Western National InsuranceScrum Master (4 teams: Claims, Billing and Data Science, GW Implementation - BC)
Jul. 2018 - Mar. 2022Edina, Minnesota• Led 4 teams in the implementation of Guidewire's Billing Center and upgrading data lake and portal for Western National Insurance.
• Streamlined processes for Claims, Billing, Data Science, and GW Implementation, optimizing efficiency and accuracy.
• Successfully integrated new technologies, resulting in improved customer service and operational performance.