Elena Zolenko

Project Manager, Business Analyst @Freelancer

Germany🔥 Startup Founder✔️ ITBusiness OwnerBanking Operations🧨 Consulting🏦 FinanceProject ManagerBusiness Analyst

Dear All, Since graduating from University, I was working in finance in a different role. In a last project I was responsible for implementation of Structured Solution for KYC purpose including new IT Architecture, Data and Document delivery flow, new Screening and Monitoring Applications, reporting tools, Central Case Management tool etc. It was a complex IT solution for regulatory topic with a huge impact on Business. Regular and timely alignment between Business, IT, Compliance and Global KYC was the great part of my responsibilities and reason for success. The ability to translate the regulatory requirements into business use case and into story for IT Team is absolutely necessary skill I have. Work agile, be team player, keep big picture in mind, think strategic and solution oriented, attention to details and looking forward preventing the gaps that´s my working style. During my previous project I covered process analyses and process optimisation for Investment at ING. Additionally I was a multiple years self-employed Insurance Supervisor and offered Investment Products. If you are looking somebody who integrated and learn fast, can find a solution for complex task, be translator between Business, Operation, IT and Regulatory, just contact me!

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Work Background

INGCentre of Expertise KYC Business Analyst, Product (Application) Owner, Contractor

Apr. 2023 - Oct. 2023Frankfurt/Rhein-Main · HybridImplementation of KYCO (Central Case Management Tool) for business banking (Small &Medium Enterprise Segment) for onboarding, periodic review and event driven review • E2E process design, coordination on a local and global level between Business, Compliance, IT and Centre of Expertise KYC • Stake Holder Management, reporting, workshops, alignments, approvals etc. • Data Management, Data quality, root cases • IT Backlog, stories creation • User Acceptance Test, pre-go-live, go-live and post go-live actions • User Role Concept, Training • Technical and professional support for the go-live • Aftercare process on a local and global level • Incident Management • Design and implementation of scale-up process • User Acceptance Test for the new Bank Product respective new KYC Process / Requirements • Handing over to Production • Straight Through Process (Process Automation, case resolution without manual intervention) Improvement • GAP analyses of KYC Policy 2.0 and new Customer Risk Rating Model for Business Banking (Small &Medium Enterprise Segment), resources impact analyses for 1st and 2nd line, customer outreach, IT implementation effort, Timeline and Dead Line for single stories from IT Backlog

INGOperational Lead KYC, Contractor

Jul. 2022 - Apr. 2023Deutschland · HybridImplementation of KYC Structured Solution (new Global IT Architecture, multiple new Applications) in Retail Segment (8,5 Mio customers): • Analyses of Current KYC Processes, WPI’s, local requirements etc. • GAP analyses of Global Solution (including multiple new Applications) • Data Management coordination on a local and global level • Document Management coordination on a local and global level • Digitalisation of Processes • E2E process design and coordination on a local and global level between Process Owner, Compliance, IT and Centre of Expertise KYC • Stake Holder Management, reporting, workshops, alignments, approvals etc. • User Acceptance Test, pre-go-live, go-live and post go-live actions • User Role Concept, Training • Technical and professional support for the go-live for every single journey/use case (Periodic Review, Event Assessment, Event Driven Review, Onboarding, Exit Monitoring) • Aftercare process on a local and global level (daily root cases) • Incident Management Concept / Process • Scale-up process (step for step) for every single journey/use case • Handing over to Productional Team • Process Optimisation, reduction of touch time, Data and Documents improvement • Team Segregation (skills level, responsibilities, priority) • Straight Through Process (Process Automation, case resolution without manual intervention) Improvement • KPI control and Improvement (Goal for 2022 is exceeded!)

