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Work Background
Hostelworld GroupSales Executive
Apr. 2022Dublin, County Dublin, Ireland. Successful onboarding of new properties on Hostelworld in designated countries in line with targets. . Ensuring all new activations are competitive and using HW products to maximize any potential business. . Assisting the Market teams by driving the adoption of Counter PMS or other projects as required. . Successful completion of all operational tasks required to support the role Successful delivery of GMT OKR’s. . Provide top class service levels to property partners within the market Develop excellent collaboration and support with other Market Squads and Support teams.
AccentureQuality Analyst/Payment Specialist - For the world's biggest social media company
Sep. 2019 - Mar. 2022Dublin, Ireland. Providing high quality customer service and customer satisfaction
. Excellent time management skills to consistently meet SLA targets
. Efficiently focusing on resolving cases and utilizing time productively
. Successfully influencing cross-functional partners, such as Product, Engineering, and Sales, to implement process improvements
. Proactively taking personal accountability for accuracy and high-quality results
CognizantProcess Executive at Cognizant for Google Maps
May. 2018 - Sep. 2019Ireland. Making decisions as to what course of action needs to be taken to ensure correct information is displayed. . Additional online research or calling up a B2B customer to verify information. . Making outbound phone contact with clients when necessary in a courteous, professional and efficient manner. . Processing and raising required requests/transactions and make sound decisions related to customer requirements. . Following all compliance and security measures relating to client data. . Taking action on process transactions and handle the same with proper research. . Adhering to process quality metrics and strive to exceed the monthly/annual quality & productivity targets. . Country Knowledge Consultant: Resolving Google Maps bugs problems related with geographic, city background information and transit rules from specifics countries. Text translations (English-Spanish). Research for relevant news that could impact the Google Maps information provided to the final user towards to improving all of the App data in the future.
FacebookFacebook Ads Marketing Specialist
Apr. 2017 - Jan. 2018São Paulo, Brazil. Creating effective and enhanced Marketing and Social Media analysis and strategies for Facebook Ads.
. Outstanding supporting services marketing campaign development, optimization for customers, marketing agencies and Small and Medium Business (SMB).
. Satisfactory implemented marketing plans, campaign results, analyses of marketing data and conversion rates to provide campaigns recommendations for Facebook clients.
. Successfully meet customer satisfaction target and strive high quality standards.
. Analyse and understand clients business, goals, expectations and applying assertive marketing strategies to efficiently improving their selling performance.
. Partner across various cross-functional teams and key stakeholders and ensuring the team is providing optimal customer experience.
. Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire business cycle.
. Work with Sales Engineers and Partners as a key member of the Sales team in order to maximize business results and to cultivate opportunities with small and medium businesses.
Agência Salve_Art Director and Creative specialist
May. 2015 - Mar. 2017São Paulo, Brazil. Managing the creative vision into creative reality. Provide quality assurance of all creative deliverables and campaings.
. Strive for client results and expectation within the budget and project scope.
. Interpret creative challenges into excellent concepts, themes and campaigns.
. Apply a consistent, on-brand set of standards to all design projects to ensure all communications and adhesion to the brands.
GertecArt Director Specialist
Jan. 2015 - Apr. 2015São Paulo, Brazil. Working from a brief with the copywriter team, generating ideas to present to the client.
. Fulfilling the visual designs to produce effective advertising campaigns.
. Partner with Creative team members, internal clients to identify trends, preferences and other elements that influence visual style and brand identity.
Plano Digital ComunicaçãoArt Director
Jun. 2014 - Dec. 2014São Paulo, Brazil
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