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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
🔥100%
Startup Founder
🧑🔬100%
Engineer
🧨100%
Consulting
Geos
🇬🇧100%
United Kingdom
Work Background
UniFirst CorporationCustomer Development Representative
Dec. 2023United StatesIdentify and fulfill customer needs through proactive negotiation.
The Home DepotSpecialty Department Supervisor
Jan. 2022 - Dec. 2023San Diego, California, United StatesDemonstrating strong leadership capabilities, I effectively led a team of 10 professionals using strategic team development approaches, which notably improved departmental efficiency. I also took charge of significant departmental transitions, guaranteeing a smooth transition to new technologies and processes while minimizing downtime. My commitment to customer service excellence was evident through the implementation of employee training programs, emphasizing our dedication to delivering exceptional service. Furthermore, I successfully managed inventory control and optimization efforts, reducing excess inventory and virtually eliminating stockouts, thereby ensuring consistent product availability for our valued customers.
Best-self MasteryLife & Health Coach
Jan. 2021San Diego, California, United StatesDeveloped and implemented customized coaching programs focused on personal growth, resilience, and professional alignment for individual clients and small teams.
Led change management initiatives by guiding clients through transitions, emphasizing personal alignment and adaptability to foster well-being and professional growth.
Created and facilitated workshops for leadership and team-building, promoting strategies for conflict resolution, empathy, and self-awareness.
Managed all aspects of business operations, including client acquisition, relationship management, strategic planning, budgeting, and data analysis to drive business growth.
Established ongoing client engagement strategies using data insights and feedback to tailor programs, ensuring a people-first approach and continuous improvement.
All Chicago Making Homelessness HistoryExpedited Housing Initiative (EHI) Associate
Jan. 2021 - Jan. 2022Chicago, IL• Assisted in the development of a homeless housing assistance program from the ground up, applying program management acumen to develop standard operating procedures (SOPs), create daily workflow processes, train new hires, and ultimately help numerous clients in the Chicago area obtain housing.
• Directed case management by tracking clients in Salesforce, leveraging interpersonal communication skills to relay updates and provide reassurance, and liaising with stakeholders to best support clients.
• Created and compiled leases in SignRequest, obtaining signatures from landlord agencies, clients, landlords, and internal leadership to grant customers 12 months of housing assistance.
• Processed funding requests regarding rent, move-in fees, application fees, and any other fees requested by landlords, assisting clients with obtaining housing and meeting all requirements.
Fleet & Family ServicesBuilding Manager
Jan. 2019 - Dec. 2021Chicago, IL• Succeeded as the main business administrator to uphold the operational excellence of six barracks buildings that housed 640+ sailors and other active duty affiliates by liaising between contractors and management, arranging maintenance and repair (M&R), and resolving tenant conflicts with confidence.
• Emphasized benefits of data-driven decision making by utilizing AMH software to track work orders, monitor vendor and contractor progress, and evaluate efficiency of M&R work. • Evaluated tenant’s morale, safety, and attitudes towards environment as an active member of Command Resilience Team to drive change implementations that improved tenant satisfaction.
Fleet & Family ServicesBuilding Manager
Jan. 2016 - Dec. 2019Bremerton, WA• Managed the housing logistics, maintenance and repair (M&R), and safety for barracks across six buildings to ensure each active and non-active duty personnel enjoyed a quality, comfortable living space.
• Spearheaded two building renovations by strategically allocating a large budget, relocating 96 occupants without negatively impacting satisfaction, and coordinating construction logistics for on-time finalization. • Employed a customer-first philosophy to consistently facilitate quality guest experiences while executing work orders, resolving conflicts, and relocating tenants and families.
US NavySteel Shop Supervisor
Jan. 2010 - Dec. 2012Point Mugu Nawc, CA• Oversaw three employees to deliver expert technical support for high-ranking military officials, managing project timelines, determining optimal materials, and defining best technical practices. • Maintained strict regulatory compliance to promote an injury-free workplace and ensure crew safety, closely monitoring safety checkpoints and integrating policy changes as needed. • Championed the demolish and rebuild of a 40-foot sidewalk to capture annual cost savings, utilizing repaired tools for additional cost savings.
US NavySteel Worker
Jan. 2004 - Dec. 2010Point Mugu Nawc, CA• Combined technical acumen with self-motivated work ethic to successfully execute welding and metal fabrication work with a fine attention to craftsmanship for assigned construction projects.
• Excelled as a multidisciplinary thought leader by simultaneously serving as the Safety Supervisor, Parts Coordinator, Training Program Coordinator, and Sexual Assault Victim Advocate.
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