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Work Background
Jeffrey Blais Inc.User Experience Design Consultant
Jan. 2023United StatesHelping brands identify, define, and explore user centric brand experiences that deliver on consumer expectations and business objectives.
Cerence Inc.Director, Global Marketing & Communications: Head of Brand, Design, and Digital
Mar. 2020 - Sep. 2022Burlington, MAAs a continued evolution and the growth of the Cerence Brand and offerings; own the vision, direction, and execution of the Cerence Brand and all associated assets and channels including environmental from office to sales experiences such as CES, all digital channels from .com to social, and all company brand and sales channels
Jeffrey Blais Inc.User Experience Design Consultant
Sep. 2018 - Mar. 2020Maine, United StatesSupporting Cerence with the launch of the Cerence brand, digital ecosystem, marketing, social and communications channels, digital experiences, and creative leadership advisory and supporting programs and projects (collectively “Consultative Services”).
Nissan Motor CorporationGM, Head of Creative Strategy & Experiences
Sep. 2016 - Sep. 2018Yokohama, Kanagawa, JapanIn 2016, Nissan Motor Corp. was in the infancy of modern digital transformation. Thus, based on my background, I was recruited to introduce design thinking and digital storytelling to the communications organization globally. This required assessing digital maturity, defining strategic plans, and creating frameworks for corporate leadership and regions. Key global programs, both digital and educational, could then be developed and deployed to support digital and experiential transformation within Nissan Motor Corporation’s Communications division. Developed the global team, tools, and frameworks for a digital-first, audience-centric, campaign-based storytelling function supporting global and regional digital transformation, including introducing and rolling modern design thinking and campaign-based storytelling framework across Nissan’s 7 global regions.
AIGHead of Customer Experience, Design & Innovation
Nov. 2014 - Sep. 2016Tokyo, JapanAs Head of Customer Experience, Design, and Innovation I was responsible for the much-needed Western design thinking and innovation to drive differentiation of the brand perception and customer/agent experience of insurance, the last remaining financial services vertical ripe for this change with a core focus on implementing design thinking and storytelling throughout the organization.
SapientNitroCreative Director Experience Design
Jan. 2014 - Nov. 2014Greater Boston AreaMy mission was to provide global experience and perspective on experience design, strategy, and innovation for SapientNitro’s strategic NA and global accounts. Directed regional recruitment, career development, creative leadership, and mentorship of a 150+ person creative team across Boston, New York, and Arlington. Implemented leadership oversight for the initial development of the physical + digital vertical – a core new offering in the works for SapientNitro.
SapientNitroCreative Director Experience Design
Jun. 2010 - Dec. 2014Singapore / APACAs regional creative leader, my primary focus was on building and growing SapientNitro’s experience design presence, talent, and client base in APAC, including working with key global brands in Singapore, China, Seoul, Tokyo, Hong Kong, and Australia.
SapientNitroAssociate Creative Director Experience Design
Dec. 2006 - Jun. 2010Greater Atlanta AreaMy core focus was within the mobile, multi-channel, and commerce experience design and strategy verticals including co-leading the development and growth of SapientNitro’s Mobile Center of Excellence.
US NavyAircrew Survival Equipmentman (PR)
Sep. 1987 - Sep. 1995HM-14 Naval Air Station Norfolk, VirginiaHM-14's mission is to stand ready to deploy anywhere in the world within 72 hours via US Air Force C-5 Galaxy to provide airborne mine countermeasures and vertical onboard delivery support. Additionally, humanitarian and disaster relief tasking has been increasing in recent years. Recognizing the capabilities of the MH-53E, the squadron can also provide platforms for United States Navy EOD and Force Recon paratroopers.
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