James DeLung - Director of Learning and Development, Organizational Development Professionals

Director of Learning and Development @Organizational Development Professionals

PSAP DirectorOrganizational Development📝 Influencer or BloggerLeadershipExecutive CoachCoachingAdvisorLeadership DevelopmentCall Center SupervisorTalent AcquistionResearcherBusiness AdministrationStartup FounderCall Center🧨 ConsultingPerformance ManagementECC DirectorBusinessBloggerDesign & CommunicationsConsultingLearning and DevelopmentStrategic managementC-level ExecutiveProfessorHREducationHR DirectorCOOTraining&Development SpecialistSoft Skills Trainer

I am pursuing Director of Talent Management (Learning/Leadership Development), or senior Organizational Development roles where I can apply data driven workforce strategy, leadership/culture development, and organizational effectiveness expertise. I lead strategic, operational, and technical functions with responsibility for workforce planning, culture, performance, and organizational development. I was recruited to address workforce shortages, improve organizational culture, and modernize supervisory and operational systems. I engineered supervision, performance management, and accountability frameworks that reduced turnover from nearly 100% in 2021 to 7% in CY 24/25. I led a full recruitment modernization effort using digital marketing, a new careers website, a recruitment video, geo fencing, and targeted online campaigns, producing a 700% increase in qualified applicants. I oversee technical, financial, and operational resource management to ensure all technology upgrades, staffing strategies, and operational initiatives are delivered on time and consistently under budget. My broader experience includes executive leadership of learning and development, organizational development, and talent management teams. I conduct organizational diagnostics, capability assessments, and cultural analyses to identify strengths, gaps, and talent acquisition needs. I design leadership development, succession planning, and train the trainer programs aligned with long range workforce and business strategy. I utilize analytics platforms such as DiSC, MBTI, and FranklinCovey assessments across more than 200 organizations to support recruitment, retention, onboarding, and engagement strategies. I design pre and post program evaluation processes that reinforce learning, sustain engagement, and support continuous improvement. Since 2005, I have created leadership and talent programs for public and private sector organizations across North America, delivering measurable improvements in hiring, retention, and workforce stability,

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