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Network Power<100 people
Roles
🧑💼100%
C-level Executive
👍100%
Sales & BizDev
Geos
🇵🇭100%
Philippines
Work Background
Ingram Micro Philippines BPO LLCProcess Consultant
Jul. 2021Taguig, National Capital Region, PhilippinesDedicated to process optimization and analysis, I've worked successfully on identifying process inefficiencies and enhancing business process methods and practices.
Ingram Micro Inc. Training and Quality Supervisor
Oct. 2017 - Jul. 2021Manila, PhilippinesI led a team of Performance Readiness Trainers, ensuring they provided consistent support to associates across various processes. I was responsible for enhancing performance, productivity, and knowledge management, and played a pivotal role in developing and executing technical training programs for various LOBs.
Ingram Micro Inc. Sr. Performance Readiness Trainer
Jun. 2016 - Oct. 2017Manila, PhilippinesI led a team of 12 Performance Readiness Trainers who supported over 500 associates and leaders across our diverse Finance and APAC Go-To-Market teams. My role included driving PRT performance, productivity, and quality to ensure consistent support for Knowledge Management within Operations. Additionally, I spearheaded the planning, development, and execution of technical training programs, contributing to the enhancement of knowledge and skills across various processes within Ingram Micro's business.
Ingram Micro Inc. Performance Readiness Trainer
Sep. 2014 - Jun. 2016Manila, PhilippinesPrimarily focused on creating and delivering engaging training materials for new hires, while consistently achieving exceptional Net Promoter Scores. I conducted needs analysis, training design and delivery, provided operational support, and maintained extensive process documentation, contributing to the success of over 50 newly deployed associates.
Ingram Micro Inc.Team Lead - Operations
Jul. 2012 - Sep. 2014Taguig CityIn my role as Team Lead - Operations, I led a team of 30 Customer Service associates, streamlined operations, and built strong customer relationships, resulting in exceptional CSAT scores. My contributions led to a significant reduction in case volumes, marking a milestone in Ingram Micro Australia's history.
Ingram Micro, PhilippinesTraining & Quality Specialist
Oct. 2011 - Jul. 2012Taguig City, ManilaConducted Training Needs Analyses (TNAs) to identify knowledge gaps among new joiners, executed training and quality requirements, and played a pivotal role in implementing Business Process Improvement initiatives in alignment with the objectives of the Center of Excellence and Customer Service.
Ingram Micro, PhilippinesCustomer Service Representative
Aug. 2010 - Oct. 2011Taguig City, ManilaSuccessfully managed customer inquiries received via phone and email, with responsibilities extending to processing Return Authorizations, investigating customer claims, and effectively liaising with major U.S. carriers to track and monitor shipment statuses.
ePLDT VentusIntransit Specialist
May. 2007 - Aug. 2010Taguig City, ManilaI played a pivotal role in addressing customer inquiries received via phone and email. My responsibilities extended to the efficient processing of Return Authorizations, Export and Customs authorization, thorough investigation of customer claims, and the seamless coordination with major U.S. carriers to ensure accurate shipment delivery execution, status updates and tracking.
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