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Work Background
NordeaExpert IT Analyst
Dec. 2021Gdańsk, Pomorskie, Poland
NordeaSenior IT Analyst
May. 2018Gdansk, Pomeranian District, PolandOracle Business Intelligence 12.*
IBM InfoSphere DataStage 11.3
Oracle DB 12
Kubernetes
Docker
Hadoop
Cloudera
LuxoftOracle Business Intelligence expert
Jan. 2016 - Apr. 2018Gdansk, Pomeranian District, PolandNordea Capital Markets
TBW
OBIEE 12c
OBIEE 11g (11.1.1.7.1)
SberbankDataWarehouse expert
Aug. 2013 - Oct. 201546, Vladimirskaya Str., Kiev, 01601, Ukraine* DataWareHouse (Teradata) + Oracle BI EE
* PowerCenter Informatica 9.5.1
Alfa-BankScoring and front-systems support leading expert
Nov. 2010 - Jul. 2013* PowerCenter Informatica 8.6.1 (ETL) installation/administration/development
* SAP BusinessObjects BI installation/administration/development
* WSO2 administration
* Teleopti CCC
* Oracle 11 g (sql queries) * IBM AIX 6.1 (shell scripting)
* Windows Server 2003 * JIRA bug & issue tracker
SITRONICS ITLead Technical Support Engineer
Jun. 2008 - Oct. 2010Kyiv City, UkraineLead Technical Support Engineer
• HP-IUM functionality support;
• Oracle DB monitoring ;
• Work with software/hardware upgrade requests;
• Borland StarTeam;
• DRP coordination;
Kvazar-MicroConfiguration manager
May. 2007 - Jun. 2008Kyiv, Kyiv City, UkraineConfiguration manager. First level support.
MTS Ukraine (BSCS 6.0 to BSCS iX billing platform migration project).
• Project repository administration (StarTeam);
• Configuration management (CMDB);
• Borland StarTeam,SVN,control of changes (javacode, plsql package, script etc.)
• Change management,incident and problem management change requests, bugs, defects, info requests (StarTeam);
• Interaction with foreign vendor regarding changes (Bugzilla, internal server);
• Project documentation and correspondence with the customer (MTS).
VodafoneConfiguration manager
Jan. 2006 - Dec. 2007Kyiv, Kyiv City, UkraineVodafone Ukraine (PrJSC MTS)
Configuration manager
Technical department.
Prepaid subscribers billing platform migration. FORIS MSCP project. Team-work with SITRONICS, Strom Telecom, MIRATECH, INFOPULSE.
• Maintenance of the project repository, document flow;
• Managing features through control of changes made to hardware, software, firmware and documentation;
• Working with internal bugtracking system (creation and management of change requests, bugs, defects, info requests);
• Creation of monthly reports for UMC Steering Committees;
• Preparation of presentations, translations;
• Maintenance of the project correspondence;
• Managing meeting protocols (Steering Committees);
Ukrainian Mobile CommunicationsCustomer Care Service
Jan. 2003 - Dec. 2006UMC (Ukrainian Mobile Communications)
Customer Care Center representative
Представитель Центра Обслуживания Абонентов (Call Center). Штатный сотрудник.
Основные обязанности:
- предоставление информации и консультирование по финансовым вопросам;
- консультирование по предоставляемым услугам и сервисам компании;
- консультирование по техническим вопросам, касающимся использования оборудования и услуг компании;
- работа с письменными обращениями клиентов, урегулирование спорных вопросов, конфликтных ситуаций;
- выполнение обязанностей руководителя группы в ночных сменах, принятие оперативных решений;
- телемаркетинг, предложение новых сервисов, тарифных планов, акционных пакетов абонентам;
- удержание клиентов компании, которые приняли решение о прекращении пользования услугами компании и приостановлении договора и дополнительного соглашения;
- работа с клиентами категории «VIP».
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