AccentureIT Operations Associate
Jan. 2019 - Aug. 2019Gurugram, Haryana, IndiaAssisted in the management of IT operations, ensuring the availability, reliability, and security of critical systems and infrastructure.
Collaborated with project teams to analyze business processes and identify opportunities for optimization and automation, resulting in a 20% increase in operational efficiency.
Developed and maintained IT documentation, including standard operating procedures, system configurations, and incident resolution guides.
Provided technical support to end-users, troubleshooting hardware and software issues to minimize downtime and ensure high user satisfaction.
Assisted in the implementation of IT projects, coordinating resources, and ensuring timely delivery within budgetary constraints.