Ihor Honcharuk

Expert IT Analyst @Nordea

IT consulting🧑‍🔬 EngineerIT egineer🧨 Consulting✔️ ITDevOpsQA EngineerData ScientistData EngineerData AnalystBI Analyst

Accomplished 15+ years experience in development, QA, configuration management, requirements management, deployment in the realms: DWH, ETL, BI. More than 15+ years in IT in major international companies. A huge experience in Financial and Telecom industries. Experience in managing development teams due to excellent communication skills. Ablity to work both with the team and individually. Proactive and quick learner, ready for new challenges and duties. Goal-oriented, organized with ability to complete multiple tasks under timeline pressures while maintaining attention to details. Available for business trips.

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Work Background

NordeaExpert IT Analyst

Dec. 2021Gdańsk, Pomorskie, Poland

NordeaSenior IT Analyst

May. 2018Gdansk, Pomeranian District, PolandOracle Business Intelligence 12.* IBM InfoSphere DataStage 11.3 Oracle DB 12 Kubernetes Docker Hadoop Cloudera

LuxoftOracle Business Intelligence expert

Jan. 2016 - Apr. 2018Gdansk, Pomeranian District, PolandNordea Capital Markets TBW OBIEE 12c OBIEE 11g (11.1.1.7.1)

SberbankDataWarehouse expert

Aug. 2013 - Oct. 201546, Vladimirskaya Str., Kiev, 01601, Ukraine* DataWareHouse (Teradata) + Oracle BI EE * PowerCenter Informatica 9.5.1

Alfa-BankScoring and front-systems support leading expert

Nov. 2010 - Jul. 2013* PowerCenter Informatica 8.6.1 (ETL) installation/administration/development * SAP BusinessObjects BI installation/administration/development * WSO2 administration * Teleopti CCC * Oracle 11 g (sql queries) * IBM AIX 6.1 (shell scripting) * Windows Server 2003 * JIRA bug & issue tracker

SITRONICS ITLead Technical Support Engineer

Jun. 2008 - Oct. 2010Kyiv City, UkraineLead Technical Support Engineer • HP-IUM functionality support; • Oracle DB monitoring ; • Work with software/hardware upgrade requests; • Borland StarTeam; • DRP coordination;

Kvazar-MicroConfiguration manager

May. 2007 - Jun. 2008Kyiv, Kyiv City, UkraineConfiguration manager. First level support. MTS Ukraine (BSCS 6.0 to BSCS iX billing platform migration project). • Project repository administration (StarTeam); • Configuration management (CMDB); • Borland StarTeam,SVN,control of changes (javacode, plsql package, script etc.) • Change management,incident and problem management change requests, bugs, defects, info requests (StarTeam); • Interaction with foreign vendor regarding changes (Bugzilla, internal server); • Project documentation and correspondence with the customer (MTS).

VodafoneConfiguration manager

Jan. 2006 - Dec. 2007Kyiv, Kyiv City, UkraineVodafone Ukraine (PrJSC MTS) Configuration manager Technical department. Prepaid subscribers billing platform migration. FORIS MSCP project. Team-work with SITRONICS, Strom Telecom, MIRATECH, INFOPULSE. • Maintenance of the project repository, document flow; • Managing features through control of changes made to hardware, software, firmware and documentation; • Working with internal bugtracking system (creation and management of change requests, bugs, defects, info requests); • Creation of monthly reports for UMC Steering Committees; • Preparation of presentations, translations; • Maintenance of the project correspondence; • Managing meeting protocols (Steering Committees);

Ukrainian Mobile CommunicationsCustomer Care Service

Jan. 2003 - Dec. 2006UMC (Ukrainian Mobile Communications) Customer Care Center representative Представитель Центра Обслуживания Абонентов (Call Center). Штатный сотрудник. Основные обязанности: - предоставление информации и консультирование по финансовым вопросам; - консультирование по предоставляемым услугам и сервисам компании; - консультирование по техническим вопросам, касающимся использования оборудования и услуг компании; - работа с письменными обращениями клиентов, урегулирование спорных вопросов, конфликтных ситуаций; - выполнение обязанностей руководителя группы в ночных сменах, принятие оперативных решений; - телемаркетинг, предложение новых сервисов, тарифных планов, акционных пакетов абонентам; - удержание клиентов компании, которые приняли решение о прекращении пользования услугами компании и приостановлении договора и дополнительного соглашения; - работа с клиентами категории «VIP».