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Work Background
DAMAC PropertiesSenior Executive customer Service / Account Manager
Dec. 2019Oversee the handover process for residential units to over 200 clients, including high-profile elite customers, ensuring a smooth transition and satisfaction. Manage the collection of dues exceeding 1.5 million per week, contributing to the organization's financial health. Address and resolve customer inquiries through multiple communication channels, maintaining a focus on delivering exceptional service. Achieve a customer retention increase of 20%, fostering long-term relationships and loyalty among clients. Enhance customer satisfaction metrics by 25%, implementing strategies that improve overall client experience. Drive a significant average increase of 30% in Customer Satisfaction (CSAT) and Net Promoter Score (NPS), highlighting a commitment to quality service. Demonstrate strong problem-solving skills by effectively handling complaints, offering timely solutions and alternatives, and ensuring follow-up for resolution. Utilize SalesForce CRM to manage customer interactions and data, streamlining processes and enhancing client relationship management. Collaborate closely with various internal departments to guarantee a seamless support experience for customers across all touch points, promoting teamwork and efficiency.
MARCURA®Senior Data Analyst
Sep. 2018 - Sep. 2019United Arab Emirates
DA-Desk FZ-LLCSenior Executive Customer Experience Team
Sep. 2017 - Sep. 2018United Arab Emirates
Dolphin Marine GroupTechnical Vessel Operator
Dec. 2015 - Jun. 2016
Albaharia Shipping Co.Tanker Operations and Transit Operator
Oct. 2014 - Dec. 2015
Credit Agricole EgyptCorporate Banking Trainee
Jul. 2013 - Aug. 2013Managing Clients Accounts and provide them with the required Banking Services.
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