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HubSnacks - The Alt' HubSpot AgencySenior HubSpot Implementation Specialist & Impact Coach
Jun. 2025City Of Bristol, England, United KingdomHubSpot Implementation & Solutions Architecture - Lead the end-to-end implementation of HubSpot for complex client projects, ensuring scalable and optimized configurations across Sales, Marketing, Service, and Operations Hubs.
- Design and customize HubSpot portals according to client-specific business processes, including complex workflows, deal pipelines, lead scoring models, sales sequences, and custom reporting.
- Conduct advanced platform audits to identify risks, inconsistencies, and optimization opportunities prior to or during implementation. Strategic Consulting & Client Advisory - Serve as a trusted advisor to client stakeholders, providing strategic guidance on maximizing ROI through HubSpot’s capabilities.
- Develop and present tailored growth strategies aligned with clients' revenue, marketing, and operational objectives.
- Conduct regular business reviews to analyze KPIs, pipeline performance, and CRM health, delivering actionable insights for ongoing improvement.
- Act as a subject matter expert on HubSpot product updates, AI-powered tools, and emerging best practices in RevOps and CRM optimization. Team Leadership & Cross-functional Collaboration - Mentor and coach junior implementation specialists and consultants, providing guidance on solution design, process mapping, and client management.
- Collaborate with cross-functional teams (Sales, Customer Success, Product, Data) to ensure holistic client solutions.
- Actively contribute to internal knowledge sharing, process optimization, and continuous improvement initiatives within the implementation team. Professional Development & Continuous Learning - Maintain advanced HubSpot certifications across multiple Hubs and disciplines.
- Proactively pursue continuing education in CRM strategy, RevOps, AI applications in HubSpot, and the evolving Martech landscape.
- Stay current with industry trends and HubSpot product roadmap to anticipate client needs and future opportunities.
HubSnacks - The Alt' HubSpot AgencyHubSpot Implementation Specialist
Sep. 2024 - May. 2025Bristol, England, United KingdomHubSpot Implementation: - Set up HubSpot accounts for new clients.
- Migrate client data to HubSpot from other systems.
- Customize the HubSpot platform to meet client needs (portals, forms, workflows, etc.).
- Integrate HubSpot with other tools and systems used by the client.
- Train client users on how to effectively use HubSpot.
- Provide technical support to clients during and after implementation. Consulting: - Advise clients on best practices for using HubSpot in marketing, sales, and customer service.
- Develop strategies for clients to achieve their goals using HubSpot tools.
- Analyze client data in HubSpot to identify areas for improvement and growth opportunities.
- Recommend HubSpot solutions and tools that fit client needs.
- Stay up-to-date on new HubSpot features and updates. Troubleshooting: - Diagnose and resolve technical issues clients may have with HubSpot.
- Investigate and fix issues in HubSpot configuration.
- Escalate complex issues to the HubSpot support team when necessary.
- Document solutions to problems for future reference. Teamwork: - Attend team meetings punctually and prepared.
- Collaborate with other team members to provide comprehensive customer service.
- Share knowledge and experiences with the team.
- Communicate effectively with colleagues and line manager. Continuous Learning: - Obtain and maintain HubSpot certifications required for the position.
- Participate in training and courses to improve HubSpot skills.
- Research and learn about new trends and best practices in inbound marketing and sales.
Cebra 🦓HubSpot Implementation Specialist
May. 2024 - Oct. 2024Medellín, Antioquia, ColombiaStrategic Analysis and Platform Customization: - Conduct detailed strategic analysis to develop and implement HubSpot solutions tailored to the specific needs of clients.
- Customize and configure the HubSpot tool according to the unique requirements of each user and client. Consulting and Best Practices: - Provide ongoing consulting to clients and team members about new HubSpot functionalities and best practices to maximize the platform's use.
- Stay updated on the latest HubSpot updates and trends to offer informed recommendations. Campaign Optimization and Testing: - Design, implement, and analyze A/B testing campaigns to improve conversion rates and optimize marketing strategies.
