Requests
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Work Background
Sea Song ToursItinerary Coordinator
Dec. 2024Istanbul, Türkiye
Far'n Away TravelLuxury Travel Designer
Oct. 2024 - Dec. 2024Istanbul, Türkiye
Eczacıbaşı HoldingExecutive Assistant
Sep. 2023 - Aug. 2024Istanbul, Turkey
Dyninno GroupTravel Advisor
Feb. 2023 - Sep. 2023Istanbul, Turkey
Argeus Travel&EventsTour Operator and Social Media Executive
Jun. 2019 - Nov. 2022- Managed social media accounts for the sports events we organize.
- Facilitated reservations for hotel accommodations, ground transportation and tour amenities.
- Organized activities and scheduled customer reservations for tours and attractions. - Planned tour itineraries to provide customers with maximum exposure to local attractions.
- Used social media platforms to promote packages and services.
- Arranged transport for customers in need of special accommodations, including wheelchairs or other assistive equipment.
- Evaluated customer feedback following tour completion and passed along feedback to service providers.
- Supported seamless execution of travel itineraries by proactively arranging services and accommodations.
- Maintained thorough knowledge of travel destinations and trends.
- Advised customers about local hot spots and hidden gems for dining, shopping and entertainment.
- Addressed concerns quickly to avoid lasting issues.
- Completed required paperwork within anticipated timeframes.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
Rixos HotelsGuest Relations Agent
May. 2018 - May. 2019Antalya, Turkey- I have acquired Customer Relations expertise in a 5-Star hotel. I have learned to be solution-oriented in line with the demands and satisfaction of the guests staying at the hotel both in times of crisis and in emergency situations.
- Responded and communicated to guests through phone calls, emails, surveys and social channels to drive satisfaction.
- Approached, greeted and interacted with guests to promote welcoming environment.
- Listened to guest concerns to resolve issues in best interest of guest and organization. Liaised with other departments to improve performance and share observations gathered from customer interactions.
- Anticipated and responded to needs of guests to achieve exceptional customer satisfaction.
- Attended ongoing training programs to demonstrate understanding of programs, information and policies and procedures.
- Monitored assigned work areas to enforce safety and security directives, policies and procedures.
- Provided critical information, offered assistance and made recommendations to enhance guest experience.
Siberest Bilişim ve Global Danışmanlık LTD ŞTİCustomer Service and Sales Representative
Apr. 2016 - Jun. 2017In this job, I gained sales and marketing expertise. I have improved myself in the areas of good relations with customers and promotion of the company.
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