INGRisk Squad Lead, Contractor

May. 2020 - Jul. 2022Frankfurt/Rhein-MainIntroduction of a Structured Solution (new Global IT Architecture, multiple new Applications) for all Business Lines (Retail, Small &Medium Enterprise, Wholesale Banking) Application Governance Process: • Onboarding of external and intragroup applications • Pre-assessment, GAP analyses of KYC applications • Application Register (Toll) actions • Alignments: Architecture Borad, IAM, IRM, BCM etc. • Central Access Management System actions • Risk & Control Self-Assessment (R &CSA) alignment • Non-Financial Risk Committee (NFRC) alignment • General Worker Council alignment • Contract alignment (between Local Legal Department and Global Business/Head Quarter) • Implementation of Sub-contractor (2nd and 3rd degree) requirements Data Protection: • GAP analyses of new KYC applications regarding Data Protection (Customer and Employee) Requirements • Data flow analysis (deep dive) including EU and NOT EU countries definition and requirements • Data Protection Impact Assessments (DPIA) • Retention & deletion concept according to Germany and EU standards • Data protection agreements for specific purposes Outsourcing Management (Sourcing Process): • Analysis and definition of outsourcing types for KYC applications • External control risk assessments • Preparation and executing of the Sourcing Steering Committee • Executing of EBA guideline requirements Prepare for Productional go-live: • Data Readiness • Operational Readiness • Data and Document Integration Readiness • Evidence Pack for go-live

Deutsche BankSenior PMO/PM, Contractor

Apr. 2018 - Apr. 2020Frankfurt SossenheimProjects: DBMobile, Dashboard Collection, ApplePay, Norisbank, PSD2, Mifid, Emotional Wallet; RTB Financial • Initialization of a new projects • Budget requests, financial assessment • Forecast • Control of Non-Labor Transactions, Capitalization, Data Completeness, Health Dashboard, Millen Stones, Dependencies • Distribution of costs between several projects / programs / areas • Analysis plan vs. actuals • Reporting for project / program management • Consolidation of costs Hiring: • Resource Requests, approval process • CV Review, coordination von telephone interview, Onsite-Interviews, Codding Challenges, Feedback, • Hiring Order Process: • Software, Hardware, Resource, Managed Service • Suppliers Management • Special approval process • Invoicing • Annual accruals • Reporting • Change Requests

INGProcess Coordinator, Contractor

Aug. 2017 - Apr. 2018FrankfurtGlobal Reporting • Single Point of Contact (SPOC) for Key Performance Indicators (KPIs) for “Quarterly Performance Review” and the “Bank wide Process Dashboard” for global and local stakeholders • Monthly and quarterly operational and strategic reports • Elaboration and coordination of new strategic KPIs on a global level • Implementation of global KPIs for Germany • Coordination of measurement points, measurement criteria and data quality with Process Leaders • Deep dive for critical KPIs • Stakeholder management Rollout ARIS Connect (Process Portal) • Single Point of Contact (SPOC) for ARIS Connect (Process Portal) on global and local level • Drafting and alignment of the "Business Impact Analysis" • Alignment with risk management, Non-Financial Risk Management, IT Security, Legal and Tax Department • Elaboration, coordination and implementation of the local authorization concept, access rights (RAMON) • Alignment with General Works Council • Preparation of technical rollout and migration of the process models from the old system • Coordination of workshops and trainings • Stakeholder management Process optimization for Securities Department • Process recording (brown paper, ARIS) with process experts • Analysis of “happy flow” and exception handling • Overlaying of process interfaces of different teams • Elaboration of end-to-end process scenarios • Analysis of possible measuring points for strategic and local KPI’s • Process quantification: touch-time, waiting-time, drop-outs, looping and rework • Side-by-side with process experts • Identification and analysis of process weak points • Preparation of KAIZEN meetings for process optimization

INGSenior PMO, Contractor

Feb. 2017 - Jul. 2017Frankfurt am Main, DeutschlandProject Program (73 regulatory Projects) “IT Risk within Risk Appetite” Project Program (85 strategic Projects Projects) “Welcome” Program Reporting: • stakeholder management • Implementation and Control of project reporting Controlling • Budget control Cost tracking • Invoicing • Annual accruals • Supplier management Administration: • Elaboration, coordination and implementation of an authorization concept • Hiring • Onboarding of new employees (internal / external) • Implementation of ad-hoc tasks • Workshops, Meetings, Events etc.

Externer BeraterFinancial Consultant, Project Manager (Scrum Master), Contractor

Jul. 2004 - Dec. 2014Ludwigsburg, Baden-Baden• Elaboration, implementation, coordination and controlling of all financial processes • Development of an internal controlling system • Implementation and monitoring of Monthly Management Reports • Control and plausibility check of operating costs • Participation in the preparation of the monthly and quarterly financial statements as part of the reporting to the supervisory authorities and the parent company • Advising on tax issues • Coordination of constructing project (Project Manager and Scrum Master) • Alignment of constructional works with local authorities and owner of the project • Contact person for the authorities and banks • Stakeholder Management • Audit