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Work Background
AmazonBenefits Operations Manager
Aug. 2022 - Jun. 2024Seattle, Washington, United StatesLed a six-person team responsible for operational readiness and ongoing plan administration of Medical, Dental, Vision, FSA/HSA, Life/AD&D/Supplemental Insurances programs, facilitates and executes the annual open enrollment cycle, H&W compliance administrators, Benefits Champion/Benefits Fairs program management, Expat Operations Program Management, Benefits Payroll Management, COBRA, ACA compliance. Accomplishments: Insourced H&W Plan Administration for Benefits Enrollment Experience in United States for 1.2 million employees which contributed to organizational cost savings goal of $45m/year.
AmazonBusiness Operations Manager
May. 2022 - Jun. 2023Seattle, Washington, United StatesLed a three-person team responsible for Business Reporting Support, Headcount and Financial Tracking, Promotion Process Project Management, Rewards and Recognition Management, Town Hall and RoundTable Events, Organizational Planning (OP1 and OP2) Support.
AmazonSenior Program Manager
Apr. 2021 - Apr. 2022Seattle, Washington, United StatesBenefit Operations Services, Product Development Team. Responsible for designing operational frameworks and process design for global benefit programs (Family Care, EAP, Benefits Approval Process) Accomplishments:
Family Care Program: Implemented Operational Readiness in partnership with Strategy Program Owner for 29 countries with 3 different third party providers (1-US, 2-International)
Employee Assistance Program: Implemented Operational Readiness in partnership with Strategy Program Owner for 52 countries with 1 global 3 different third party providers (1-International)
AmazonBenefit Service Specialist
Oct. 2020 - Mar. 2021Seattle, Washington, United StatesBenefits Operations Services, BSS Team. Responsible for ops compliance, vendor management, new process design for Employee Investment Services.
AmazonProgram Manager
Apr. 2019 - Sep. 2020Seattle, Washington, United StatesEmployee Investment Services Team. Operationalized Amazon's new Direct Stock Purchase Plan for global delivery. Led design and transition of RSU vesting operations to India as part of HR Transformation project. Accomplishments:
DSPP: Hired to deploy S-Team level goal. Implemented Operational Readiness in partnership with Strategy Program Owner for U.S. and U.K for approximately 750k employees. DSPP: Speaker at Global Equity Organization Annual Conference presenting on "Frustration-Free Employee Ownership: How Amazon Implemented an Affordable and Simple DSPP, Nominated for Best Creative Plan Design" RSU: Identified 28 global RSU vest activities to transition into shared services model saving onshore operational savings of $112K/year.
Right at HomeOwner, Chief Operating Officer
Apr. 2017 - Mar. 2019Issaquah, WAEstablished with business partner an independently owned franchise that offers caregiving services for almost any family and practically any situation enabling loved ones to enjoy healthy lives and age in place in the comfort of a familiar environment. • Identified and set franchise business goals as Chief Operating Officer by leveraging Right at Home’s framework and operationalizing it for local delivery: ensuring policy alignment with DOH WA Codes, established all end-to-end employee and client processes & documentation and deployment of entire knowledge management framework, facilitated all resource management to establish administrative and caregiving staff.
• Partnered with Department of Health as Chief Compliance Officer for initial licensing survey (July 2017) and subsequent first year annual DOH compliance survey (June 2018). Developed and implemented corrective plan of action and monitoring controls. Responsible for HIPAA compliance and L&I compliance.
• Set and manage the budget by ensuring all financial affairs of business are in order. Responsible for weekly employee payroll and client billing/invoicing, all payables and receivables management, tax coordination with CPA, supportive customer service. Accomplishments: Won a first year Rising Star award for impressive performance and surpassing revenue generation milestones.
Microsoft CorporationBusiness Excellence PM
Mar. 2011 - Mar. 2017Facilitated cross functional Six Sigma and process optimization continuous improvement projects for HR Operations focusing on transforming disparate local processes into regional/global processes. • Created HR taxonomy from functional approach to reflect multi-dimensional employee lifecycle. Collaborated with employees thru to VPs and partners to understand legacy taxonomy and use as guidance to obtain scope clarity. • Developed Global Knowledge Management Framework enabling: business continuity to mitigate against attrition risk; process discovery; ability to analyze processes and share best practices to identify optimization opportunities. • Collaborated with HR Service Line to build out the Go-To-Market change management framework by providing operational team needs for planning and deploying projects.
• Performed HR global service delivery transformation analysis (centralization of HR operations work to enable functions, employee support, scope/resource discussions) and partnered with global teams to enable process documentation discovery.
• Conducted the HR operations integration analysis and delivered initial global model recommendations to HR Operations leadership as part of Nokia acquisition integration efforts.
