Hany Ibrahim - Freelance finance, Hany

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Work Background

CENTRAL HOTELS & RESORTSCluster General Manager at C Central Resort The Palm & First Central Hotel Suites

Jan. 2022 - Mar. 2023Dubai, United Arab EmiratesAs a Cluster General Manager in Dubai, United Arab Emirates, I oversee the operations of two prominent resort & hotel apartments. With a total of 727 keys, including 203 in one resort and 524 in the other, along with multiple food and beverage outlets, I lead key areas of resort management. My expertise lies in driving operational excellence, guest satisfaction, and financial success. I am adept at managing day-to-day administration, ensuring high service standards, and overseeing facilities and policy compliance. Additionally, I have a strong focus on boosting profitability, implementing strategic sales and marketing initiatives, and maintaining regulatory compliance. Key Accountabilities: Guest Service Sales and Marketing Financial Control Employee Management Resort Maintenance I excel at multitasking, communication, strategic planning, and branding, all while maintaining meticulous attention to detail. My commitment to planning, budgeting, and forecasting ensures a proactive and efficient approach to achieving business goals. My background encompasses extensive experience in the hospitality industry, and I'm dedicated to driving exceptional results in every aspect of resort management.

First Central Hotel SuitesHotel General Manager & Group Director Sales & Marketing First Central Hotel Suites

Oct. 2019 - Jan. 2022United Arab EmiratesAs a seasoned General Manager with expertise in managing 524 Suites and Apartments, I excel in driving the smooth and efficient operations of hotels. I provide strategic leadership, supporting all departments to meet operational standards, organizational vision, and guest satisfaction metrics, along with achieving key performance indicators (KPIs). In March 2020, I took on the role of Sales and Marketing Group Director, overseeing multiple Central Hotel Group properties of total 1212 Keys. In this capacity, I played a pivotal role in business planning, budgeting, creating operational standards, and setting performance metrics for properties and services. My responsibilities also included conducting risk analysis and developing intervention strategies to boost performance, enhance cost efficiencies, and elevate guest satisfaction scores. My impact extended to talent management strategies, including succession planning, training, and development, resulting in improved employee outcomes and job satisfaction. Additionally, I led the sales and marketing departments to boost revenue generation and raise performance standards. Key Accomplishments: Recognized with the 'Best Hotel Apartment 2019' award at the Arabian Travel Awards. Received the Green Key Certificate for environmental sustainability in 2019, 2020, and 2021. Earned the Certificate of Excellence from TripAdvisor for 2020 and 2021. Achieved high guest review scores in 2020, including an 8.1 rating from Booking.com and an 8.3 rating from Agoda. Awarded the 'Loved by Guests' honor from Hotels.com with an 8.0 rating in 2020. Named a finalist in the Hospitality Excellence Awards 2020 in categories such as 'General Manager of the year,' 'Hotel of the year (Hotel Apartment),' and 'Best Weekend Getaway.'

AccorHotelsDirector Of Operations at Mercure Barsha Heights Hotel Suites & Apartments

Feb. 2017 - Aug. 2019Dubai, United Arab EmiratesBased in Dubai, United Arab Emirates, I have a successful track record as a Director of Operations, where I've directed and managed hotel operations with a dedicated team of 8 Managers and 285 employees. Additionally, I was entrusted with the role of Re-branding Team Leader and Head of Project to oversee hotel suite section renovations. In my role, I expertly managed various key responsibilities, including day-to-day hotel operations, guest services, policy and procedure oversight, and employee management, all aimed at creating a productive and guest-focused environment. Collaborating with departmental heads, I ensured efficient budget management, consistently exceeding guest satisfaction metrics, and conducted revenue management for audits. I played a vital role in recruiting high-potential candidates for the hotel, using a competency framework to secure top talent. My core activities included spearheading online platforms management for the hotel and apartment facilities, along with establishing effective communication strategies and policies and procedures for guest management and complaint resolution. I closely monitored online selling prices, leading to the development of action plans to boost guest occupancy and revenue generation. Additionally, I maintained international standards in facilities management, ensuring food quality, consistency, and service standards were met. Key Accomplishments: Achieved consecutive year-on-year revenue growth, with significant increases of AED 360,000 in 2017 and AED 1,250,000 in 2018. Successfully boosted F&B revenue by AED 265,000 in 2018. Increased long-term bookings from 30% to 45% through strategic market intelligence, promotions, incentive plans, and benefits. Remarkably improved TripAdvisor page rankings, elevating the hotel's page from 269 to 62 out of 623 hotels in Dubai and the Hotel Apartment TripAdvisor page from 156 to 5 out of 373 specialty lodgings in Dubai.

