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Work Background
Big Brothers Big Sisters of Metropolitan ChicagoVice President of Programs
Apr. 2023 - Jul. 2024Provided leadership and support to a team of 40+ FTE staff to ignite the power and promise of nearly 1,300 annually across the Chicago Metro Area. Developed a robust strategy to align recruitment and matching efforts resulting in a 5% increase in matches site-based programs over five months. Analyzed user experience of volunteers and families and implemented automated journey technology and adjusted staffing structure to improve inquiry and enrollment process. Implemented team performance incentive plans to support program goals and increase staff engagement and efficiency.
Girls Inc.Affiliate Engagement Director
Jun. 2017 - Apr. 2023Provides support and consultation to Girls Inc. Affiliate leaders and boards in the northeast to build capacity by assessing needs and fostering an open, positive relationship to effectively impact the lives of girls in their communities, by identifying, developing and sharing resources for management and board development. - Co-lead a 28-month project, with over 50 participants, to align and update quality assurance standards and processes across a network of over 80 affiliates.
FreelanceIndependent Consultant
Jan. 2016 - Dec. 2016Kansas City, Missouri AreaWorked closely as a volunteer consultant with nonprofit organizations to evaluate services and opportunities.
► Used Business Intelligence tools to gather and assess data to assist strategic planning process. ► Surveyed and conducted interviews with stakeholders to assess organizational culture and develop new vision and value statements.
► Evaluated competitors to determine organization's unique positioning within the domain and service area as well as identify best practices, assessment tools, and threats.
City In Motion Dance Theater. Inc.School Director
May. 2015 - Jun. 2017Kansas City, Missouri AreaLeader of City in Motion School of Dance, a 30-year organization that fosters a welcoming, noncompetitive home for Kansas Citians of all ages who want to learn any of a number of forms of dance, including ballet, hip hop, jazz, modern, tap, and numerous other ethnic and specialty styles. Develops class schedules to accommodate community and teacher needs that includes 30+ classes per week of 12 different types of movement and dance for 500+ students per year. Includes financial management of the Dance School as well as development of marketing campaigns including social media, website content, email, and outreach to raise awareness about the School of Dance as well as City in Motion Dance Theater. ► Developed annual giving plan that includes #givingtuesday and end of year campaigns.
► Exceeded fundraising goals by 36%
► Evaluated procedures and streamlined processes leading to a 384% increase in net revenue.
► Increased social media presence and Facebook “Likes” by 32%.
► 78% increase in student enrollment.
City of Kansas City, MOCivil Rights Investigator
Jan. 2015 - May. 2015Kansas City, Missouri AreaConducted fair housing investigations to determine if housing providers were in compliance with City Ordinances addressing discrimination in housing practices. Coordinated meetings and developed informational materials for Analysis of Impediments to Fair Housing Choice group for the Kansas City, MO region. Assisted in the planning and execution of 2015 Civil Right Summit.
Big Brothers Big Sisters of AmericaAssociate Director, Agency Performance Management
Apr. 2013 - Apr. 2014Irving, TXProvided direct consultation and support services to 65 Big Brothers Big Sisters affiliates across the country including leadership development, change management, effecting a performance management culture, mergers, child safety and volunteer management. Developed and evaluated trainings and support materials on a variety of subjects for entire Big Brothers Big Sisters network of 340 affiliates and facilitated presentations to groups in-person and via webinars. Conducted audits and coached program leaders to ensure quality program practices and healthy brand reputation within each respective affiliate community. ► Exceeded affiliate support goals with program leaders giving highly favorable reviews on quality of support, referrals, coaching and consultation with zero recommendations for improvement.
► 92% of Big Brothers Big Sisters affiliate staff who attended in-person trainings rated their overall experience as positive and 97% stated that the presenter demonstrated subject matter expertise.
► Identified learning objectives and developed content that was rated “highly valuable” for large-scale webinar training sessions that hosted over 250 attendees.
► Evaluated affiliate engagement via comprehensive data mining projects in order to enhance programming and identify affiliates needing extra support.
Big Brothers Big Sisters of AmericaAssociate Director, AIM Conversion
Dec. 2011 - Apr. 2013Irving, TexasProject manager for database conversion of 23% of Big Brothers Big Sisters affiliates under a tight budget and deadline. Performed on-site visits to orient affiliate leaders to the conversion process, build rapport, assess current database and readiness for conversion. Worked closely with affiliates to train staff, assist in change management including coaching on using new database system, building on strengths and developing a performance management culture. As a result of this ambitious conversion project, more affiliates were able to report complex metrics, track progress and elevate their status within the Big Brothers Big Sisters network.
► 100% of database conversions were completed on time or ahead of schedule.
► Provided post-live database coaching and instruction with 39 affiliates.
► Saved $47,000 by taking on IT technical responsibilities after budget cuts impacted project completion.
University of Central MissouriBSW Field Intructor
May. 2011 - Aug. 2011Provided supervision, coaching, evaluation and field instruction to Bachelor-level social work students.
Big Brothers Big Sisters of Greater Kansas CityAssociate Program Director
May. 2008 - Dec. 2011Kansas City, Missouri AreaSupervised and coached 15 program staff on quality assurance, goal-setting, balancing workload, performance and child safety. Worked with staff and leadership to develop systems and align workflows to improve efficiency while maintaining a high level of quality throughout all phases of service delivery. Assisted in creating and managing partnerships and reporting of outcomes and metrics to funders.
► Contributed to growth and program quality metrics which led to Big Brothers Big Sisters of Greater Kansas City winning the Large Agency of the year award for 2010 and Gold Standard awards for 2009 and 2010 in a network of 360 affiliates.
► Big Brothers Big Sisters of Greater Kansas City was the fastest growing agency in the country in 2009-2011 as a result of improved systems and streamlined program processes optimizing staff time and ability to serve more children. ► Facilitated the ongoing synergetic partnership between Kauffman Scholars, Inc. and Big Brothers Big Sisters of Greater Kansas City in 2008.
Big Brothers Big Sisters of Greater Kansas CityBilingual Senior Case Manager
Feb. 2003 - May. 2008Provided bilingual case management services to volunteers, children and families involved in Big Brothers Big Sisters including volunteer screening and management, child assessments, and monitoring of mentoring relationships to ensure positive relationship development, outcomes, and child safety. Established Big Brothers Big Sisters as a resource to the Latino community by facilitating community partnerships, developing materials in Spanish, conducting speaking engagements and participating in events across Kansas City.
► Increased Number of Latino children 500% in 5 years as a result of targeted outreach efforts.
► Created and planned annual event to commemorate Big Brothers Big Sisters entry into the Latino community.
► Top performer on Case Management team, consistently meeting goals for matches made and support completion.
University of Central MissouriBSW Field Instructor
Sep. 2002 - May. 2003Provided supervision, coaching, evaluation and field instruction to Bachelor-level Social Work student.
The University of KansasBSW Field Instructor
Sep. 2002 - May. 2003Provided supervision, coaching, evaluation and field instruction to Bachelor-level Social Welfare students.
The Don Bosco CentersRefugee Resettlement Case Manager / Friends & Mentors Coordinator
May. 2000 - Feb. 2003Kansas City, Missouri AreaProvided resettlement case management services to individuals and families from all parts of the world. Most of my work was with the Cuban refugee population. I assisted in establishing these individuals in the United States and orienting them to all of our systems and processes, including assistance with enrollment in State programs, school vaccinations and enrollment, job placement and various immigration challenges. Conducted training sessions and provided guidance and support for volunteer mentorss working with individuals and families.
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