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Work Background
diconiumSenior Product Owner (and team lead)
Oct. 2022Berlin, Germany
diconiumProduct Owner (and Team Lead)
Apr. 2021 - Oct. 2022Berlin, GermanyShare learnings and offer coaching on the day-to-day with PO, PM and SM at diconium: - Coaching other (SAFe) Product Owners / Project Managers / Scrum masters on the job
- Improving diconium as a(n agile) company
- Continuously improving myself by working on SAFe projects
diconiumProduct Owner
Mar. 2020 - Apr. 2021Berlin, Berlin, GermanyAs Product Owner I'm the interface between our customer and team, responsible for the in time delivery of solutions in a SAFe environment. Key competencies developed and improved:
- SAFe; delivering software in an agile enterprise environment
- Budget and team responsibility (>3m€ p/a)
- Communicating, aligning and working in a massive enterprise (VolksWagen / VAG gruppe)
Oply GmbHProduct Owner/Manager
Apr. 2018 - Feb. 2020Berlin Area, GermanyAs Product Manager, I bring management needs, state of the art technical knowledge and the user (data) together to create the best possible user experience. As Product Owner, I also facilitate the process to make that reality. At Oply, that means putting real human beings, into real-world vehicles, delivering a mobility experience, that you will love! Starting from scratch, I've built up the first product processes, team and principles. All of this, to achieve the steep benchmarks set by management and investors. The result is that we consistently reached and overachieved these benchmarks in a high-pace start-up environment. In my time at Oply, I've extended my knowledge of UI/UX principles, agile (scrum), data analysis and mobility. With that knowledge gained, I also achieved my personal goals.
GET IT DONE ServiceTechnical Product Manager
Feb. 2017 - Apr. 2018BerlinAs Technical Product Manager I was responsible for defining product roadmap, based on data and customer input. As a team we defined, built and delivered smart solutions to facilitate processes, with an agile mindset and short delivery timespan. Data enabled us to measure the successes on the job, and improve where needed. My personal interests in (big) data, and improving the performance of our customers and our own teams, allowed me to be successful in this position. Using the analytical brain I've developed over the years helped me to excel.
CareerFoundry GmbHProduct Owner
Jun. 2016 - Dec. 2016Berlin Area, GermanyAs Product Owner I was responsible for helping out the 'mentor team' at CareerFoundry, optimising the processes in the team and leading them to new heights. Core USP of this team is their relationship with the mentors, who eventually were our most valuable stakeholders in regards to improving the students work. Data and UX design where tightly connected in making this successful. ** Skills: Project planning, management, data driven design, UX design, Agile (Scrum) ** Success: Aligning all customer facing teams to use the same tool and policies in less than 2 months time, improving response time with 25%.
Styla GmbH (Styla.com)Head of Customer Success
Mar. 2015 - Jun. 2016Berlin Area, GermanyI was responsible for the creation and growth of the CSM (customer success management) team. This meant the creation and optimisation of the processes that revolve around customer success –– ranging from CRM (drip campaign, newsletter, customer success monitoring) to the best on- boarding, high availability service, and directly supporting our customers becoming more successful. Being part of the management team at Styla also meant making decisions in regards to business strategy, hiring, team management and day to day operations. ** Skills: Analytics, process automation, project planning, management, CRM, Agile (Scrum)
. ** Success: Reducing on boarding time and effort with over 50%, establishing <24h to solution customer support
. ** Clients: Zalora, Lamoda, OBI, Tamaris, Braun Hamburg, Kiveda, Juniqe, Valmano, Visualstatements and many more.
Edenspiekermann_Project / Account Manager
Feb. 2014 - Aug. 2014Berlin Area, GermanySuccessfully managed change requests for up to 12 projects simultaneously for clients at Edenspiekermann. I developed a new strategy and implemented communication tools to schedule these change requests, managed available resources and regularly talking to clients to discover new project requests. My hands on mentality came to good use when quick changes were required as well. ** Skills: Team responsibility, project planning and management, reporting, agile (Scrum), CSS/SASS. ** Success: Proud delivery of a brand new and optimized FAQ / contact section on the RedBull premise ** Clients: Red Bull, Red Bull P&C (products / company), Red Bull Mediahouse, Red Bull Music Academy, Schweizer Illustrierte, Carhartt WIP, Hering
Kees Romkes.nlDigital Media Consultant
Sep. 2009 - Dec. 2013Utrecht Area, NetherlandsSuccessfully launching and growing my company working as a communications consultant, helping companies engage efficiently and effectively using (social) media technology and to connect with their stakeholders and workforce. ** Solution examples: Social media strategy, business (online communications) strategy, customer outreach strategy, website development, communication workshops and -trainings. ** Skills: content management, social media/community management, email marketing, marketing strategy, account management, project management, training, sales, development, SEO optimization. ** Success: Yearly revenue increase of 10-20%, happy customers, being able to survive and thrive in the consultancy world as a youngster. ** Clients: ING Bank, AUDI, IKEA, SITA Nederland (Part of GDF Suez), cheapcargo.com, Performance Solutions and many other smaller companies and governmental bodies.
Mindz.comProduct Manager
Sep. 2008 - Nov. 2009Utrecht Area, NetherlandsMy first job, shaping the MINDZ.com platform as product manager and involved in growing and developing the MINDZ.com platform. Examples: - Creating engagement by increasing user base - Speeding up the website - Skills: social media/community management, online communications, CRM and email marketing, project management, event organisation.
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