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Work Background
American ExpressDirector of European Government Affairs
Jan. 2011 - Jul. 2023London, England, United KingdomAs Director of European Government Affairs I was entrusted with responsibilities related to regulatory affairs. My role primarily focused on navigating diverse regulatory dossiers, crafting impactful responses to public consultations, producing white papers, and devising effective stakeholder engagement strategies. including:
• Regulatory Oversight: I held the responsibility of overseeing various regulatory dossiers, strategically steering their impact on AMEX's business in Europe.
• Engagement with Financial Authorities: I designed white papers tailored for entities such as the Financial Conduct Authority (FCA), European Commission, and National Competent Authorities. • Industry Advocacy: My role extended to serving as a chair at the European Payment Institution Federation (EPIF) Payment regulation task force where I led the development of the association position on upcoming laws and policies.
• EMVCo: I championed American Express' representation actively engaging with members and the board of advisors.
• PISA Framework: I orchestrated the PISA framework and led quarterly reviews with the European Central Bank (ECB) and representatives from national central banks.
Key Achievements:
• Industry Engagement: I took a leadership role in industry associations in Brussels and the UK, orchestrating industry engagement efforts.
• Industry Workshops: I developed and delivered informative workshops and presentations, actively engaging with over 200 industry members during regulatory events.
• Advocacy Papers: I coordinated the creation of advocacy papers aligned with the objectives of EPIF (European Payment Institutions Federation), resulting in engagements with lawmakers, particularly on PSD2 and strong customer authentication.
• Advocacy: I spearheaded advocacy efforts on multiple critical regulatory dossiers collaborating closely with industry trade associations. These efforts achieved significant improvements in regulatory requirements and streamlined timelines.
American ExpressDirector Program Management Office
Jan. 2009 - Dec. 2011Brighton, United KingdomAs the Director of European Governance Board Management Officer at American Express in Brighton, I held a pivotal role focused on project management, implementation, and relationship coordination within the European landscape. My primary responsibilities included:
• Project Supervision: I led a team of project managers and business analysts, ensuring the successful implementation of critical initiatives. A significant aspect of this role was overseeing the rollout of EMV Chip & PIN technology and advanced payments across all European business lines.
Key Achievement:
• Consensus Building: I successfully built consensus among European board members regarding country prioritization and delivery strategies. This involved constructing a robust cost-benefit analysis to secure budget allocations, enabling informed decision-making.
• EMV Chip & PIN Implementation: Under my leadership, American Express executed the issuance of CHIP and PIN cards for consumers and corporate clients in 12 European countries. These implementations consistently adhered to established timeframes and budgets.
• Efficiency Gains: I achieved an average reduction of 25% in cost and time for subsequent implementations, highlighting an efficient and scalable approach. This achievement received recognition from the CEO and served as a role model for other regions.
• PIN Mailer System Enhancement: I oversaw the implementation of a reengineered and improved PIN mailer system, resulting in a 20 basis points (BP) reduction in fraud. This enhancement significantly improved security and protected assets.
• Innovative Solutions: I successfully deployed innovative PIN management solutions, such as the ability to view PINs online. This initiative reduced the volume of calls to service centers, enhanced access to digital services, and improved both customer satisfaction and operational efficiency.
American ExpressHead of New Products Development
Jan. 2006 - Jan. 2009Brighton, United KingdomPart of the Regional Marketing team I lead the revitalisation and project management of new consumer card products and revitalisation including innovation intiatives, interactive developments,and technolgy budget mangment
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