• Partnered with LCA and conducted baseline immigration model reform analysis (R&R, scope, process) to define ownership map for immigration work residing in subsidiaries for resource review with business partners.
MicrosoftBusiness Process Manager
Jul. 2009 - Apr. 2011Gather and prioritize tool and process feedback that enables team to build out business method framework. Identify key factors, provide operational analysis, create monthly metrics to understand health of system and drive process optimization projects to reduce costs and improve quality.
• Partnered with Program, Vendor, and Operations teams to identify & document business requirements while consulting with Solutions Delivery & IT to deploy a new payroll vendor & system for Global Expatriate Team. Provide sign off for business requirements, functional specifications, all Go-No Go decisions.
• Developed business cases and business process documentation to support planning and design stages of new Stock System development. Collaborated with stakeholders to understand critical quality, data sources, scenarios and test plan, and facilitated implementation with internal and external partners. • Facilitate quarterly Business Process Regression Testing (BPRT) and User Acceptance Testing (UAT) processes that include scenario and test case generation, end-user testing logistics, testing execution and business sign off.
• Completed core analysis, implemented stake holder assessment and pushed out new process for Global Expatriate Team. Developed troubleshooting guide to improve HR process that lacked documentation. Green Belt project reduced error rate from 60% to 0%, included control plan to address spikes, and reduced operational costs by $75K.
• Assisted stock team with UAT for launch of stock tool that drives stock options, awards and processes. Defined data flow between systems to facilitate information for employees, payroll and customers. Accomplishments: Recognized by leadership with Microsoft One HR Team Award 2010.
MicrosoftBusiness System Analyst
Oct. 2007 - Jun. 2009Drove adoption and awareness of information security best practices (HR data privacy and security) throughout CBPM organization with education and awareness seminars and monthly updates to CBPM Leadership.
• SOX Sub-Cycle Location Owner. Provided SOX compliance expertise and semi-annual audit testing support that ensured compliance under one umbrella. Developed process to save employee time and defined team roles and responsibilities for highly visible corporate compliance effort. Honored with HR Excellence in Execution Award for efforts on audit transition and an “easy, well-documented stock services audit.” • Partnered with BitLocker Deployment and Information Security teams to roll out BitLocker to CBPM for HR pilot. Accountable for awareness and communication, and scheduling across corporate and field teams. Recognized by Information Security Team with Inaugural M Power Award for the successful rollout. • Created Security Information SharePoint Toolkit for CBPM audience. Identified gaps of information, conducted analysis and implemented framework for central access to all information.
• Project Manager for non-CBPM data issues with impact across multiple CBPM systems and process optimization projects.
MicrosoftStock System Consultant
Oct. 2006 - Sep. 2007Partnered with Solutions & Delivery, HR IT and Development for requirements gathering and functional specification review.
• Developed and documented 90% of processes for stock group that led to successful stock system replacement project. Documentation was utilized for current state when organization later developed new requirements.
• Developed test case/test plan and managed testing to review existing logic and process impact for all stock systems changes/enhancements, and to perform quarterly regression testing (BPRT) cycles for stock system.
• Overhauled business continuity plan for stock. Discovered elements of plan needed for operation, obtained stakeholder feedback and developed executable plan. • Implemented change management for transition of share-based stock awards to value-based for Annual Review, Onhire and Gold Star issuances.
• Advisor and trainer for Stock Operations Team due to 100% personnel turnover. Accomplishments: Honored with HR Operational Excellence Lighthouse Award for team focus and coverage during colleague leave of absence.
MicrosoftSr. Stock Plan Specialist
Nov. 2005 - Oct. 2006Operations Team Lead. Stock plan consultant to employees, HR and Legal & Corporate Affairs in regard to issuing, exercising, taxation and legal requirements. Managed award issuance process for annual reviews, hiring and performance.
• Administered Stock Program for 1991 and 2001 Stock Plans. Interpreted worldwide leave of absence and disability policies in order to manage individual stock details in accordance with plan.
• Managed coordination of annual reviews to interpret stock eligibility guidelines, and ensured timely and accurate issuance of review stock awards.
MicrosoftSr. Stock Administrator
Sep. 2003 - Nov. 2005Managed stock option exercise process, reconciliation/audits and broker relationships. Communicated and managed employee inquiries worldwide for transactions and taxes. Managed payroll transmits and prepared monthly exercise reports for subsidiaries to ensure proper taxation on exercises.
• Developed and implemented SOX procedures for Section 16b Officers that report to Legal & Corporate Affairs for SEC filings.
• Worked to transition broad-based stock option to stock awards. Provided IT partners with business requirements, wrote test cases, launched system and managed system stabilization.
MicrosoftStock Administrator
Apr. 2001 - Sep. 2003Contributed to compliance reviews, audits and validation of 2-1 stock split.
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