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Work Background
USAID via Eagle HealthManagement & Program Analyst
Mar. 2023 - Feb. 2025United StatesContractor for the U.S. Agency for International Development (USAID), providing support and assistance to staff members on various special projects, which included developing web design strategies and ensuring optimal functionality. Additionally, I conducted research, performed planning activities, analyzed data, and organized information to facilitate the restructuring process of the division. Delivered agency-wide records compliance solutions through records modernization, data management, and compliance training initiatives that supported USAID’s transition to digital-first operations in alignment with National Archives and Records Administration (NARA) standards.
Key Achievements:
§ Drafted and formatted SOPs, Quality Management Plans (QMPs), training materials, and digitization project documentation aligned with NARA and federal compliance standards.
§ Developed and maintained KTPs, onboarding materials, and transition documentation for agency-wide records modernization to ensure operational continuity.
§ Created and managed document templates for reports, test scripts, and policy guides to ensure consistency and compliance.
§ Organized and version-controlled documentation within SharePoint and other repositories, improving accessibility and integrity.
§ Reviewed all internal deliverables for clarity, formatting consistency, and compliance before submission to stakeholders.
§ Produced communication templates, visual slide decks, and internal tools for performance planning and digital transformation initiatives.
§ Led intranet redesign projects to improve document access and workflow clarity across USAID Missions.
Department of Homeland Security (DHS)Case Intake Specialist/Data Analyst
Aug. 2022 - Apr. 2023United StatesContracted through ISN Corp to support the Office of the Immigration Detention Ombudsman (OIDO) at DHS Headquarters. Managed intake data and analyzed complaints related to ICE detention facilities, identifying patterns and recommending improvements for agency response protocols. Contributed to the development of quality control plans, standard operating procedures (SOPs), and specialized data tracking (e.g., religious accommodations) to enhance operational integrity and service delivery.
Key Achievements:
§ Drafted SOPs, policy summaries, and internal guides to support case tracking and complaint resolution protocols.
§ Collaborated with stakeholders to produce formatted documentation that supported agency audits and compliance reviews.
§ Managed document updates and QA checks to ensure accuracy and alignment with DHS standards.
§ Supported special projects involving document formatting, testing procedural implementation, and QA evaluations.
St. Elizabeth’s HospitalChaplain Resident
Oct. 2021 - Jun. 2022United StatesProvided clinical pastoral care within a psychiatric hospital setting, supporting patients with complex behavioral health needs, including schizophrenia, bipolar disorder, PTSD, and substance use disorders. Delivered spiritual support, trauma-informed counseling, and crisis intervention services. Participated in interdisciplinary team actions, contributing to behavioral health stabilization, patient safety planning, and de-escalation protocols. Delivered death notifications and facilitated grief processing with staff and patients following critical incidents. Documented all care in Avatar, the hospital’s electronic medical record system, in compliance with HIPAA and DBH policy.
Key Accomplishments:
§ Completed over 900 clinical hours and fulfilled all requirements for one unit of Clinical Pastoral Education (CPE) through ACPE.
§ Documented clinical care using Avatar EMR, ensuring adherence to DBH policy and confidentiality regulations.
§ Participated in interdisciplinary audits and contributed to procedural updates for crisis response and patient care plans.
After-School All-StarsProgram Leader/AmeriCorps Site Lead
Dec. 2018 - Sep. 2021United StatesFacilitated daily operations of a high-volume after-school program to ensure its smooth functioning. Planned, designed, and implemented curriculum (in-person and online) for middle-school students focused on STEM subjects to provide engaging and educational experiences. Oversaw program evaluation and staff engagement across six public school sites, aligning program delivery with performance goals.
Key Achievements:
§ Designed and implemented training guides, lesson plans, and program documentation to support STEM and SEL-based after-school programs across six public school sites.
Developed visual reports and slide decks to communicate program outcomes and student growth to stakeholders.
Standardized program tracking tools and templates for staff documentation, improving data accuracy and reporting.
§ Conducted internal training for staff to align documentation procedures with grant compliance and program standards.
§ Represented the organization and conferred with the Undersecretary of Crime Prevention of Brazil on developing and implementing a mentoring program for marginalized youth in Brazil.
§ Coordinated stakeholder communications and maintained program documentation within CitySpan.
New Life Community OutreachCEO | Founding Executive Director
Aug. 2013United StatesVisionary founder and executive director of a trauma-informed, faith-integrated nonprofit serving at-risk populations across the Washington, DC, area, leading programs focused on single parenting, emotional resilience, and workforce readiness. Leads a trauma-informed, faith-integrated organization supporting underserved families.
Key Accomplishments:
§ Authored an evidence-based program and training materials with measurable outcomes.
§ Developed crisis mentorship tracks for young adults navigating grief, violence, or housing instability; provided individualized support for career readiness, emotional regulation, and decision-making.
§ Developed internal SOPs, facilitator guides, and knowledge base content to support staff and program delivery.
§ Conduct documentation reviews to ensure procedural integrity and alignment with partner expectations and legal guidelines.
§ Represent the organization in meetings with city officials and community leaders to advocate for trauma-informed, family-centered support services.
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