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Work Background
AmazonAutomation and Standardization
Oct. 2023 - Jun. 2024United States
AmazonWorldwide Stores Space Program
Oct. 2022 - Feb. 2024Seattle, Washington, United States
AmazonWorldwide Consumer; Space PMO at Amazon
Dec. 2020 - Feb. 2024Seattle, Washington, United StatesSpace Program Management
AmazonWorldwide Operations; Space Planning PMO
Sep. 2019 - Dec. 2020Seattle, Washington
AmazonConsumer Space Program Manager
Feb. 2017 - Dec. 2020Seattle, Washington
Pacific Project ManagementProject Manager
Jun. 2016 - Jan. 2017Greater Seattle AreaAmazon Contract
• An active Amazon Owner’s Representative in developing relationships and implementing client initiatives.
• Member of the MAC Team in South Lake Union – familiar with logistics and culture.
• Responsible for managing customer requests for furniture reconfigurations; from one office build to an entire building.
o Manage scope, project schedule and budget o Coordinate with multiple vendors pertaining to area of scope
o Attend weekly meetings with Global Real Estate and Facilities and Strategic Planning
• Manages an average of 35-40 projects on a daily basis.
o Client meetings to review scope and look at the big picture regarding timelines and cost savings
o Coordinate design/layout with multiple vendors and architect.
o Mentor new hires on procedure and processes to be in alignment with client.
• Complete job site surveys before and after a project is completed.
• Manage and track any outstanding issues or escalations to resolve quickly.
Wave, a Division of Furniture Marketing Group Inc.Project Manager
Jun. 2014 - Jun. 2016Redmond, WAMicrosoft Contract
• Lead PM on Microsoft account for client relations, training new team members, and improving processes within the company or with clients.
• Contributing team member on winning Puget Sound Bids and contract renewal. • Experience working on large scale building projects – Microsoft; Studio H, Building 83 and Building 43
o Manage furnishings from start to finish for multimillion dollar projects, anywhere from one floor to a 4-6 story building.
o Coordinate design and layout with sub-parties and architect.
• Successfully managed $6M project while booking 20 other projects simultaneously in other buildings across campus.
• Lead weekly client meetings, project status reports, and create MS Project schedules.
• Direct contact for office IT
• Provide ROM (rough order magnitude) for clients on a daily basis for projects of various volumes.
• Work with client on alternate solutions to keep in line with lead times, budget and scope.
• Lead walk-throughs with install crew to ensure project is on track and any punch list (outstanding items) have action plans so deadline is kept.
WildTangentCustomer Service Representative 2
Dec. 2012 - Jun. 2014Redmond, WA• Developed client guidelines to ensure customer satisfaction.
• Identifying and troubleshooting user interface for multi-platform games and services.
Tangram InteriorsProject Manager
Aug. 2006 - May. 2012Redmond, WA• Lead Specialist for Dirtt Walls and Steelcase office furniture.
• Execute, train and develop procedures for new office in Fresno CA while managing other client projects.
• Research competitive pricing for bid/proposals. Deliver creative and attractive client proposals. Work with clients to final sign off.
• Lead the expansion of UCI Medical Center in Irvine CA, a multi-million dollar project.
• Direct contact for all of Boeing Facilities in Huntington Beach CA; mostly reconfigurations, but new product as well.
• Rescued accounts that were in jeopardy of leaving the company; created new customer relationships to earn their trust back in the company and our product by showing exceptional leadership and customer service.
• Help manage IIDA’s fashion show team for Tangram.
Systems SourceCustomer Service Representative
Jun. 2004 - Jul. 2006Irvine, CA• Specialist in Knoll and Kimball office furniture.
• Saved the account with County of San Bernardino while managing project and facilitating customer requests.
• Project Coordinator on Hoag Hospital’s Women’s Pavilion Center in Newport Beach CA; a multi-million dollar contract • Provide additional services support to my department. Improvise and improve procedures to meet demanding deadlines.
• Review and verify all client contracts so guidelines are met.
MultifoodsAssistant Customer Service Manager
Sep. 2001 - May. 2004Anaheim, CA• Lead the highest volume of entering orders for 30 plus stores on a daily basis while managing eight customer service representatives. Made sure deadlines were met with accurateness and speed.
• Scheduling food delivery routes for clients through internal warehouse.
• Troubleshooting invoices and final order entries for clients.
At-Ease ClothingReceiving Manager
Oct. 1999 - Sep. 2001Newport Beach• Ordering and distributing office supplies for a 20 plus staff.
• Inventory management, stock clothing supplies, manage high call volume, purchase orders and heavy data entry.
• Administrative support for two managers, the president, and both CEOs.
• Worked with CEO for new store plans and purchasing.
• Troubleshooting with vendors on a daily basis; invoice review, payroll, and customer service.
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