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Work Background
Pantheon PlatformDirector of Professional Services
Jul. 2023 - Jun. 2024San Francisco Bay Area · RemoteIn my leadership role at Pantheon, I spearheaded an overhaul of the overages program, increasing transparency and boosting compliance from 12% to over 90%, thereby driving substantial recurring revenue. I initiated "Value Workshops" that solidified enterprise partnerships and heightened client engagement, culminating in significant contractual agreements. My strategic initiatives repositioned Pantheon as a premier enterprise-level partner, expanding our market presence. By integrating key functions within Professional Services, I achieved an 8% reduction in forecasted churn through a targeted Red-to-Green program. My intervention saved the Managed Updates service from cancellation, retaining 90% of its annual revenue and establishing it as a vital offering, especially for regulated clients. Recruited for my expertise in enterprise partnerships, I’ve consistently overcome strategic challenges, setting the stage for Pantheon’s growth into full web portfolio management for major clients. I also pioneered the Solutions Engineer role, greatly enhancing customer support and optimizing renewal operations. Through these endeavors, I have led sales and contract renewals to secure lucrative partnerships and establish the innovative market category of WebOps.
Pantheon PlatformSenior Sales Engineer / Value Consultant
Jul. 2022 - Sep. 2023San Francisco Bay Area
The Mocha MooseOwner/Operator - The Mocha Moose & Professional Mediator
Apr. 2021 - Aug. 2022Two Harbors, Minnesota, United StatesIn what was a year of reflection and growth, my sabbatical allowed me to expand my horizons academically and entrepreneurially. Attaining a 4.0 GPA in my Master's degree in Law with an emphasis on Conflict Resolution has not only been an academic achievement but has also significantly enriched my professional capabilities. The mediation practice I founded is a testament to my commitment to resolution and collaboration, while leading our family business to profitability in trying times reflects my operational acumen.
Gopher ResourcePlant Manager, Eagan
Jul. 2019 - Sep. 2020Eagan, MNAs Vice President and Plant Manager at Gopher Resource, my mandate was to lead through transformation and operational excellence. I took charge of the Eagan facility, where I implemented safety standards that reduced OSHA recordables by 95%. Leading with innovation and strategic focus, I achieved a 4.5% increase in monthly production.
Gopher ResourceVice President, Process Improvement
Nov. 2018 - Jul. 2019Eagan, MNMy tenure as Vice President of Process Improvement was marked by an inspiring unification of over 600 employees, where my leadership in process initiatives led to an enhanced culture and a clearer strategic direction. The successful implementation of the Intelex system marked a significant advancement in our capacity to manage and improve Employee Health & Safety.
Gopher ResourcePlant Manager
Feb. 2016 - Jul. 2017Tampa/St. Petersburg, Florida AreaSelected to lead a critical turnaround project, I transformed the Tampa plant from years of non-profitability to its first profitable year, propelling the facility to realize sustainable annual gains and record profitability. This financial triumph was decisive in establishing the company's strong financial position, leading to a strategic sale that exceeded our expectations.
Gopher ResourceVice President of Technology
Dec. 2015 - Jul. 2019Eagan, MNIn my pivotal role as Vice President of Technology/IT, I was central to the strategic sale of Gopher Resource, conducting thorough operational due diligence that exceeded expectations. My comprehensive review of plant operations highlighted the efficiency of converting lead-acid batteries into finished products, proving critical to the company's lucrative acquisition.
Gopher ResourceVice President Information Technology
Mar. 2015 - Dec. 2015Eagan, MNResponsible for the IT group at Gopher Resource supporting all Operations and Business Groups throughout the company.
Gopher ResourceSenior Director Information Technology
Jul. 2014 - Mar. 2015Eagan, MN
Gopher ResourceDirector of Software Engineering
Feb. 2014 - Jul. 2014Eagan, MN
Protyle, LLCOwner & Principal Consultant
Aug. 2013Saint Paul, MinnesotaI am the owner and principal consultant at Protyle, an independent consulting firm specializing in software and data solutions. With my comprehensive experience across leading platforms, I positioned Protyle as a key partner in leveraging cutting-edge Business Intelligence tools and technologies. Our mission was clear: to unlock our clients' most valuable asset—their data. By applying the right technology thoughtfully, we enabled our clients to experience their data in a fully engaged and insightful manner.
Gopher ResourceSenior Business Intelligence Architect
May. 2012 - Feb. 2014Eagan, MNOversaw application development to support operations across the organization focusing particularly on the development and implementation of a new Business Intelligence system.
Ameriprise Financial Services, Inc.Tech Analyst - Lead
May. 2011 - May. 2012In this role, I led the implementation of projects targeted to service business needs across the enterprise.
ActuateTechnical Marketing Manager
Oct. 2008 - Dec. 2010
ActuateDistributed Applications Architect
Oct. 2007 - May. 2011At Actuate, I embraced the role of driving the strategic expansion of BIRT, an open-source reporting and analytics framework. My efforts were not confined to a traditional technical path but expanded into pioneering BIRT's presence in cloud and mobile platforms, which involved guiding product launches and formulating strategies that spurred global user engagement.
ActuateOEM Sales Engineer
Oct. 2007 - Oct. 2008
AutonomyOEM Sales Engineer
Aug. 2006 - Oct. 2007
American Medical SecuritySenior Developer
Mar. 2004 - Apr. 2006
US Navy / Wizard WorksLead Developer
Mar. 2003 - Mar. 2004
Verity, IncSenior Consultant
Feb. 2000 - Mar. 2003
Appropriate TechnolgiesSoftware Developer
Jan. 1998 - Dec. 2000
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