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Work Background
NormCyberThreat Detection and Incident Response Analyst intern
Mar. 2024 - Mar. 2024Fareham, England, United KingdomWork in a 24X7 Security Operations Centre days and nights to keep IT infrastructure and data safe.
Monitor, identify and triage security incidents using SIEM, EDR, SOAR, Sentinel and OSINT.
Investigate logs from phishing emails, logins, endpoints, and network traffics for possible IOCs in alerts.
Provide incident response remediation actions including malicious file containment and device isolation.
Proving experience in security incident response and orchestration utilizing Forti SOAR
Review log data to detect noisy alerts and tune them if they’re false positives to reduce alert fatigue.
Realtime indicator detection and prevention with FireEye HX EDR Checking Vulnerabilities on all network assets with Qualys Escalate complex incidents to senior analyst for further investigations and open tickets with clients.
Starling BankCustomer Service Team Member
Jun. 2022 - Dec. 2022Southampton, England, United KingdomProviding exceptional customer service via phone, email, live chat and social media.
Showing ownership and accountability for offering solutions that help and benefit our customers.
Maintaining high service standards and continually improving the service to our customers.
Responding to customer complaints and escalating issues as necessary.
Supporting continuous improvement ethos within the contact center.
Actively seeking to improve processes and work-flow.
Working well within a dynamic team environment. Key Achievement
Remained courteous and calm, even during moments of customer dissatisfaction.
Developed a deep understanding of customer needs and preferences
Successfully provided technical support for clients on a wide range of bank products, resolving issues.
Gained experience using Zendesk, management portal, and Slack to solve customer queries
Rahza TechnologyRahzaSoft Limited
Mar. 2018 - Sep. 2021Abuja, Federal Capital Territory, NigeriaSuccessfully led a team of 10 programmers through the end-to-end software development life cycle for 21 client projects, resulting in a 20% increase in customer satisfaction.
Developed C# code for a high-traffic e-commerce website, which enhanced workflow efficiency by 26%, leading to the renewal of the client's contract.
Designed and implemented a comprehensive hospital management system that significantly improved patient management records, reduced administrative costs by 30%, increased efficiency, and enhanced the security of patient data records.
Created and implemented tools that increased the automation and efficiency of server installation and configuration, streamlining processes and reducing manual workload.
Implemented a new C# class library for SQL server database access layers and updated the existing web page framework, improving the overall performance and functionality of the company's web-based applications.
Sauftline Technologies LimitedNetwork Administrator
Mar. 2013 - Dec. 2015Successfully managed and resolved critical issues such as failed drives, warnings, and unscheduled reboots, maintaining system stability and performance.
Configured, monitored, and maintained email applications and virus protection software, safeguarding network integrity and data security.
Identified issues and implemented troubleshooting techniques, significantly reducing downtime and preventing system failures.
Installed, maintained, and supported network and voice-related hardware, software, and communication links, ensuring uninterrupted operations.
Implemented key recommendations that enhanced products, including PBX Telephony Communication Systems, improving overall efficiency and user satisfaction
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