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Canada
Work Background
Founder
CustXpertFounder
May. 2024Herrsching a. Ammersee, Bayern, DeutschlandAls Experte für Customer Experience unterstütze ich Start-ups, Scale-ups und E-Commerce-Unternehmen dabei, eine Customer-Experience-Abteilung aufzubauen, ihren aktuellen Kundensupport zu optimieren und in eine umfassende Customer Experience zu transformieren. Darüber hinaus helfe ich Unternehmen, die aktuelle Probleme mit der Servicequalität haben, sowie Unternehmen ohne aktive Leitung, indem ich als Interim Manager und Berater fungiere.
Head of Customer Experience & Operations
Internet Up GmbHHead of Customer Experience & Operations
Jan. 2023 - Mar. 2024München, Bayern, Deutschland
Head Of Customer Experience
Nordic OilHead Of Customer Experience
Jul. 2021 - Aug. 2022München, Bayern, Deutschland
Head Of Customer Care
united-domains AGHead Of Customer Care
Nov. 2019 - Jun. 2021Starnberg
Head of Customer Care and Operations
die kartenmacherei GmbHHead of Customer Care and Operations
Sep. 2013 - Jan. 2019Munich Area, Germany
Head of Customer Service
die kartenmacherei GmbHHead of Customer Service
Apr. 2012 - Sep. 2013
Product Manager Indian Ocean and Africa
Reiseservice GrawProduct Manager Indian Ocean and Africa
Nov. 2009 - Mar. 2012Munich Area, Germany
Product Manager Indian Ocean and Africa
MFG ReisenProduct Manager Indian Ocean and Africa
Apr. 2006 - Oct. 2009Munich Area, Germany
Marketing Coordinator France & UK
LUX* Resorts (Ex Naiade Resorts)Marketing Coordinator France & UK
Oct. 2004 - Apr. 2005
Commercial Attache
LUX* Resorts (Ex Naiade Resorts)Commercial Attache
Dec. 2002 - Sep. 2004
Flight Attendant
Air MauritiusFlight Attendant
Apr. 1997 - Dec. 2002
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