MicrosoftSr. Solutions Manager
Sep. 1997 - Oct. 2013May 2004 - October 2013 - Sr. Solutions Manager As Senior Solutions Manager with Microsoft’s Manufacturing Supply Chain Information Solutions Group (MSCIS), works as a consultative partner in the success of clients, interfacing regularly to attain strong understanding of business structure, strategies, marketing opportunities, performance gaps and objectives. Serves as the voice of the client in evangelizing development of multi-million dollar solutions across myriad applications and functions. Successful implementations have spanned eCommerce, manufacturing, operations, retail and supply chain areas. Internal (MS) clients include CSS (Customer Service Support), www.microsoftstore.com, Supply Chain, Xbox and others. Driver of software requirements elicitation process, collaborating with SMEs to facilitate comprehensive global business process architecture, user acceptance testing and training. Advocate for Scrum Agile SDLC management methodologies and for ensuring testability and traceability of requirements. Serving as a de facto business and systems analyst, leading numerous digital and physical supply chain IT projects resulting in improved supply chain systems (SAP R/3, CRM, proprietary systems).