Brandon Cook - DNS Technician, thryv

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Work Background

ThryvDNS Technician

Dec. 2020RemoteDomain & Email Management. E-Mail Setup. Salesforce Admin. Amazon Route 53 Admin - Creating and managing hosted zones. Purchasing domains for new clients. Moving websites to different domains. Moving websites from test environment to live on the customer’s preferred domain. Creating and managing email accounts. Managing DNS Zones and Configurations. DNS Record Troubleshooting. Email Troubleshooting and Support. Several projects going on in addition to normal responsibilities: Domain Portfolio Cleanup, Email Portfolio Cleanup, AWS Route 53 Cleanup, and SSL Certificate Renewals. Manage a variety of workflows from Fulfillment to Supplier and vice versa. Review, troubleshoot and resolve Client’s domain related issues, email related issues and other various software programs and platforms that Thryv supports. Main point of contact for Digital Operations and the Sales Organization. Maintain and manage the URL Management Phone queue by assisting clients in a timely manner.

Northrop GrummanEnterprise Desktop Technician

Mar. 2020 - Dec. 2020Springdale, Ohio, United StatesLevel 2 Enterprise Desktop Technician. I was the Sole Support (No backup or 2nd Person) in a building of around 150 people. Averaged 5 completed tickets a day. Desktop Support. Asset Management. Receiving computers and equipment. Decommissioning computers and equipment. Peripheral management (Keyboards, mice, cords, cables, and adapters). Imaging/reimaging computers. Remote Support using SCCM. Troubleshooting any and all IT issues in a building of 150+ employees. Configuring software and OS for group/security policies. Updating or upgrading systems as needed depending on age and/or condition. Office 365 Troubleshooting. Active Directory Administration/Management. Using Service Now and vFire for ticket management. Network Troubleshooting (Resolving access issues involving Firewalled and Non-Firewalled IP Addresses in the building). Project Manager: IT Office Cleanup. I cleaned up old equipment, computer scrap, and office furniture from the IT Office. It was a 2-month-long project where I filled multiple gaylord boxes of junk and made the office easier to navigate. I then organized everything into labeled boxes or shelves so it was easier to find when needed. I was a contractor through Hays. Xetron - Northrop Grumman, Springdale, OH.

Procter & GamblePC Technician Level 2

Aug. 2019 - Mar. 2020Cincinnati, OHWindows 10 Migration Project. Upgraded user's machines from Win 7 to Win 10. Completed upgrades using command scripts and proprietary software. Migrated user's data prior to upgrading to ensure no data loss. Desktop Support. Equipment and Meeting Room Audits. Setup of enterprise iPads using Apple Configurator. I was a contractor through HCL and Pomeroy.

Lindy Powers PhotographyDigital Specialist

Jan. 2019RemoteManage website. Manage Google My Business. Manage Google Ads. Manage Google Analytics. Website built on WordPress and Elementor.

SHOPKO STORES INCFreight Associate

Aug. 2016 - Oct. 2018Rhinelander, Wisconsin, United States

Silver Bay Systems IncComputer Technician

Jun. 2015 - Feb. 2018Eagle River, WIDisk Imaging & Cloning. OS Migration. Data Transfer(s). Desktop Support. Troubleshooting computer hardware and software. Virus Removal. Teaching customers best computer practices and methods. PC Repair and Maintenance.