Andres Felipe Agamez Gomez

Human Resources & Recruitment Manager @One Way LC

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As an accomplished Human Resources and Recruitment Manager at One Way LC and with a proven track record of success in the human resources field, with a particular focus on recruitment and talent management. I bring a strategic approach to HR, aligning people strategies with business goals to drive performance and growth. In addition, a strong people skills and deep understanding of organizational dynamics makes a valuable asset to the One Way LC team. With a keen eye for identifying talent and a passion for fostering a positive and productive work environment, I continue to contribute significantly to the success of the company.

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Work Background

ONE WAY LCDirector de RR. HH. & Reclutamiento

Oct. 2021Colombia-Developed and implemented HR strategies aligned with business objectives to foster an efficient work environment. -Oversaw recruitment and selection processes to ensure hiring of qualified personnel. -Designed and managed training and development programs to promote employee growth and retention. -Ensured compliance with labor laws and industry regulations, maintaining up-to-date policies and procedures. -Implemented performance management systems to align individual and organizational goals. -Managed and resolved labor conflicts, promoting a harmonious work environment. -Developed and administered competitive compensation and benefits programs. -Collaborated with senior management on strategic planning to support operational efficiency and growth. -Maintained positive labor relations with unions and employees, managing collective bargaining agreements. -Supervised health and safety programs to ensure a safe working environment. -Analyzed and reported HR metrics, providing data for strategic decision-making. -Implemented innovative HR practices to drive continuous improvement and operational efficiency. -Fostered and maintained a positive organizational culture aligned with company values and mission.

PinchForthHuman Resources, Recruitment & Operations Manager

Nov. 2023 - Mar. 2024United States•Pioneered and implemented an advanced hiring system, leading to the acquisition of top-tier talent, increased workforce efficiency, and agile adaptation to demand fluctuations. •Masterminded sales performance optimization through strategic talent acquisition, innovative training programs, and dynamic incentives, resulting in substantial revenue growth. •Engineered a robust HR framework covering employee relations, performance management, and stringent compliance, fortifying the company's operational foundation. •Spearheaded cross-functional teams to drive transformative organizational changes, ensuring seamless alignment of resources with operational demands. •Harnessed data-driven insights for proactive monitoring and enhancement of critical HR metrics, consistently steering the company toward unprecedented growth. •Strategically managed vendor relationships, ensuring seamless collaboration with external partners and achieving significant cost efficiencies. •Nurtured a dynamic work culture, fostering employee engagement, motivation, and growth, which led to increased retention rates and an inspired workforce.

Publissoft IncHuman Resources & Recruitment Manager

Sep. 2022 - Nov. 2023Montreal, Quebec, Canadá•Recruitment and Selection: Identifying the organization's staffing needs, creating job descriptions, screening resumes, conducting interviews, and ultimately making final hiring decisions. •Employee Relations: Maintaining positive relationships between employees and management, working to resolve conflicts and address concerns as they arose. •Performance Management: Oversaw the performance management process, setting goals, conducting performance evaluations and providing feedback to employees to contributing to the success of the organization. •Training and Development: Identifying training needs and coordinating employee training programs. This included new hire orientation, professional development. •Compensation and Benefits: Responsible for administering employee compensation and benefits packages, including salaries, bonuses and insurance plans.

Publissoft IncHR Coordinator and Coach sales

Jul. 2022 - Aug. 2022Canadá•Recruitment and Selection process. •Performance Management. •Career Planning. •Personal Well Being. •Administrative Responsibilities

TeleperformanceSenior Operations Supervisor

Mar. 2020 - Jul. 2022Bogotá, Distrito Capital, Colombia•Create and implement performance improvement plans focused on reach and exceed KPI targets and goals. •Provide coaching and feedback session to individual and teams members through the identification of opportunity areas to improve operations performance. •Monitor and Evaluate Individual and team performance. •Elaborate weekly and monthly business reports. •Manage Educational Learning Plans for staff members focused on leadership development.

TDCXBilingual Team Lead

Jul. 2021 - Dec. 2021Bogotá, Distrito Capital, Colombia•Create and Implement people development program focused on the identification of opportunity areas to improve performance operations. •Manage and follow individual and team performance to reach and exceed operational KPI targets and client expectations. •Present weekly and monthly business reports to Operations Client. •Monitor and Evaluate team members performance to maintain high quality and productivity standards.

TeleperformanceOperations supervisor

Mar. 2020 - Jul. 2021Bogotá, Distrito Capital, Colombia•Create high performance culture environment for individual and teams oriented to reach and exceed operational KPI targets. •Motivate and develop team members through coaching and feedback sessions. •Provide and manage staff development sessions.

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