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Work Background
StukentSenior Director of Product Management
Jun. 2023 - Mar. 2025Lynchburg, Virginia, United States• Delivered a well-structured plan by working closely with C-Suite (CEO, CTO & CPO) to define product strategy and establish
goal-oriented team objectives.
• Initiated a plan to track and improve NPS resulting in a 20 point increase in NPS for 3 flagship products
• Reduced churn 15% by leading cross-functional team to identify causes of customer churn and create actionable plan to reduce.
• Established a "Fall Readiness" program that reduced support tickets by 22% through collaboration with Customer Success and Support
• Led cross-functional teams to launch and scale multiple innovative learning products, creating a seamless user experience across Higher
Ed and High School markets
• Supervised a team of 5 direct reports and 10 dotted line reports across three product teams: Enterprise Experience (EX), Learning
Experience (LX), and User Experience (UX).
• Collaborated directly with the UX and Engineering teams on user journey concepts and documentation utilizing tools such as Figma,
Miro, and LucidChart.
• Implemented a one-on-one coaching program for junior product managers, enhancing their skills and improving team productivity
• Managed interviewing, hiring, onboarding, and annual reviews, streamlining the recruitment process and improving team retention
• Designed an efficient request intake process prioritizing features based on user insights, ensuring timely market delivery
• Aligned product roadmap with business goals by collaborating across engineering, sales, marketing, and customer success teams.
• Conducted targeted market research with UX teams, identifying high-value opportunities for ecosystem expansion
• Executed data-informed product roadmaps that balanced user needs with business objectives and market trends
• Prioritized feature development incorporating both customer feedback and internal stakeholder insights.
StukentDirector of Product - Integrations
Jun. 2022 - Jun. 2023Lynchburg, Virginia, United States• Led cross-functional teams to successfully develop and launch LTI integrations (to 1EdTech Standards) with Canvas, Blackboard, D2L,
Moodle and Schoology LMS platforms, resulting in a 31% increase in revenue
• Built Enterprise team from scratch into an efficient, self-managed team that consistently delivered B2B products, resulting in over 200
features deployed with over 80% on time
• Collaborated with stakeholders to prioritize feature development and ensure timely delivery of integrations, meeting all project
deadlines.
• Conducted market research and competitor analysis to identify new integration opportunities and improvements.
• Implemented Agile methodologies, such as Scrum and Kanban, to streamline the development process and improve communication
between development teams and stakeholders.
Liberty UniversitySenior Program Manager
Mar. 2011 - Jun. 2022Lynchburg, Virginia Area- Led and the Third-Party and Integration Services teams within the Enterprise Architecture department, which ensured cohesive operations and effective project execution. - Worked closely with Engineering to understand and document requirements to build bi-directional API integrations for over 30 applications.
- Evaluated, implemented, integrated, and provided support for over 30 third-party products and vendors, helping to streamline processes and enhance functionality across the organization. - Oversaw a team of 9 software engineers and 8 project and product managers, fostering a collaborative environment that improved team performance and project outcomes. - Managed a portfolio of projects and development efforts, prioritizing a backlog of bug fixes and feature enhancements, which improved system reliability and user satisfaction significantly. - Reported project and development metrics to upper management, building and maintaining strong relationships with internal customers and external vendors to align goals and expectations. - Collaborated with the Director and CIO to translate high-level vision into actionable items for product teams, ensuring that strategic objectives were met efficiently and effectively.
- Directed the Learning Management Systems (LMS) and Student Information Systems (SIS) teams within the Application Development department, which enhanced collaboration and efficiency across projects.
- Supported, administered, and maintained the Banner student information system for over 110,000 students and faculty, helping streamline operations and data management.
- Successfully launched the Canvas LMS for over 7,000 K-12 students, which facilitated a smoother transition to online learning and enhanced educational engagement.
- Managed new feature requests and upgrades for both LMS and SIS environments, ensuring systems remained current and met evolving user needs effectively.
NielsenIT Operations Manager
Mar. 2001 - Mar. 2011Lynchburg, Virginia, United States- Led and managed a diverse team of IT operations personnel across local and remote locations, including offshore resources, which enhanced our overall operational efficiency.
- Implemented ITIL Incident and Change management procedures for IT Support services, improving our response times and service quality which benefited a large client base.
- Oversaw a Help Desk that provided end-user support to over 30,000 Nielsen employees and clients, ensuring their issues were resolved quickly and effectively.
- Successfully managed large-scale IT projects from initiation to completion, which streamlined processes and delivered impactful solutions on time and within budget.
- Collaborated closely with the Application Development and Production teams, which ensured seamless support, met critical deadlines, and achieved deliverables that aligned with business goals.
- Provided weekly performance metric reports on team service levels, helping to track progress and identify areas for improvement.
- Developed and implemented employee rewards programs based on performance evaluations, which boosted team morale and encouraged high-quality work.
- Produced comprehensive procedural and policy documentation for IT operations, establishing clear guidelines that improved consistency and compliance across the team.
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