible for supplying rooms with the appropriate equipment (i.e. cardiac monitors, oxygen tanks
Responsible for responding to the needs of patients and family members and taking a proactive role in the efficient operation of the unit
One Broadway Nursing and RehabCertified Nursing Assistant
Sep. 1998 - Aug. 1999Assisting residents with their daily care, including bathing, grooming, perineal care, denture and mouth care, feeding, taking vital signs weight and height
East Point Nursing and RehabCertified Nursing Assistant
Jun. 1998 - Aug. 1998Assisting residents with their daily care, including bathing, grooming, perineal care, denture and mouth care, feeding, taking vital signs weight and height
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