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Work Background
PrimericaInsurance Agent
Jan. 2025
AppleSales Specialist
Aug. 2024
GOAT GroupCustomer Experience Representative
Feb. 2024 - May. 2024Los Angeles, California, United States- Resolved customer service issues by adhering to policies and procedures.
- Provide a white glove service to customer with a positive attitude using Zendesk to communicate.
- Escalate and troubleshoot technical issues related to the application GOAT and alias.
- Worked closely with the Operations Team, Support Teams and Leads to provide resolutions to customer issues.
Insomniac EventsCustomer Service Specialist
Feb. 2023Los Angeles, California, United States➢ Guaranteed utmost customer satisfaction by delivering top-notch service for the Merchandise and Sales Department.
➢ Skyrocketed daily festival sales to $9K and enhanced customer engagement by displaying broad-based product knowledge and maintaining comprehensive database of Insomniac brand merchandise.
➢ Successfully orchestrated events by rendering high-level assistance to the Sales and Merchandising Team through effective product organization and vendor display.
Screenia — multi-platform screenshotting toolQA Analyst
Feb. 2023 - Jan. 2024➢ Yielded positive results by spearheading end-to-end Quality Assurance initiatives across web and mobile (iOS and Android) application development.
➢ Identified and rectified crashes, errors, and exceptions by meticulously analyzing and investigating log files.
➢Ensured seamless Chrome, Safari, Firefox, and Edge performance by executing comprehensive browser compatibility assessments.
➢ Formulated test scenarios by demonstrating expertise in scrutinizing project documentation, release notes, and other references.
➢ Optimized system reliability post-release by devising and deploying robust smoke and regression testing strategies.
➢ Troubleshot issues and concerns by exemplifying proficiency in utilizing Jira.
➢ Played a pivotal role in shaping software design by providing invaluable input on functional requirements, operational characteristics, product designs, and project schedules.
ShiftField Support & Title Clerk
Mar. 2021 - May. 2022Whittier, California, United States➢ Secured the accuracy and organization of records and files by handling data entry and various administrative tasks.
➢ Adhered to state and federal regulations by efficiently processing titles, license plates, and renewal paperwork.
➢ Drove all efforts to facilitate smooth sales transactions by analyzing free-and-clear title issues, odometer readings, and VINs.
➢ Oversaw the preparation and submission of tax and title documents for legal transfer to the DMV.
FIGSCustomer Experience Representative
Feb. 2020 - Sep. 2020Santa Monica, California➢ Promptly escalated customer concerns and elevated overall customer experience by fostering positive working relationships with internal teams and providing recommendations to address diverse customer needs.
➢ Instrumental in creating innovative ways to resolve customer issues to win brand loyalty.
➢ Showcased exceptional communication skills to delight the customers in every single interaction.
AppleCustomer Service Specialist
Oct. 2016 - Sep. 2018San Francisco County, California, United States➢ Delivered premium shopping experience, guiding customers in selecting the right Apple products, whether in-store, online, or through the Apple Store mobile application.
➢ Offered innovative solutions to individual customer inquiries by rendering troubleshooting assistance for iOS devices.
➢ Minimized loss and enhanced inventory control by working collaboratively with the Operations Team.
➢ Enhanced productivity and loss prevention by contributing valuable insights to improve systems and processes.
➢ Sustained favorable brand image by ensuring adherence to Apple's high visual merchandising standards and fostering a pristine store environment.
Trader Joe'sCustomer Service
Oct. 2008 - Aug. 2015Oakland, California, United States- Executed a wide range of responsibilities as a vital member of the Crew, including operating cash registers, receiving and unloading deliveries, stocking shelves, building visually appealing displays, and maintaining a pristine shopping environment.
- Demonstrated a proactive approach to customer service by providing in-depth product knowledge, addressing inquiries, and ensuring a positive, engaging, and informative shopping experience for each customer.
- Collaborated seamlessly with colleagues to uphold the store's commitment to excellence, contributing to the overall efficiency and effectiveness of daily operations.
- Exhibited adaptability and dedication by successfully managing diverse tasks within a fast-paced retail environment, reflecting the dynamic nature of the role.
- Upheld Trader Joe's standards of friendliness, creating a welcoming atmosphere for customers and contributing to the store's reputation as a unique and enjoyable shopping destination.
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