OpenToWorkSenior IT Leader
Sep. 2020 - Jun. 2021• Conducted equipment installations, break-fix tasks, and hardware/software maintenance, troubleshooting, and upgrades.
• Engaged in an IoT startup, gaining expertise in smart devices, communication protocols, and website development (SmartyHome). Provided advisory services on online marketing, research, and technical testing for smart devices, including documentation for regulatory certifications and troubleshooting for end-users.
• Managed integration and setup of Google Workspace for Joel’s Rescue Training, encompassing user rights, file sharing, calendar, online bookings, and on-demand video lectures. • Successfully managed and led IT projects using Agile methodologies, ensuring effective collaboration, efficient workflows, and timely project delivery.
• Utilized ITIL best practices to optimize IT service management, incident resolution, and problem-solving, resulting in increased operational efficiency and enhanced customer satisfaction.
• Implemented IoT solutions to enhance data collection, analysis, and decision-making processes, enabling businesses to leverage emerging technologies for improved efficiency and innovation.
• Developed and executed IT strategies, aligning with business objectives, and effectively communicated technology roadmaps to stakeholders and team members.
• Oversaw IT infrastructure, including network administration, hardware/software procurement, and system maintenance, ensuring seamless operations and minimal downtime.
• Managed cross-functional IT teams, providing guidance, coaching, and performance evaluations to foster a collaborative and high-performing work environment.
• Collaborated with business leaders to understand their technology needs and provided strategic recommendations to support their growth and operational requirements.
• Conducted training sessions on Agile methodologies, ITIL practices, and IoT technologies to enhance the team’s skills and promote continuous learning within the organization.