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Looking to expand my network
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Network Power<100 people
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Business Owner
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Engineer
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India
Work Background
Tequila Don Ramón PersonalizadoIndependent franchise owner
May. 2023Mexico City Metropolitan Area · RemoteFranchise Owner Tequila Casa Don Ramon Personalizado. I sell experiences for Tequila lovers and novices. I provide personalized bottles of Premium tequila and mezcal for corporate events and informal celebrations.
2Body CorporativoIndependent Franchise Owner
May. 2023Mexico City Metropolitan Area · HybridFranchise owner and operator 2Body Spa. I oversee the day to day operations as well as plan for all future needs of the business.
IBMIBM Expert Lab Services - Automation Delivery Manager
Jan. 2020 - Mar. 2023Mexico City, MexicoResponsible for the Delivery team (Project managers and consultants) and the business performance of a team that implements IBM Technology Solutions.
My role is to assign staff to signed contracts, follow up on project execution (contractual commitments, invoicing, and revenue recognition) and ensure financial health of the business and client satisfaction, leading to continuous and repeated business. One of my main goals is the professional growth for the team under my responsibility, thru coaching, establishing career and skill-growing plans that consider each person and the organization’s strategy, long and short-term goals.
I provide guidance to the sales team on proposal scoping and solution design.
I also plan for future business growth by helping in the development of new services offerings and developing the necessary skills in the team to support them.
IBMCloud Lab Services Operations Manager
Jan. 2018 - Dec. 2019Mexico City Area, MexicoResponsible for the Project Management team and the daily operations of a +20 members team that lead implentation projects for IBM solutions like Watson, Cloud, Cognitive, Industry Solutions, Security, Social and Commerce.
My role is to provide projects with profesional and standarized Project management practices, as well as follow up on the execution of said projects, making sure they are up to contractual, technical and financial specifications. I also make sure that the overall Software Services business is healthy, maintain adequate levels of cost and gross profit, while assuring future growth.
IBMSoftware Segment Services - Delivery and Operations Manager
Apr. 2011 - Jan. 2018Mexico City Area, MexicoResponsible for the delivery team (consultants, project managers and operations personnel) that executes the implementation for IBM's Software portfolio, for three business lines: consulting, education and accelerated value support program. This includes the services for Analytics, Cloud, Commerce. Social, and Security software
My responsibility is to make sure that all the signed projects are delivered according to contractual terms, within profit budget and time, and with exceptional customer satisfaction. I lead the team to manage the technical challenges of each project, engaging different areas on the organization (such as support, laboratories, and services organizations in other geographies).
IBMTechnical Sales Manager
Jul. 2008 - Apr. 2011Responsible for the Websphere and Lotus brands technical sales teams. My responsbility was to make sure that all sales opportunities were covered by the technical team, providing the according skills and resources, -either within the local organization or from other geographies- and execute all the technical activities that ensure closing the sale. In order to achieve that, I provided guidance for the specialist's career growth plans, as well as coaching for professional advancement. I also got very involved with each of the brand's specific commercial strategies, and adapted the team skills and strenghts to be aligned with them. I also served as speaker for different brand events, for subjects like enterprise social networking software, business process management solutions and web content managment practices.
IBMSoftware Group - Delivery Team Leader
Aug. 2004 - Jul. 2008Responsible to develop strategies for professional growth for the project managers and consultants on the team, as well as providing guidance on project delivery practices.
NoneFreelance consultant
Mar. 2003 - Aug. 2004I worked with different customers in the implementation of web content management and enterprise collaboration technologies. My roles included application development, web, messaging and colaboration infrastructure planning and deployment.
IBMConsultant
Jan. 2000 - Mar. 2003I worked on several projects and presales opportunities and deployed internal infrastructure for messaging and collaboration for large scale projects.
Lotus DevelopmentIT Manager - Mexico
Mar. 1998 - Dec. 1999I was responsible for the Lotus Domino messaging infrastructure for Lotus Latin America, establishing standards and managing the day to day operation for the region.
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