West Neck Properties - Houston, TXChief Operating Officer
Mar. 2021 Lead and direct daily operations of an extensive investment portfolio, ensuring operational efficiency and strategic alignment with organizational objectives.
Oversee and manage subcontractor activities, ensuring high-quality execution, adherence to project specifications, and strict adherence to project timelines.
Administer tenant relations and property management tasks, promptly addressing issues to maintain high tenant satisfaction levels and long-term retention.
Oversee acquisition and lease management processes, streamlining operations to drive portfolio growth, enhance profitability, and ensure seamless transitions.
Maintain and optimize Property Management Systems (PMS) and Customer Relationship Management (CRM) platforms, ensuring accurate record-keeping and facilitating effective communication across the organization.
Develop and implement operational strategies to enhance overall performance, drive revenue growth, and achieve company objectives.
Key Accomplishments:
Successfully completed a two-year development project in just six months, significantly accelerating project timelines and reducing costs.
Achieved a 90% occupancy rate, increased revenue by 33%, and maintained a 45% tenant retention rate, directly contributing to the company's profitability and long-term success.