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Work Background
JD Podcast Studio Owner
Dec. 2022Boorowa, New South Wales, AustraliaThe JD Podcast Studio can record, engineer, publish and host your podcast.
Jeez Dad!Director/Founder/Training Consultant
Nov. 2021Boorowa, New South Wales, Australia
TelstraContract Technical Writer
Aug. 2021 - Nov. 2021Canberra, Australian Capital Territory, Australia
TelstraTechnical Writer
Apr. 2021 - May. 2021Canberra, Australian Capital Territory, Australia
KPMG AustraliaTraining Manager GSS-D
Jul. 2020 - May. 2021Australia
FYI Tech SolutionsDigital Mentor/IT Trainer
Dec. 2019 - Jul. 2020Boorowa, NSW 2586Deliver computer and cyber awareness training as well as being a digital mentor to seniors within the Hilltops region of NSW
FYI Tech SolutionsTechnical Writer/ Training Development
Aug. 2019 - Jul. 2020AustraliaProvide Technical document for Defence and Defence Industry.
Create, review and amend Training Documents in the ICT space
ThalesContract Technical Writer
Dec. 2018 - Jul. 2020BoorowaAsked to document the Systems Operations and Maintenance procedures for an Interactive Engineering Technical Manual as part of the Introduction into Service of a large government IT project.
FYI Tech SolutionsDirector
Sep. 2018 - May. 2021Darwin, AustraliaImplement and support the Field Service Management Tool, Worflow Max, this includes:
o Staff Account Creation
o Xero Account Synchronisation
o Client integration o Cost integration
o Invoice and Quote Template creation o Email collaboration integration o Staff training on back office, admin and Field support roles. o Ongoing system support;
Install, configure and maintain Microsoft Office 365 Business Premium, this Includes: o Updating Current Office 2007 documents and files to Office 365 o Configuration of Exchange email server and Email account creation. o Staff training on unified messaging and communications with Outlook and Skype for Business o Staff training on exchange administration centre o Transfer business documents, files and folders from cloud storage to local server storage o Ongoing system support;
Remove office desktop computers and replace with Windows 10 Laptops, this Includes : o Determine laptop system requirements o Source, purchase and configure Laptops o Maintain laptops to ensure efficiency o Establish backup and restore procedures o Establish a disaster recovery plan.
ThalesTechnical Trainer
Mar. 2017 - Dec. 2018Canberra, AustraliaBrought on board the final stages of a large government project, to help develop and deliver technical documentation, assess training requirements, develop, produce and deliver technical training products and deliver training.
NEC AustraliaTechnical Trainer
Jul. 2016 - Mar. 2017Canberra, Australia• Responsible for bringing the training aspect of the project from 8 month behind schedule to on schedule in a 4 month period • Responsible for the implementation of a Training Needs Analysis and Training Management Plan • Develop and deliver comprehensive training programs, on BMC Remedy Smart IT and My IT Service Management Tool Tool • Design and deliver training modules on ITSM business processes, including Incident Management, Request Fulfilment, Continual Service Improvement, Service Level Management and Service Asset and Configuration Management • Ensure the delivery of the training is conducted in a manner which represents an efficient use of DFAT Personnel time and allows for effective transfer of practical knowledge. • Liaise with external eLearning provider to design and deliver Web Based Training • Utilise Adobe Captivate and Adobe Storyline to create recordings, simulations and storyboards for external vendor.
Royal Australian Air ForceTraining Supervisor
Sep. 2014 - Jul. 2016Canberra, Australia• Responsible for ensuring that all training is identified to match the competency requirements for each position and role. • Conduct training needs analysis for the implementation on new systems and capabilites
• Supporting skills gap analysis for current employees. • Ensure personnel are trained, assessed and compliant. • Developing training scenarios, materials and programs. • Delivering training and liaising with training vendors to facilitate training. • Conduct validation and audits on training efficiency. • Oversee trainee competency logs and task books to ensure progression and completion. • Conduct assessments and refresher training.
Royal Australian Air ForceSystem Administrator
Sep. 2013 - Sep. 2014Canberra, Australia• Responsible for the configuration of network devices for a secure network infrastructure. • Configure and manage intrusion prevention system on network sensors, • Plan and manage troubleshooting advanced integrated IP networks, configure, verify and troubleshoot WAN links and IP services in a medium enterprise network,
• Manage network security, manage system security • Install and maintain valid authentication processes
Royal Australian Air ForceElectronics Technician Trade Supervisor and IT Trainer
Jan. 2013 - Sep. 2013Darwin, Australia• Gained significant exposure to training development, including analysis, design, delivery and evaluation. • Dual-hatted as an Electronics Technician, working on all manner of HF, UHF, VHF, satellite and optic fibre communications systems down to module level. • Provided a broad range of end-to-end IT services for numerous demanding and complex businesses. Advised on the selection and development of IT platforms to grow business capability and contributed to disaster recovery plans. • Designed, installed and configured LAN and WAN for hundreds of users. Set security policies, configured servers, wrote user documentations and monitored computer usage and performance. • Entrusted with all systems administration and server management. Checked run levels, implemented offsite backups, managed and implemented anti-virus and security systems. • Oversaw the customer service function, including onsite technical training, service and troubleshooting functions. • Achieved a high level of proficiency installing, configuring, maintaining and operating a broad spectrum of software, hardware and applications. • Worked with, Linux, Unix, XP Server, Redhat, Maxima, Redflex, Amaccs, Active Directory, Passport, Solaris, CISCO equipment and AOCS.
Royal Australian Air ForceQuality Control Manager
Dec. 2011 - Jan. 2013Darwin, Australia• Invited to join the quality management cell due to vast knowledge of unit policy and procedures and ability for impartiality and fairness. • Appointed the inaugural Unit Improvement Representative, chartered to identify and incorporate improvement initiatives to save the Unit in both time and money. • Achieved savings through the use of LEAN, SIX SIGMA and PDMAIC tools, with initial savings to the unit in excess of $100,000, in the first 3 months of taking up the position.
• As a member of an Air Force Authorised Maintenance Organisation configuration management is at the core of all maintenance, logistic and record control and management. • Training and a solid working knowledge with the Accenture Computer Aided Maintenance Management System (CAMM2), Microsoft Objective Documents and Records Management System and the Military Integrated Logistics Information System (MILIS). • The knowledge of CAMM2 has enabled me to manage design configuration of deployable and fixed surveillance and control equipment, to record corrective and preventative maintenance on this equipment and to provide a quality management and assurance system to project offices and the Air Force as a whole.
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