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Work Background
FinFix Shared ServicesQuality Assurance Officer
Oct. 2023 - Apr. 2025Gauteng, South AfricaOctober 2023 – April 2025 🔹 Driving Quality, Performance Optimization & KPI Automation Establish and implement quality control metrics to ensure operational excellence across the business. Design and deliver comprehensive training programs covering content creation, presentation, and needs assessment. Spearhead KPI automation, improving tracking and reporting for enhanced business performance. Conduct call center quality assessments, ensuring adherence to compliance and customer satisfaction metrics. Develop and maintain Standard Operating Procedures (SOPs) for critical processes. Provide insights and recommendations to leadership based on data-driven quality analysis.
ParexelManager, Project Planning and Support
Nov. 2016 - Apr. 2023Pretoria, Gauteng, South AfricaManaged and mentored a global team of 18 Project Specialists Developed and delivered global training programs on inspection readiness Authored SOPs (Central File Maintenance), created a Study, Country and Site-level QC checklist. SME for eTMF and inspection readiness; supported audit prep and responses Collaborated cross-functionally with data management, regulatory, and clinical op
PAREXELSenior Early Product Developement Project Specialist
Sep. 2014 - Sep. 2016IreneClinical Trial Support & Regulatory Compliance Supported end-to-end clinical trial management across multiple therapeutic areas. Conducted site management activities, including ISF reviews and drug accountability. Ensured Trial Master File (TMF) completeness and maintained regulatory compliance. Led process improvements for data management, ensuring continuous inspection readiness. Acted as a mentor to new team members, providing training on SOPs and compliance protocols.
Waterkloof Ridge Trial Center:Study Coordinator & Lung Function Technologist
Mar. 2004 - Aug. 2014PretoriaClinical Trial Site Operations & Patient Recruitment Led patient recruitment, screening, and education for multiple clinical trials. Ensured ICH-GCP compliance and maintained site documentation integrity. Conducted site visits, monitoring activities, and regulatory submissions. Assisted Principal Investigators (PIs) with investigational product (IP) accountability and compliance reporting. Supported SOP development, site audits, and trial close-out activities.
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