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Work Background
Tacoma Creek HospitalityDirector of Business Development
Jul. 2024Minneapolis, Minnesota, United StatesAs a Business Development Lead at Tacoma Creek Hospitality, I focus on creating meaningful partnerships and driving growth in the facilities maintenance sector. My role revolves around identifying opportunities, building relationships with property management companies, and tailoring solutions that align with their unique needs. By leveraging a client-first approach, I ensure our services address real challenges while emphasizing transparency, accountability, and value. I am constantly exploring innovative ways to expand our reach and provide customized service plans that set us apart in the Twin Cities market.
Tacoma Creek HospitalitySenior Director Of Marketing and Sales
Feb. 2022 - Nov. 2024Minneapolis, Minnesota, United StatesHelping Airbnb and Vrbo hosts deliver 5 star service. Developing a team while implementing new policies, and breaking into new markets.
*Oversee sales and marketing efforts.
*Developing management into new roles.
*Building a strong Client base within Minneapolis Metro (50+clients/Hosts)
*Experienced with breaking into a high-demand industry and how to stand out.
*Experienced with building processes and client flow charts/ client life cycle.
*Personalized plans with each client to ensure satisfaction
*Extremely detailed oriented.
*Ensuring execution daily is 100% with booking, cleans, and follow-up for clients.
*Hiring and documentation for all Sales/Marketing department.
*Building all social media content and pages.
*Actively running all social media marketing outreach.
*Building Quarterly and Yearly Marketing plans for the company.
*Implement strategies for sales and marketing to double revenue.
*Effectively Hire and manage employees to ensure under 25% turnover rate.
*Maintaining 99% Client satisfaction rate through first quarter 2022.
Tacoma Creek HospitalityDirector Of Operations
Jul. 2021 - Mar. 2022Minneapolis, Minnesota, United States
Universal Forest Products, Inc.Business Office Manager
Feb. 2019 - Mar. 2020Greater Minneapolis-St. Paul Area• Manages invoices, coordinates with finance and HR staff to ensure timely accurate payment
• Manages calendars and schedules meetings and calls with internal and external stakeholders
• Supports all activities of the recruitment process (40%) and general HR team (60%)
• Answers employee questions and refers to appropriate person for proper handling. Assists directly with routine inquiries
• Supports Human Resources to ensure timely communication of events, announcements, and processes/procedures
• Responds to employee requests and concerns to maintain a high level of employee satisfaction
• Works with Human Resources department on special projects as required, supporting the achievement of company and department goals
• Produces reports (i.e., special, financial, recruiting) for department or management use, as requested
• Maintaining distribution lists for creating and distributing documents
• Complete employment verification forms
• Balance the role of company advocate and employee advocate
• Provide and assist in recruitment activities
• Perform standard and ad hoc reporting for HR and management
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures
• Responsible for maintaining organized and accurate personnel files.
TeamWomenWavemaker comittee chair member
Jan. 2019 - Nov. 2024Greater Minneapolis-St. Paul Area
TeamWomenYoung Professionals Board Member
Jun. 2018 - Nov. 2024Greater Minneapolis-St. Paul Area
Women ON PointStudent
May. 2018 - May. 2018Greater Minneapolis-St. Paul AreaThis course was conducted to build my knowledge on my management and learning style. Also throughout the course completed a DISC assessment to learn also about how to work effectively with others.
TeamWomenMNMember
Apr. 2018Greater Minneapolis-St. Paul AreaAn organization helping empower woman and build leadership skills.
Minneapolis Regional ChamberChamber Member
Feb. 2018 - Mar. 2022Minneapolis, Minnesota
Buffalo Wild WingsGeneral Manager
Nov. 2017 - Jul. 2021Minneapolis, Minnesota
Buffalo Wild WingsBusiness Manager
Aug. 2013 - Nov. 2017Minneapolis, MinnesotaCurrently managing inventory control, setting food safe standards and maintain a score higher than the company standard, writing schedules for hundreds of employees, holding all staff meetings for the staff, implementing orders
for high volume days the restaurant has, conducting interviews and orientations, completing orders for the store for food and bar areas, entering invoices for various departments.
Buffalo Wild WingsWaitress
Mar. 2012 - Aug. 2014La Crosse, Wisconsin Area
Premier Fitness and WellnessIntern
Aug. 2011 - Dec. 2011Provided general office support and administration tasks. Conducted research related to business topics. Provided customer service. Assisted new members with information on gym protocol.
Assisted owner with administrative duties that needed to be completed.
Updated gym information for all members, weekly.
Assisted gym members with appointments and other gym services that were offered.
VerizonAccount Manager
Sep. 2008 - Sep. 2010Onalaska, WisconsinWorking with customers daily assessing their account. Handles customer issues with billing and payments. Assessing customers status on the account. Implementing training programs and assisting team members. Working with multiple divisions on a daily basis. Implementing company's policies and procedures.
VerizonCustomer Service Representative
Aug. 2008 - Aug. 2010Provided excellent customer service in a busy call center environment. Utilize computers to pull up customer accounts and information. Analyze customer accounts and resolved billing issues.
Multitasking with multiple departments to meet guests needs
Completing all training materials needed to further my development.
Was looked to as a leader when new employees started i would help train them and further their development.
Hooters of AmericaManagement Intern
Jul. 2005 - Mar. 2012Lacrosse, WIAssisted Management with daily line checks for food preparation. Assisted Management with scheduling of hourly employees, and paying bills. Assisted Management with bi-weekly inventory counting.
Assisted in writing schedules. Hosted training meetings and assisting with training of new employees. Traveled for the company throughout the United States to teach company policies and procedures for Beverage program. Did reach out in the community and built relationships with local business to promote the store and company at events throughout the community.
Hooters of AmericaTrainer/Server
Jan. 2005 - Mar. 2012LaCrosse, WISelected to participate in Corporate training (Kansas City) and trained regional staff. Conducted orientation for staff member and updated personnel files. Delivered excellent customer service.
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