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Work Background
BuyOrBorrow MusicDirector of Operations
Jun. 2022Birmingham, Alabama, United StatesI oversee the day-to-day operations, collaborating with cross-functional teams to ensure seamless execution of our strategic goals. By optimizing processes and implementing best practices, I enhance productivity, reduce costs, and improve overall business performance. My role as Director of Operations at BuyOrBorrow Music allows me to combine my passion for music with my expertise in operational management. We exist to connect musicians with the gear they need to discover their sound and together with the talented team at BuyOrBorrow Music, I am committed to transforming the music industry, revolutionizing how music is accessed and enjoyed, and delivering unparalleled value to our members.
T14 MarketingHead of Operations
May. 2022 - Dec. 2022Lisbon, Portugal
Maes Food LtdOperations Manager
Feb. 2021 - May. 2022LisbonAs part of the Senior Management Team and one of the early members of Mae's, it was my focus to find ways to achieve more with less resources, analyzing how to maximize gross sales, sign ups and other metrics, as well as creating and updating operational processes in order for the Operations Team to be both agile and productive.
Teleperformance PortugalOperations Manager
Sep. 2017 - Oct. 2021Lisboa, Lisboa, PortugalManage overall operations and responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Results oriented management improving overall operations within the company or department. Adept in analytical thinking and strategic planning.
Teleperformance PortugalSupervisor
Mar. 2015 - Sep. 2017LisboaGeneral management of direct reports, which includes, but is not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. Keeping record and producing reports that will be used to review team performance.
Teleperformance PortugalCSR
Mar. 2014 - Mar. 2015LisboaAttracted potential customers by answering product and service questions; suggesting information about other products and services. Processed orders, prepared correspondences and fulfilled customer needs to ensure customer satisfaction.
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