Moevenpick Hotels & ResortsDirector of Rooms

Nov. 2013 - Mar. 2016Riyadh, Saudi ArabiaAs the Director of Rooms, I led a team of 6 Managers and 200 staff members, coordinating departments of Front Office, Housekeeping, Laundry, Female Spa, Health Club and Security. My key accountabilities included room planning (on both short and long term), developing budget and marketing plans, room category and pricing strategy, rooms division cost control and room revenue management. Conducted day-to-day hotel administration services, maintained guest relationship and established client relationship metrics to boost sales. I also engaged in staff management, including selection and design of staff uniform across all departments, employee negotiation to provide clarity on misunderstood instructions that compromise performance, and staff arrival and opening path creation. To improve the sales, strategized promotions, discounts, rebates and upgrades in line with hotel policy, ensured quick resolution of guest complaints with corrective action, and maintained high standards of hotel appearance and staff hygiene. I also supported Food & Beverage in promotions and increased its revenues via direct selling by rooms division staff.

Sonesta Collection EgyptRooms Division Director

Apr. 2012 - May. 2013Cairo, EgyptRooms Division Director 409 Rooms Cairo – Egypt I was handling the executive housekeeping and front office operations for the hotel, primarily concerning key activities such as accommodation management, compliance to guest relations, reception team management, budget and personnel planning, and inter-departmental coordination. I also conducted training and development of the rooms division staff, ensuring competent performance and guest satisfaction.

Moevenpick Hotels & ResortsFront Office Manager

Feb. 2008 - Mar. 2012Al Quşayr, Al Bahr al Ahmar, EgyptAs the Front Office Manager, my core responsibilities were towards the effective management of the resort’s front office, engaging in customer service and guest relations, managing the front desk activities including its visual appearance and cleanliness. I handled the office supplies and management reporting activities, along with department budget, customer complaints management, training of the front office staff and HR related responsibilities such as staff schedule.

Moevenpick Hotels & ResortsFront Office Manager

Oct. 2006 - Jan. 2008Buraydah, Al Qasim, Saudi ArabiaRepresented the hotel management, I handled the front office operations including guest management and service, administrative activities, staff management and compliance to hotel policies and procedures. I rendered training and development to the staff to improve guest services and boost performance metrics. I also conducted corporate reporting to update the senior management team on key attributes of hotel administrative operations

Al Bustan Centre & ResidenceFront Office Manager

May. 2006 - Oct. 2006Dubai, United Arab EmiratesI was responsible towards the management of the front office and supervision of the staff. Offering high standards of guest service, I ensured that the facility policies and standards are enforced and customers are provided with exceptional service. I also managed the front office supplies, budget and compiled corporate reports for stakeholder decision making.

Solymar Solaya Club ResortDeputy Hotel Manager

Jul. 2004 - Apr. 2006Marsa Alam, Al Bahr al Ahmar, EgyptHandled the front office operations for the facility, ensuring high quality customer service and offering high standards of customer experience. I interacted with customers and assisted them in their queries and concerns, along with management of employees including their recruitment and training.

IberotelFront Office Supervisor

Oct. 2001 - Jun. 2004Marsa Alam, Red Sea, EgyptI was a part of the Pre-opening team for this hotel facility with 364 Rooms, handling the front desk activities which includes but not limited to front desk management, attending to customer queries and concerns, and administrative reporting.

Akassia Swiss ResortFront Office Shift Leader

Jul. 2001 - Oct. 2001Al Quşayr, Al Bahr al Ahmar, EgyptFor this resort facility with 672 Rooms, I was appointed as a Member of the Pre-opening team handling the shift schedule development, assigning staff responsibilities, and provide guidance as required.