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Work Background
DKV MobilityTeammanager Geo Services
Jul. 2022 - Apr. 2024Bucharest, RomaniaAs Geo Team Manager I had the challenge of transitioning from Project to Product Team as well as expanding the Team Capacity in order to deliver Product increments. In my experience the most applicable expression which applies to this challenge is the "Change is one of the few constants of our times" as the Transition and adaptation to a bigger Team with new Members led to having several Forming and of course Storming Phases before reaching calmer waters. Having a mixed Team as well as several Legacy Artifacts the challenge was to transition to the Azure world which we successfully accomplished and are nearing completion in achieving our goal. I am thankful for being able to grow my knowledge as well as experience in regards to the Business Topics alignments as well as Roadmap structuring as several discussions and alignments with Stakeholders are required for this. I am thankful for the valuable exchanges I had with Project Managers in aligning on what is in scope of being achieved and constantly keeping track of the timeline. Also valuable I found the cross department collaboration experienced as it helped all parties in growing closer and actively collaborating towards achieving the same goals. As new Challenges are always around the corner I am happy and looking forward to delivering on new Products and Services to our customers and Stakeholders with the Geo Team.
DKV MobilityTeam Manager EV Services
Jul. 2021 - Jul. 2022Bucharest, RomaniaAs EV Team Manager I was tasked with leading my first Agile Scrum Development Team. During this time I learned a lot on what an Agile Scrum Team is and how it is performing in delivering Software Features and Solutions. I handled both the Team staffing as well as balancing Business and Project requirements in alignment with the Product Owner and the Solution Architect, hence contributing to the expectation management and achievement of Team commitments. The cultural aspect was also crucial as bringing together Team members from both Romania and Germany and achieving a good collaboration, which I am still thankful for the many great get-togethers and alignments on technical and personal level. One of the biggest challenges while in the EV Team was to streamline and update to the latest standard of solutions that were implemented however were not scalable, hence not in line with the Principles of Software delivery we set out to achieve. Also, one of the great challenges was the GreenFlux integration and alignment in order to make sure we are able to offer our customers the best services when it comes to EV Charging. Speaking of projects, the NextOpsEMobility project comes to mind as being one of the most ambitious undertakings involving several departments, including CPS and EV, in the quest to provide our customers with a complete solution for Wallboxes. Within the Alignment and Planning phase of this great initiative we were able to learn and adapt to collaborating with different teams and technologies and many valuable details came to light which helped us improve our concept.
DKV MobilityIT Manager
Apr. 2021 - Jul. 2021Bucharest, RomaniaAs first employee within the WebServices Department of DKV Romania in the IT manager Role I contributed actively to the recruitment process in setting up the Romanian Hub and ensuring in collaboration with Recruiting agencies and WebServices Product Team Managers that we get the best people onboard the Department Teams. This was a very valuable experience with great satisfaction as within 2021 we were able to have 16 new colleagues within the Romanian WebServices Department.
BlauIT ServicesIT Consultant
Sep. 2016 - Apr. 2021Timis County, RomaniaApplication and Server Management of internal Customer Applications was a new step in covering all the steps from support to management discussions on support topics and improvement ideas. Cleared and successfully set up Knowledge Database for Support Team to achieve better results. Assuring that Server Databases contain the updated Information for the public Apps to show in the automotive world. Office 365 Support and Training within the Team in order to be able to share how to grasp complex issues and ask the right questions whenever something is unclear.
MicrosoftOutlook Support Engineer
Dec. 2011 - Sep. 2016Bucharest, RomaniaSupporting the Outlook Email Client was the greatest surprise to me as I found this to be the centerpiece of major Server Technologies such as Microsoft Exchange, SharePoint, Active Directory and SQL Server. Set up a complete test environment based on several Severs and Clients from scratch and help build custom VM Environments based on this experience. Collaborated with Premier Field Engineers and Escalation Team in order to provide top Onsite Support for Swiss Customers. Forerunner for Office 365 Products and Services support to Premier Customers. Trained and Advised first level Support Teams for the above-mentioned Technologies in connection with Outlook which helped achieve quicker issue resolutions.
WNS Global ServicesSales Agent
Oct. 2009 - Dec. 2010Bucharest, RomaniaProvided customers with best value for their money in regard to booking a stay at any of the InterContinental Hotel Group Hotels. Also performed well in Upselling rooms by provisioning additional benefits. Quality analysis and sharing improvement Ideas with the Team to grow the results was a success!
GENPACTHelpdesk Level 1
Jun. 2008 - Oct. 2009Supporting internal OneGE Applications and supporting end users keep the productivity up. Updated the Knowledge Database for the entire team to benefit from my experience and solve known issues quicker. - provided end-user support for a leading healthcare company through various means (e-mail, phone, auto-generated tickets)
- Lotus Domino Server administration (registering/deletion of users within as well as re-creation or re-certification of ID files)
- daily reviewing of own or randomly selected tickets in order to ensure the SLA and quality standards agreed with the customer
- end-user training when needed or required
- VPN account management and troubleshooting using RSA's Server Admin tool
- nominated by the customer to attend a training focusing on transitioning the corporate mail clients system from Lotus Notes to Outlook, becoming thereafter a point of contact and training resource for colleagues, end-users and level 2/on-site support
- troubleshooting provided ranged from software support (comprising installation, removal and general error troubleshooting) through collaborating with 3rd party software or solution vendors and local site support in order to solve the end-user’s problems.
Oscar von Miller Institute BucharestMechanical Engineer – Research and Design Department
May. 2008 - Jun. 2010Bucharest, Romania- Designed Steam generator connected to a mechanical Machine
- Researched renewable energy sources
- Contributed to the Local heating upgrade plan of the City Bacau
- Contributed to the Turceni Thermo power plant Project
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