The City of Edinburgh CouncilNew Service Rollout - ICT Transformation Lead - Contract
Aug. 2015 - Oct. 2016Edinburgh, United KingdomResponsible for reviewing the proposed ICT architecture and proposing changes in relation to the closure of an existing service and the implementation of a new Council service. Delivery of the new proposed ICT architecture comprising of: Data analysis and cleansing of over 250,000 records. BPMN process re-development of the new service. Leading the development of a requirements specification for a new case management solution. Development of a database to support a pilot phase of the new service. Implementation of a new case management solution and controls, to ensure the new business processes are followed in a standardised manner. Development of audit and management information reports to track progress of service delivery against agreed KPIs and SLAs. Strategy development for the proposed integration with new, corporate solutions and the decommissioning of legacy solutions.