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Work Background
Director, Contact Center Planning, Analysis & Operations
American AirlinesDirector, Contact Center Planning, Analysis & Operations
Jun. 2020 - Mar. 2023Dallas-Fort Worth Metroplex
Director, AAdvantage Customer Service
American AirlinesDirector, AAdvantage Customer Service
May. 2019 - Jun. 2020Dallas/Fort Worth Area
Senior Manager - Revenue Management - Commercial Revenue Analysis
American AirlinesSenior Manager - Revenue Management - Commercial Revenue Analysis
Apr. 2018 - Apr. 2019Dallas/Fort Worth Area
Manager - Revenue Management - Commercial Revenue Analysis
American AirlinesManager - Revenue Management - Commercial Revenue Analysis
Apr. 2017 - Apr. 2018Dallas/Fort Worth Area
Manager - Revenue Management, MIA, Mexico, Central and South America
American AirlinesManager - Revenue Management, MIA, Mexico, Central and South America
Dec. 2015 - Apr. 2017Dallas/Fort Worth Area
Manager - Revenue Management, Florida/MIA Hub
American AirlinesManager - Revenue Management, Florida/MIA Hub
Feb. 2015 - Dec. 2015Dallas/Fort Worth Area
Manager - Revenue Management, Chicago/Los Angeles/Las Vegas/Hawaii
American AirlinesManager - Revenue Management, Chicago/Los Angeles/Las Vegas/Hawaii
Sep. 2013 - Feb. 2015Dallas/Fort Worth Area
Team Lead - Domestic Revenue Management - Chicago/Los Angeles/Las Vegas/Hawaii
American AirlinesTeam Lead - Domestic Revenue Management - Chicago/Los Angeles/Las Vegas/Hawaii
Sep. 2012 - Aug. 2013Dallas/Fort Worth Area
Senior Strategy Analyst - Cargo Revenue Management - Pricing
American AirlinesSenior Strategy Analyst - Cargo Revenue Management - Pricing
Aug. 2010 - Sep. 2012Dallas/Fort Worth Area
Senior Strategy Analyst - Cargo Revenue Management - Capacity
American AirlinesSenior Strategy Analyst - Cargo Revenue Management - Capacity
Sep. 2009 - Aug. 2010Dallas/Fort Worth Area
Director of Finance and Operations, Western Division
AXA EquitableDirector of Finance and Operations, Western Division
Jun. 2008 - Jan. 2009Dallas, Texas
Financial Advisor
Merrill LynchFinancial Advisor
Feb. 2006 - May. 2008Dallas, Texas

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