SME Group PlcGroup Operations Manager
Jul. 2014 - Nov. 2021Description:
Responsible for planning and implementation of long term operational strategies while establishing a strong strategic vision and direction for streamlining the operations for 4 different franchise business which include KFC, Pizza Hut Delivery, Usain Bolt’s Tracks & Records and Slapfish.
• Leading and managing a team of 7 Area Managers responsible for over 60 units and 1300 employees and ensuring their performance is in line with the overall company goals. • Collaborating and coordinating with the support functions including IT, Finance and HR, to improve internal communication standards amongst themselves as well as with the business functions to achieve increased effectiveness.
• Leading the meetings with the Executive Management team and Board Members by sharing and presenting the plans related to the operational strategies, financial assessments and enhancement projects.
• Ensuring adherence with the compliance standards of all government authorities, including EHO safety standards.
• Developing and implementing plans to streamline the policies and procedures to cut down cost on waste, reduce expenses and improve operational standards across all functions in the company.
• Continually reviewing the existing systems to introduce changes for improving the operational systems, processes and policies with a focus on improvement in management reporting, information flow, business processes and planning.
• Working closely with and leading the marketing team in designing and laying down the campaigns and strategies for driving brand recognition to establish a stable market position for the company’s products and services.
• Developing and establishing key relationships with suppliers to leverage profitable pricing and buying power.
• Playing an active role for the HR function by getting involved in different aspects of recruitment, training, performance management, appraisals as well as making recommendations for promotions and recognition.