Liberty UniversitySenior Program Manager
Mar. 2011 - Jun. 2022Lynchburg, Virginia Area- Led and the Third-Party and Integration Services teams within the Enterprise Architecture department, which ensured cohesive operations and effective project execution. - Worked closely with Engineering to understand and document requirements to build bi-directional API integrations for over 30 applications.
- Evaluated, implemented, integrated, and provided support for over 30 third-party products and vendors, helping to streamline processes and enhance functionality across the organization. - Oversaw a team of 9 software engineers and 8 project and product managers, fostering a collaborative environment that improved team performance and project outcomes. - Managed a portfolio of projects and development efforts, prioritizing a backlog of bug fixes and feature enhancements, which improved system reliability and user satisfaction significantly. - Reported project and development metrics to upper management, building and maintaining strong relationships with internal customers and external vendors to align goals and expectations. - Collaborated with the Director and CIO to translate high-level vision into actionable items for product teams, ensuring that strategic objectives were met efficiently and effectively.
- Directed the Learning Management Systems (LMS) and Student Information Systems (SIS) teams within the Application Development department, which enhanced collaboration and efficiency across projects.
- Supported, administered, and maintained the Banner student information system for over 110,000 students and faculty, helping streamline operations and data management.
- Successfully launched the Canvas LMS for over 7,000 K-12 students, which facilitated a smoother transition to online learning and enhanced educational engagement.
- Managed new feature requests and upgrades for both LMS and SIS environments, ensuring systems remained current and met evolving user needs effectively.