- Monitor and report campaign performance, making necessary adjustments to maximize results. Support and Traffic Attraction: - Support clients in their digital marketing efforts, focusing on attracting more qualified traffic to their websites and converting that traffic into new leads and sales opportunities.
- Implement inbound marketing and SEO strategies to improve online visibility and reach. Training and Education: - Design and deliver training programs for clients and team members, ensuring they understand and effectively use HubSpot functionalities.
- Create and document sales flows, sales stages, and automated processes to optimize team performance and customer experience. Automation and Operational Efficiency: - Develop and maintain automated workflows that optimize marketing and sales processes, increasing operational efficiency.
- Identify opportunities for automating repetitive and routine tasks, allowing the team to focus on higher-value strategic activities. Performance Analysis and Reporting: - Perform performance analysis of campaigns and marketing activities, providing detailed reports and recommendations for continuous improvement.
- Utilize HubSpot's analytical and reporting tools to offer actionable insights that drive the client's strategic decisions.
WX Digital AgencyAccount Executive | HubSpot Implementation Specialist
Dec. 2023 - May. 2024- Business relationship development: Establish and maintain strong relationships with clients and strategic partners, expanding the client portfolio. Ensure customer retention and satisfaction over time - Presentation and demonstration of products: Schedule and deliver presentations and demonstrations of HubSpot services to potential clients. Customize demos to address the specific needs of companies in LATAM. - Negotiation and closing of agreements: Participate in negotiations with potential clients, addressing concerns and providing solutions tailored to their requirements. Manage the deal closing process, ensuring customer satisfaction and meeting sales objectives. - Strategy implementation: Utilize HubSpot knowledge and industry best practices to implement effective sales and marketing strategies for lead generation and business growth.
Ambientes Puros IAQCEO
Apr. 2021 - Oct. 2023Medellín, Antioquia, Colombia- Undertook financial planning and forecasting to drive growth and efficiently leverage resources. - Optimized production using business process modeling, analysis, and evaluation techniques. - Led overhaul of sales and marketing strategy, delivering improvements to conversion rates, average order value, and unique visits. - Harnessed market knowledge and data analysis to refine sales forecasts and business plans. - Adapted business growth strategy to changing market conditions during COVID-19, identifying profitable opportunities to diversify brand and product offerings. - Oversaw refurbishment of premises to deliver enhanced customer experience and sales opportunities. - Designed and implemented talent acquisition and development programs - Coordinated broad-based research studies on competitors and competitive advantage over market rivals. - Detail-orientated and meticulous, utilizing collaboration and team management skills to achieve company success.
Grou BusinessHubSpot Specialist
Dec. 2018 - May. 2024Medellín, Antioquia, ColombiaHubSpot Implementation:
-Initial setup of the HubSpot platform for new clients.
-Customization of settings according to specific client requirements.
-Integration of HubSpot with other CRM, marketing, and sales systems as needed.
- Data migration from existing platforms to HubSpot. Training and Education:
-Development and execution of training programs for clients on effectively using HubSpot.
-Individualized training for sales and marketing teams on maximizing the use of HubSpot for their specific needs. Technical Support:
-Providing ongoing technical support to clients to resolve technical issues related to HubSpot.
Investigating and troubleshooting integration issues with other systems. Project Management:
-Planning and managing HubSpot implementation projects, ensuring deadlines and objectives are met.
-Regularly tracking project progress and proactively communicating with the client about any deviations or issues. Analysis and Optimization:
-Conducting regular analysis of HubSpot performance to identify areas for improvement.
-Recommending and implementing changes and adjustments to HubSpot configuration to optimize effectiveness.
-Generating customized reports for clients on the performance of their marketing and sales activities using HubSpot data. Account Management:
-Developing and maintaining strong relationships with assigned clients.
-Understanding client needs and goals to provide customized solutions using HubSpot. Customer Relationship Management:
-Establishing and maintaining regular and proactive communication with clients to ensure their satisfaction and loyalty.
