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Work Background
Model NDirector Project Management
May. 2021RemoteManage a portfolio of projects, ensuring coordination of shared resources, common activities, and other dependencies across projects. Implement corporate best practices, processes and procedures ensuring alignment with customer SDLC and business processes using an Agile methodology. Manage program financials including forecasting, profitability, invoicing and expense management. Participate in sales initiatives including the expansion of existing projects, responding to RFP responses, client presentations and executing Statements of Work resulting in incremental new business. Manage the product backlog, working with engineering teams and designers to prioritize, define, and develop features, user stories, and requirements based on the product roadmap and vision leading to features required for regulatory programs.
AscensionProgram Manager
Oct. 2020 - May. 2021RemoteResponsible for managing all aspects of a program which focused on the implementation and process standardization of BD’s Pyxis Logistics Pharmacy Dispensing software. As a Program Manager I collaborate with customers and lead Project Teams through planning, scheduling and execution of all deliverables within the scope of the program. Current program is a three plus year roll-out spanning multiple Ministries and Facilities. • Lead, facilitate, coordinate, and track day-to-day activities required to ensure the program is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract
• Create project plan for overall program plan consisting of five waves. Daily coordination with four Project Managers who manage the individual waves
• Successfully manage the scope of the program, including customer priorities
• Demonstrate a proactive approach to identify risks to program success; develop effective action plans for resolution
• Providing leadership and direction for Customers and BD project team
• Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership
• Demonstrate the ability of leading project teams by acting as an effective Program Manager for all matrix staff
• Accurately forecasting current and future quarter revenue for the program, regularly reviewing forecasts for new risk or necessary updates. Proactively communicate revenue risk and changes to Steering Committee and Sponsor
DeloitteSr. Solutions Delivery Manager
May. 2018 - Aug. 2020Orlando, FloridaProgram and Project Management expert for various clients in Commercial Contracting including chargeback processing, Medicaid reimbursement, government programs, managed care and gross-to-net calculations. Clients included a large pharmaceutical company with a project value of $12M, a medium sized pharmaceutical company with a technology solutions project value of $3M, and multiple smaller startup pharmaceutical companies with values at approx. $1M. Responsible for on-boarding new managed services clients as well as SaaS clients. Work extensively with firm departments on the creation, authorization, and approval of contract with clients. Oversee a group of 4- project managers in the initiation of process improvements to continually optimize operating procedures. ◼Streamlined payment process between pharmaceutical companies and government entities reducing processing time by +/-5 days and improving cash-flows
◼Improved accuracy of data on 1st pass resulting in increasing match rate from 85% to 99%
◼Reduced headcount by outsourcing procedures
◼Secured annual add-on sales by $5M
◼Optimized client on-boarding processes resulting in a reduction in time to go-live
Model NAssociate Director
Sep. 2017 - May. 2018Orlando, FloridaAccountability for setting engagement objectives and scope; developing work plans for components of engagements, coordinating activities between work streams and identifying changes. Managed large-scale client programs focused on business growth, technology advancement and process improvement across value-chain activities such as market access, operations, sales and analytics. Managed talented teams of business analysts, programmers, testers, trainers and other specialists while supervising up to 50 personnel per engagement, coordinating between in-house and client teams and keeping stakeholders informed of progress and milestones. Routinely designed deliverable content to precisely reflect the engagement and client needs and strive to improve deliverable quality through verification and validation of results. Completed workflow and business transformation work across the pharmaceutical industry. Used agile development, agile methodologies, & agile modeling to reduce delivery time.
◼Participated in the successful completion of a $15M project for a large pharmaceutical company
◼Implemented software and introduced a hybrid resource model facilitating headcount reduction by three ◼Increased achievable revenue by +/-$3M annually while cutting rebate, chargeback, and fee processing time from 1-month to just a few days
DeloitteSpecialist Leader
Jun. 2010 - Aug. 2017Project: Program Director for Cloud Hosting:
◼Oversaw a team of 8 with responsibility for solving complex business issues in Cloud Hosting, working closely with Legal, Quality Management, PPMDs, Risk and Independence; supervised and authored numerous contracts for services surrounding cloud hosting in an AWS environment. Project: Government Pricing & Commercial Contracting:
◼Project Manager for Commercial Managed Care, Medicare Part D rebate processing and Government Pricing. Provided life-cycle contract management and invoice processing that included, script level verifications, calculations, dispute resolution, reporting, and payment services for revenue cycle management systems. Project: ICD-10 Upgrade for Hospital & Physician Services:
◼Program Manager for all activities related to the upgrade of systems from ICD-9 to ICD-10 for a major Florida hospital chain. Project: Retail Pharmacy Chain:
◼Program Manager for the assessment, prioritization and implementation of pharmacy related revenue cycle management initiates including warehouse distribution process improvements; third party A/R reconciliation of claims; pharmacy dispensing software optimization and analytic analysis of pharmacy data for government, state and local regulations. Managed a team of developers, functional analysts, change management and training specialists to overall the pharmacy operations. Project: Specialty Pharmaceutical Company:
◼Defined business requirements for a specialty software (Model N) used for Managed Care rebate processing and Gross-to-Net calculations at a pharmaceutical company with project value of $10M. Completed user requirements specifications, functional design specifications and technical design summary documentation for over 1200 features of the software, conducting a Gap – Fit analysis on the software. Project: Hospital Revenue Cycle Management Assessment:
◼Conducted a Business / IT Alignment assessment for the revenue cycle group.
PfizerDirector, Client Partner
Sep. 2006 - May. 2010Working with the V.P. of Contracting, was accountable for the day-to-day relationship with the business champions for the Contracting Organization. Provided technology insight and strategic direction working with Contracting and the USTM technology. Accountable for the effective delivery of Contracting-related technology solutions and supporting key processes across TM including USP Project Prioritization Process, Program Delivery and executing the Client Engagement components of the software solution development process.
AccentureSr. Manager
Nov. 2005 - Sep. 2006As a Senior Manager in the Customer Relationship Management (CRM) practice, was responsible for interacting directly with key clients and leading project teams delivering contracting related capabilities at pharmaceutical clients. Accountability for working directly with client business and IT executives to deliver contracting processes, systems, organization designs, training, and strategy initiatives. Applications utilized were iMany and Model N.
CapgeminiSr. Manager
Jan. 2003 - Jan. 2005Oversee and manage the profitability of an integration consulting team by ensuring overall efficiency and revenue growth. Subject Matter Expert in Contract Management, Chargeback, Deduction/ Claim Processing, Administrative Fees, and Managed Care Rebate Processing. Possess excellent analytical and problem solving skills as well as strong verbal, written, and electronic communication skills. Responsible for the alliance agreement with I-many, Inc. Transformation consulting experience in Life Sciences Contracts Management, Business Case Development, and Application Evaluation / Selection Skills along with the systems that support these business processes, in particular I-many, SAP CPCC (IMHC), Model N and other contract management systems.
Revitas (now Model N)Director
Jan. 1997 - Jan. 2002Responsible for the Engagement Services Department, which included a team of business analyst, quality assurance testers, technical staff, principal consultants and third party consultants for a software development company. Managed the P&L; including monthly service forecasting, sales support, utilization, billing, cash collection and annual budgeting. I-many develops and supports a line of products including Internet-solutions that allow pharmaceutical, health care and consumer goods users to negotiate and manage contract purchasing arrangements. Applications interfaced with major ERP and CRM solutions including SAP, PeopleSoft, and JD Edwards.
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