Jocelin Lima - Analyst quality control / franchise, Laurentian Bank / Drive Tryp

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Network Power<100 people

Roles

🧑‍🔬100%

Engineer

Geos

🇨🇦100%

Canada

Work Background

Banque LaurentienneAnalyste Quality Control - Laurentian Bank

Feb. 2021Montreal, Quebec- Accomplir les contrôles de conformité périodiques tels que définis par le manuel de conformité. - Exécuter des contrôles au niveau de la conciliation bancaire des opérations monétaires et administratives. - Procéder à l’évaluation de la qualité du travail des équipiers et effectuer un compte rendu. Faire des suivis pour s’assurer que les correctifs sont apportés dans le délai prescrit. - Produire divers rapports consolidés aux clients internes et externes, factures mensuelles, indexation de volume de ventes et maintenir à jour la base de données aux différents systèmes informatiques. - Exécuter des contrôles au niveau de la conciliation bancaire des opérations monétaires et administratives. - Logiciels: CRM Microsoft Dynamics,

BMO PRIVATE BANKINGPrivate Wealth Support Agent - BMO Private Wealth

Jul. 2016 - Feb. 2021Montréal, Québec, Canada Provide wealth management services to clients of Bank of Montreal Private Banking.  Accurately carry out trading order management activities and the processing of various cash transactions: preparation of asset and liability statements, asset reconciliation and account reconciliation, fee collection, wire transfer, account maintenance for all products, execute customer transactions for corporate and personal banking and credit products, estate and trust.  Monitor and control the integrity of the documentation on the accounts and detect all irregularities and discrepancies before making transactions.  Prepare meetings with clients and documentation for products to trust and wealth management services.  Collaborate with operational and middle office teams.  In-depth customer interviews in order to simplify what is complex understand customer needs and advise them by offering the appropriate solutions.  Meet with branch partners to discuss meeting opportunities and cross-selling indications. Fill requests and close sales during customer interactions.  Protect the Bank's assets by complying with banking regulations, relating to investments and the granting of credit, ethics, participating in compliance checks and established risk guidelines.  Proficiency in Salesforce, Optimizer, Global Plus and Customer Connection.  Personalized financial advice. Complete banking service for private clients and self-employed workers: opening of a private bank account, business and inheritance; application for personal loan, line of credit, credit card and mortgage; investments representing group savings plans, RRSPs, RESPs, RDSPs, TFSAs, preparation for retirement, estate and trust accounts.

Financière Banque Nationale du CanadaAdjointe en Placement

Jan. 2014 - Jul. 2016Région de Montréal, Canada• Assister les conseillers en placement dans l'ensemble des tâches administratives reliées à la gestion des comptes clients enregistrés et non-enregistrés ainsi qu’au développement des affaires du conseiller, transfert de comptes, opération bancaires, documentation client, fonds d’investissement et administration des valeurs. • Effectuer un suivi rigoureux sur les transactions courantes, commende de cotisation, retraits, transfert, succession, réactivation, ouverture et fermeture de compte pour CELI, REER, REEE, FERR, comptes comptant, compte sur marge et compte multidevises. • Responsable de la procédure pour effectuer l’opération TFE, PAC, W8-BEN, Valnil, transfert entrée/sortie de fonds, procuration générale, convention panier discrétionnaire, T2033/T2033, retrait RAP et PAE, ajustement comptable, lettre d’autorisation tierce partie, chèque encaissable aux USA, mouvements d’argent ou de titres. • Générer le rapport titres non éligibles REER/FRR, rapport 400%, rapport comptable, rapport de gains/pertes, projection de liquidité et performance de portefeuille. • Connaissance opérationnel des logiciels GDI, GDO, IRIS, Croesus, ISM (T-80), Webpanagon, laboratoire Morningstar, Outlook, Excel, Word et Intranet, Internet FBN, Bloomberg et journal Finance et Investissement. • Procéder à l'ouverture et maintenir à jour les dossiers des clients, administration de conformité et gestion du risque. • Suivis des codifications des documents à la conformité. • Offrir un service à la clientèle hors-pair. • Agir à titre de personne-ressource auprès de la clientèle concernant les produits, procédures et politiques de la firme.

BNC National BankSenior Clerk

Feb. 2009 - Jan. 2014Québec, CanadaI am currently working with the funding to the individual (convention-market) with the classification of documents, referrals to dealers and disbursement of funding to the department of property and consumption. I take care of:  Analyze, validate and capture data of funding requests received from merchants in the Software Safir (Workflow).  Check and validate the received legal documentation in order to make the disbursements of loans.  Manage the administrative files open.  Validate the conditions for credit approval.  Using Lotus software, Safir and tools, rate schedule, procedure manuals and internet.  Verification of credit applications and implementation of internal operating rules and conditions of funding.  Communicating with vendors, communications in French and English in order to expedite the processing of documents received and to obtain the missing information and / or correct the records.

Instituto UnibancoAssistant Account Manager

Feb. 2006 - Mar. 2008Brésil Assessment of needs of clients and consultancy in choosing a suitable program, products and services of the bank.  Implementation of various banking transactions.  Application of the standards values of investments and loans.  Implementation of preventive programs to fight against fraud.

CAIXA Seguros SAAdministrative clerk at the call center

May. 2002 - Feb. 2004Brésil Home phone customers, dissemination of information on programs, services and procedures of the bank.  Study, promotion and financial evaluation of applicants for loans, insurance, real estate financing, account opening and credit cards. I was promoted after a year, my tasks were then as follows:  Consolidation, classification and storage of various documents.  Development of databases, compiled and processed by computer.  Tab research, report writing, editing files, preparing statistical reports, analysis and interpretation of results.

MERCANTIL FARMED LTDADevelop, implement and evaluate communications strategies and sales. • Selection of methods and te

Nov. 1999 - Dec. 2000Brésil• Develop, implement and evaluate communications strategies and sales. • Selection of methods and techniques of promotions to customers. • Conducting investigative interviews and surveys, participation in the drafting of questionnaires for developing promotional.

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