-Identifying opportunities to expand the client relationship, such as selling additional services or upgrading plans. Strategic Advising:
-Providing strategic advice to clients on how to use HubSpot to achieve their business goals.
-Staying up-to-date on best practices and trends in marketing and sales to provide informed recommendations to clients.
Industrias Medicas SampedroProject Manager | Orthopedic Implants
Feb. 2017 - Feb. 2021La Estrella, Antioquia, Colombia- Delivered projects on time and within budget to meet specifications. - Worked to continuously improve the performance, reliability, and accuracy of data systems. - Carried out a close examination of production problems to find fast solutions. Led development of annual marketing plan and budget for setting strategic priorities and business goals. - Employed exceptional communication and relationship-building skills to develop trusting, professional client relationships. - Boosted online brand awareness for products and services. - Employed critical analysis to find problems and develop solutions. - Planned tasks and workflows for teams to achieve goals and meet deadlines. - Increased overall productivity by working to understand the professional goals of team members. - Provided advice and support to a large volume of clients on varied problems.
Industrias Medicas SampedroProject Manager | Custom maxillofacial implants
May. 2014 - Feb. 2017La estrella, Antioquia- Upsold products to increase individual sales. - Stayed abreast of the latest technology developments. - Investigated and troubleshot problems swiftly and improved functionality. - Approached customer service with a positive attitude and helpful demeanor. - Wrote and designed case studies for the company website to attract B2B clients. - Designed and led experiential marketing campaigns and established targets and budgets. - Liaised with media companies, suppliers, and other external contractors during campaign planning work. - Worked with the Head of Commercial to ensure all tenders, proposals, and agreement renewals were completed on budget and on time. - Conducted sales forecasts based on account trends and market developments. - Prepared competitive quotations and proposals to expand client base.
C2R Engineering SASProject Manager | Development of Biomedical products
Jan. 2013 - May. 2014Medellín, Colombia- Project lifecycle management, from conception to final product delivery. - Detailed project planning and scheduling. - Coordination and leadership of multidisciplinary teams. - Efficient resource management, including personnel, budget, and equipment. - Monitoring and control of project progress. - Risk management and quality assurance. - Effective communication with stakeholders and generation of reports. - Regulatory and ethical compliance in product development.
Institute for Bioengineering of Catalonia (IBEC)Research
Feb. 2010 - Nov. 2012Barcelona, Cataluña, España- Research and experimental design in the field of angiogenesis. - Analysis of experimental data to obtain meaningful results. - Development and optimization of research protocols. - Project management and coordination. - Collaboration and communication with other researchers and multidisciplinary teams. - Preparation of scientific reports and presentations. - Keeping up-to-date with scientific advancements in the field. - Ethical and regulatory compliance in research.
SENAVirtual Course Teacher
Jul. 2008 - Dec. 2014Medellín, Antioquia, Colombia- Course Content Design and Development: Create clear and well-structured content suitable for the online environment. - Lesson Preparation and Delivery: Plan and deliver lessons using digital and technological resources. - Assessment and Feedback: Design assessment methods and provide feedback to students. - Learning Platform Management: Administer and maintain the online learning platform. - Support and Mentoring: Provide individualized support and mentoring to students. - Engagement and Collaboration: Foster active participation and collaboration among students. - Keeping up with Educational Technology: Stay updated on the latest educational tools and technologies. - Effective Communication: Establish clear and effective communication with students.
Ecole Nationale d'Ingénieurs de MetzResearch
Jan. 2008 - Jul. 2008École Nationale d’ingénieurs de Metz- Research and development of finite element models to assess dental implants: Remodelage osseux a l'interface os-implant pour une prothèse dentaire complète implanto-portée de type all on four. - Design, development, and optimization of models to simulate implant behavior. - Analysis of results and evaluation of implant-tissue interaction. - Collaboration with multidisciplinary teams and dental healthcare professionals. - Documentation and communication of findings through reports and publications. - Staying updated on advancements and trends in dentistry and dental implants. - Adherence to ethical principles and research regulations.
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