SEAVIEW ORTHOPAEDIC & MEDICAL ASSOCIATESDirector of Operations
Dec. 2006 - Jul. 2016Ocean, New JerseyResponsible for day-to-day operations for five medical offices, interacting with 21 physicians, coordinating with five office managers and 11 department manager and 250 total staff members. Serve on point to assess and resolve customer service issues. Manage and monitor safety programs at each site to ensure OSHA and HIPAA compliance. Advertise for, recruit, interview, and hire new staff members; coordinate pre-employment testing. Monitor scheduling and address coverage issues. Compile payroll and reporting. Administer AVAYA phone system.
Key Contributions: • Serves as Seaview Orthopaedic & Medical Associates, Compliance Officer, created and implemented HIPAA and Compliance training company wide, migrated all physicians to encrypted USB Keys.
• Analyzes NJ RX Prescription Monitor systems company wide.
• Stepped into role created and defined to leverage exceptional record of administration, customer service, accounting, and operations leadership and support.
• Devised and implemented new quarterly reporting system linked to data for annual merit reviews, enhancing quality of feedback to employees; created scorecard used to conduct quarterly performance reports.
• Championed and administer recycling program spanning all five sites, reducing environmental footprint while reducing costs in key areas