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Work Background
Rosales Technology & Security ConsultingSenior Information Technology/ CyberSecurity/ AV / Infrastruture Consultant
Nov. 2023Boston, Massachusetts, United States · RemoteIT Manage Services: - Fractional CTO & CISO: Guided technology strategy and cybersecurity practices for multiple organizations.
- Board Advisor: Advised on IT and cybersecurity to the board of directors.
- Budget Creation: Developed and managed IT budgets for cost-effective resource allocation.
- IT Management: Maintained IT infrastructure, provided technical support, and administered systems. Strategy Development: Implemented IT strategies aligned with business goals. Cybersecurity:
- Risk & Compliance: Conducted risk assessments and ensured compliance with ISO 27001, SOC 2, HIPAA, CIS, and NIST standards.
- Security Program management, Audits & Policies: Performed audits and developed policies to protect assets. Incident Response: Led efforts to address security breaches.
- Program Management: Managed cybersecurity programs for a secure IT environment. Audio Visual:
- System Design & Support: Designed AV systems and provided technical support.
- Event Coordination: Managed AV requirements for seamless event execution.
- Training: Trained staff and clients on AV equipment and systems. Project Management:
- Planning & Leadership: Developed project plans and led cross-functional teams.
- Stakeholder Communication: Ensured project alignment through effective communication.
- Risk Management: Identified and mitigated project risks.
- Buildout & Cabling: Managed data center and office buildouts and oversaw structured cabling installations. Sales Engineering:
- Provided pre-sales technical expertise and solution design.
- Conducted demos to showcase solutions.
- Needs Assessment, Analyzed customer requirements to develop tailored solutions.
- Created technical proposals to support sales efforts.
- Collaboration & Training: Worked with teams for seamless delivery and provided training on solutions. Public Speaking Engagements:
-Delivered presentations at conferences and industry events, sharing insights on IT, cybersecurity, and project management.
Forensic Risk AllianceAssociate Director of Information Security
Oct. 2022 - Nov. 2023Boston, Massachusetts, United States
Tomorrow.ioIT & Security Manager
Feb. 2022 - Jul. 2022Boston, Massachusetts, United States
RWSInformation Technology Manager
Mar. 2020 - Feb. 2022Boston, Massachusetts, United StatesManage daily IT global operations and execute RWS Life Sciences strategic business technology goals. Supervise, mentor and collaborate with internal IT support teams to maintain uptime on production systems with a strong focus on Network and Data security (GDPR | ISO27001) Collaborate with internal and external outsourced DevOps teams on homegrown applications to address infrastructure challenges and design-build architecture capacity on both Cloud and On-premise resources. Global vendor management, procurement supply chain, and technology contract negotiations.
Boston Duck Tours, LPChief Technology Officer
Jan. 2014 - Mar. 2020Greater Boston AreaResponsible for the long-range direction of an organization's technology function. Directs the strategic design, acquisition, management, and implementation of an enterprise-wide technology infrastructure. Maintains technology standards for the organization. Directs the activities necessary to keep the technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies.
TECH TEAM SIXInterim - Chief Technology Officer
Jan. 2013 - Jan. 2014Greater Boston Area•Responsible for establishing the strategic technology vision by working closely with the board of directors and anticipating the companies needs base on the overall business growth strategy. •Define standards, policies, procedures, measures, and organizational enhancements to meet company goals for the Product & Technology Management group. •Lead rapid technical project teams to the completion of designs and development under aggressive timelines.
•Develop and monitor department budgets and forecasts. •Establish key performance indicators •Mentor staff members in order to assist them in cultivating their skills. •Establish compensation, training, short and long-term goals. •Review technical designs created for conformance to development standards, appropriate design choices. •Create technical design for large and complicated projects. •Evaluate new Microsoft technologies and make recommendations and decisions on inclusion into the Tech Team Six engineering and development methodologies and product architecture. •Create implementation plan and documentation to be followed by technology engineering team. •Research and evaluate third party software for usage in development lifecycle to aid efficiency and/or quality. •Define development standards and methodologies. •Define design documentation methodology and philosophy. •Utilize ingenuity and inventive thinking to evaluate options for design and deriving the best solutions based on sound analytical judgment, team input and the customers’ best interest. •Manages all research, development, and product design initiatives. •Manage the overall department of Information Technology.
Highgate HotelsIT Manager Boston Park Plaza Hotel & Towers
Jun. 2010 - Dec. 2012Greater Boston Area•Managed and Supported day to day hospitality business technology systems.
•Managed PBX system, mobile communications, and wireless system.
•Vendor management and service contract negotiation.
•Management and administration of industry proprietary hospitality software suites and property management system (Opera/Micros).
•Management and administration of Point of Sale MICROS infrastructure.
•Monitored and enforced PCI compliance and Network security policy.
Business Technology PartnersSr. Project Manager - Enterprise Technology Solutions
Mar. 2000 - Sep. 2011 33 W 19th St 4th Floor, New York, NY 10011• Lead the execution of technology strategy for technology platforms, partnerships, and external relationships. • Build and manage a top-flight technology team and oversee research and development, as well as project management. • Provide visible leadership for the company within the technology community. • Anticipate and react to major technology changes to ensure the maintenance of company leadership in the competitive landscape. • Establish technical standards and ensure adherence to them for product development and company operations. •Design and implementation of Network switching and firewall technologies.
•Design and implementation of Audio Visual technologies •Design and implementation of CCTV & Wireless technologies
•PBX analog ,VOIP systems and ISP circuit procurement consulting •POS, Wed development and technology relocations
UnisysSystem Engineer
Feb. 1998 - Feb. 1999Greater New York City AreaPart of a Server and Network infrastructure team responsible for support and maintenance of Unisys customer portfolio •Server support for Windows 2000 MS Active Directory, MS Exchange, Novel, AS400 Mainframe infrastructure consisting of 5000 users on multiple sites
• Active Directory user administration which included granting permissions, creating network shares, mailboxes, and granting access to network files and printing services • Data center rack stack, cross connect patching and LTO rotation backups • Network & infrastructure LAN/WAN support, Firewall/Switch configuration and troubleshooting
• Desktop applications support and OS/hardware troubleshooting and endpoint imaging • PBX Analog phone support for Avaya, Nortel, and Polycom conferencing systems
CREDIT SUISSE FIRST BOSTON TRUSTEES LIMITEDTechnical Support Engineer
Apr. 1994 - Jan. 1998Greater New York City AreaForm part of an enterprise helpdesk team that processed heavy volume of support tickets for a top financial institution. • Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
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