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Work Background
Societe Generale European Business ServicesPeoplesoft Technical Consultant
Apr. 2017 - May. 2019Bucharest, RomaniaAs a professional, I orchestrated functional application testing, encompassing user acceptance testing (UAT), regression testing, and batch process system integration testing, meticulously documenting and communicating test results. I devised innovative strategies for architecting, testing, implementing, and optimising Oracle PeopleSoft application, aligning with company's dynamic business needs by spearheading application-based consultancy. I streamlined operations and crafted policies, procedures, and standards to bolster efficiency of Oracle PeopleSoft management while conducting an as-is analysis of Oracle PeopleSoft's intricacies. I adhered to ITIL principles and practices, ensuring configuration, change management, and integration between applications.
• Allies with L1 technical team, contributing solutions and tackling situations with a degree of complexity.
• Provided L2 support to UK and EMEA HR representatives and business users, maximizing Oracle PeopleSoft usage.
• Conducted training for HR representatives, ensuring system alignment with objectives and user expectations while drafting system documentation, and translating business requirements into functional specifications.
• Designed robust system security, supporting internal customers and resolving production application errors, completing control, error, and reconciliation reports.
• Managed ad-hoc reporting, executed MS SQL Server operations by reporting system anomalies, and contributed to process improvement ideas.
• Inputted complex salary data accurately within homologation and production environments identifying process growth opportunities and implementing new functionalities, boosting overall process efficiency.
• Operated Oracle PeopleTools 8.57, by managing Query Manager, PeopleSoft Application Engine, PeopleSoft Process Scheduler, Tree Manager, and Security administration, ensuring data integration with PeopleSoft Global Payroll (PSG) and PeopleSoft Operations Management (POPS).
HPRepair Order specialist
Jun. 2015 - Mar. 2017Bucharest, RomaniaDuring this tenure, I endorsed team motivation and provided expert guidance in day-to-day activities to enhance overall performance to attain Subject Matter Expert status in domain. I collaborated with Delivery and Credit and Collections departments, ensuring resolution to resolving invoicing disputes. I acknowledged and appreciated stakeholders for significant financial impact by accelerating company's cash flow.
• Reduced invoicing errors by over 30% through implementation of tailored training programs and proactive measures.
• Utilised SAP ERP system, while leading the Back Office team by spearheading and streamlining the accounts payable processes for France and Benelux customers.
• Streamlined repair order workflow by implementing documentation and approval processes, reducing processing time and increasing customer satisfaction.
• Undertook data analysis initiatives to optimize order processing, leading to fulfillment rates and actionable insights for enhancing operational performance.
• Cultivated loyal client base through exceptional personalized support, ensuring client inquiries were promptly addressed, and proactive solutions were provided to enhance overall ordering experience.
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